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“James is always friendly and extremely helpful. He works quickly, but I don't feel rushed. I've been coming here 2x a week for 5 years now, and I don't think I've ever seen him in a bad mood.”
“Laurie at the Heights UPS is terrific and she has a fantastic team! They're all great and a special shout-out to Lanna who helped me send a quick test fax to my balky fax machine on Sunday and she refused to take any money. This UPS store is a treasured local resource and we are lucky & grateful to have them in the Heights neighborhood! Thanks again, Lanna!”
“I love coming here Sejal and everyone knows exactly what to do for me! I am clueless with my phone and shipping stuff and my memory is poor. I end up with a bunch of receipts and they help me with everything, I just keep coming back. Very happy customer.”
“Nimi you are a star! Can only recommend this shop for your shipping needs.
Had to shop important documents with FedEx and the employee named Nimi helped me and handled it extremely professionally, made sure everything was correct and went above and beyond to make sure it was all filled out perfect.
Was efficient and quick but took the time needed to make sure everything is the right way.
Will come back for sure.
Thanks for great service.”
“Very efficient service! I came in to drop off an amazon package I was returning, and I didn't realize how quick it was! I had a code on my phone and just came in with the package, they scanned the code on my phone, gave me a receipt, and even a coupon for discounted services! I had multiple errands to run that day, so thank you to Mary for making my experience positive and quick!”
“Extremely efficient and quick service at this UPS location. I was worried my package was messed up going in because I ran out of packing tape and the box was weird due to it but the guy at the store said “no problem I will get it ready” and did it so quick!!”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“I am so grateful that this is my local UPS store, because everyone that works there is wonderful. Not only are they fast and good at what they do, but they are always friendly, warm and helpful, even though it's almost always extremely busy, and in a pretty small space, too. I hope the people that work at this location know that they are appreciated and add a little bit of brightness in this world! If you have any UPS needs that require a patient and helpful employee, this would be the one to go to.”
“Nicholas is the MAN! He had a full line of customers, and bazed through them, including me. Tip: be as well prepared as possible before you come in. If you are, Nicholas will surely get you on your way fast and very professionally.”
“Daisy is the MOST KINDEST PERSON EVER! She help me ship out a package that was going to Germany she made the shipment so EASY! She was very fast and helpful with everything I WILL BE RETURNING BECAUSE OF DAISY KINDESS I RECOMMEND THAT YOU GO TO THIS STORE DAISY IS THE MOST HELPFUL AND LOVELY PERSON THANK YOU DAISY I WILL BE BACK”
“Justin was amazing at your Belmont store! I was standing in line and a customer went right in front of me ( aggressively ) and he was very customer service oriented . He deserves some recognition.
I will definitely be back to your Belmont MA store to drop off packages. Thank you so much for hiring him!
Very helpful and very quick to take my return! So friendly and I will recommend UPS Belmont to many of my friends.”
“I always have a great experience at UPS, Boston Post Rd, Weston.
And I want to give a shout out to Nick. He is incredibly helpful, patient, and genuinely friendly!
Its rare to come across someone that genuinely cares about their customers like Nick does.
Highly recommend!!”
“I recently had a great experience at this UPS Store thanks to Ryden. I’ve been a long-time customer and I’ve seen him when the store is slow and when it’s packed in a holiday rush. He is always professional, welcoming, and genuinely helpful. Today, he took the time to answer all my questions with patience and never made me feel rushed. It's rare to find someone who combines that level of expertise with such a friendly, customer-first attitude. Ryden is an asset to this store!”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
“The woman who helped me was very helpful. It was a big box and she wanted me to be aware of the cost and if I was alright with that. She was empathetic that I was sending things to my sister after my Mom died and they were not valuable, just sentimental.”
“I visited UPS because I wasn't sure what to do with my package. The staff was incredibly helpful and walked me through the entire process step by step. They made everything easy to understand, and the whole experience was quick and efficient. Their friendly customer service made me feel confident and relieved, and I left very happy with the experience. Thank you for making what could have been a confusing situation so simple!”
“I just had to commend this store for their packing and shipping of a large painting I needed shipped from MA to OR in July. It was quite expensive to have done, which I expected, but it took only 1 week to arrive and upon unpacking the package, the careful wrapping and packing you provided ensured my painting arrived in pristine condition. Thank you so much for your excellent attention to making sure my package was treated so carefully for its long journey. Kudos!”
“I visited this UPS store on a Friday afternoon to complete some online returns. The associate who assisted me was so friendly and warmhearted, along with fast and efficient. I really appreciated what a positive experience I had — the employee really stood out among the best I’ve met at a UPS store!”
“I feel like most of these reviews are just people who had one bad experience and went here to post about it. Nobody gives a review when everything works as it should, but in fact it does most of the time.
The post office worker was friendly. Told me everything I needed to know. I shipped my package and I was in and out in 5 minutes”
“Came to get my passport and Lily was very helpful!! Super kind and attentive, she made sure everything was done correctly and in a timely manner. There were 2 other people working as well and they seemed to handle customers just as well. This is definitely one of the better post office’s I’ve been to.”
10AM - 5PM
15 Main St, Watertown
Mailbox Centers
“Went here to get fingerprinted but the people being helped for packages seemed happy too. Turns out there's a number they can call for remote assistance with fingerprints and it makes a world of a positive difference. This is the third location I tried and the one I'd return to.”
10AM - 3PM
47 High St, Medford
Mailbox Centers
“Not sure why people gave low score here. It is just a typical ups store, so there will be all sorts of issues, but overall it makes our lives easy. we local people need this business here.”
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“Tim and the UPS team were excellent.
They went out of their way to make sure my package was delivered on time.
Tim was helpful, professional, and really cared about getting it done right.
I truly appreciate the extra effort and great customer service.
Highly recommend this UPS location!”