Apple Burlington is a favorite location for many customers, who describe it as a great experience with solid service. The store is noted as well-organized with a streamlined process. It is a busy location, but interactions with employees are consistently relaxed, professional, and pleasant. The courteous and highly professional staff are frequently described as friendly, knowledgeable, patient, and pleasant. Employees often go above and beyond to assist, resolving issues and providing outstanding help. The onsite tech support, the Genius Bar, is highlighted for its effective service, with staff clearly explaining processes and working quickly to solve problems, such as account recovery. Customers appreciate the helpful and friendly greeting at the front of the store. The overall experience is excellent, leading to strong recommendations. Proof of ownership with an original receipt is required for certain account recovery services.
Alex was welcoming and helped to keep me up to date with my iPhone12 Mini. Even cleaned the charging port, which I thought was just broken! Genuinely the best experience. Went in thinking I would be upsold on a new phone; Instead, got exactly the service I was looking for! Five stars isn’t enough
June 2026
I have never had anyone that helped me so much and gave me so much attention with lots of patience as Dan did tonight. He was really nice and fixed my friend's phone. Thank you so mich Dan!!! 😄 You were really helpful.
June 2026
For some reason when you schedule an appointment they still keep you waiting 30min or more just to speak with someone. Thats not how appointments are supposed to work.
