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“They quoted a price on the phone, booked an appt, gave me a coupon for booking that day and repaired my broken screen that night. I highly recommend them. Pricing very competitive.”
“Kean and Daniel at UBreakIFix seem personably-outgoing and technically-proficient. Kean replaced my laptop's screen--parts they warranteed for one year--replaced the storage drive with a larger and compatible SSD I'd bought from Amazon, and copied all my files. When excluding the cost of the drive, the repair cost about $330, which was 60% of Best Buy's Geek Squad estimate of $550. Additionally, Kean found a warped battery that could have ruined my computer, and I paid about another hundred for him to replace it, also having a warrantee--well-worth the cost, considering what the old battery could have damaged. I also told them the stylus had stopped working, which Kean got working--didn't even charge me. My job wasn't even an easier one, due to the BitLocker encryption on my original Windows 11 drive he didn't initially know about, but they did not raise their quote, and they kept me fully informed about the job status. Geek Squad would have charged me tons more for all of this. Going with Kean and Daniel at UBreakIFix helped me a lot. I'm happy.”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“I came in with a phone that was on its last breath. A bit stressed out to say the least. Darian was cool, calm, and collected and helped me through the process of getting a new phone. Great experience, thanks to Darian.”
“Great experience today. My computer stops working, I went there they solved the problem and they were super kind and helpful . I would definitely return and recommend. Saved my day !”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Whent to this store this morning because I had a problem that metro could not fix This girl Fixed my phone less than ten minutes was totally amazed.My next purchase will be here customer service is amazing.”
“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“I had a great experience at the AT&T store on Seaport Blvd. Elijah was very patient, professional, and respectful. He helped me transfer my number with clarity and dedication. Excellent service.”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“Ace employee in Shane. So calm, knowledgeable and explains everything to a frantic 75 year old! Am so grateful for his talent! A great employee is hard to find.”
“I want to recognize the exceptional service I received at the AT&T store in Cambridgeside Galleria, specifically from Assistant Manager Emely, along with team member Paolo. I hope this feedback reaches store leadership and AT&T corporate because their support truly deserves recognition.
I came into the store after a very distressing experience with an AT&T phone representative that left me frustrated and in tears. Emely immediately stepped in with professionalism, empathy, and a calm, solution-focused approach. She took full ownership of the situation and advocated on my behalf to ensure my issue was properly addressed and resolved.
What impressed me most was her willingness to go above and beyond. Not only did she resolve my concern, but she personally went behind the scenes to find a box for my return, carefully packaged the device herself, and secured the shipping label so everything was ready to send. That level of initiative, care, and attention to the customer experience is rare.
Paolo also stepped in to assist and provided supportive, professional service throughout the process. Together, they turned a very difficult situation into a positive one.
Emely’s leadership, compassion, and commitment to customer care restored my confidence in AT&T. Employees like her represent the company at its best, and I strongly believe she deserves recognition for her outstanding service.
Highly recommend this location — you will be in excellent hands.”
“I’ve visited this location twice, both times helped by Trevor, who has been incredibly helpful, good natured, knowledgeable, and responsive. Breath of fresh air!”
“Darwin from the Revere site was extremely helpful in upgrading my apple phone. Explained the changes to the new phone and encouraged me to come back if I needed help.”
“Exceptional, professional service at ATT Lynfield,MA. Do NOT do business in Beverly, MA as it is not a Corporate store and the level of service and lack of respect for the customer is sadly absent.”
“I had such an amazing experience at the Southbay AT&T. I worked with Jasmine the manager and Joessy as well as a few different staff members, they were extremely busy but also supportive and attentive to each one of the customers they were helping. I had an amazing time they took care of my bill, explained everything in detail and even demonstrated how to use my new iPhone. I recommend this location to anybody who looks for good service and free parking! I will be back, you ain’t getting this service just anywhere!!”
“I was desperate, lost my phone and leaving today for 7 weeks out of the country. Norman was awesome. Got me a new phone, helped me set it up. I was frantic, everything related to the trip tied to my phone. He was able to restore everything and set my mind at ease. Seriously, If I could give Norman 10 stars I would!”
“Raul was great, super nice guy very knowledgeable and efficient. He found us the best deal for the price range we were looking for. Got in got out in no time, very happy with this service and to be joining AT&T”
“Jennifer really made my day again. I always do everything online and never have to go in a store for help. But recenty I got so busy with my new born and when my phone was not working for a whole day I couldn't call anyone, I got so stress so I went in the store to ask for help and Jennifer was so nice to me and helped me so much.... she tried her best to look for a solution. It was almost time for her to go home but she helped me until we figured things out. I highly recommend Jennifer, she knows so much, she is very good with phones... I love how she took over my phone and did everything for me! She's very fast too!!! I told her from now on if I have anything to do with phone, I will go see her!!! Thanks Jennifer!!”
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“Blew a resistor, ordered it, and Michael was able to get it replaced the same day when it came in at a great price.
Staff were friendly too.
Coffee machine back in business.”
“My experience with Randy was great he was extremely patient very accommodating as I had my two children with me, during this time her helped me resolve a few issues that were very challenging and did it with finesse 5 stars for this guy he’s truly awesome”
“Huge shoutout to Julian at the Woburn branch! My boyfriend needed a new phone and I tagged along, expecting a long, drawn-out sales pitch. Instead, Julian was super transparent and respectful of our time. It's rare to find a rep who is knowledgeable without being 'salesy.' He turned a chore into a great experience. AT&T is lucky to have him-I might even be jumping ship from Verizon soon because of this visit!”
“They replaced my screen in 20 min which was great, but screen was faulty. I went back, and they went to great lengths to replace it with a working screen, quickly and free of charge. Friendly enough staff, and overall a good experience.”
“My screen stopped working on my iPhone the day before I was supposed to leave for Mexico. Calvin was so sweet and kind in helping quickly fix my screen without any hiccups. 10/10 experience!”
“I called EVERY shop within a 5 mile radius. This one is the best. They repaired my samsung s24+ when no one else was willing to. The screen came apart from the casing after i blew air in the charge port when i get a water warning. 1 shop i wont mention told me the phone is trash.
Customer service was great, their techs are the best. Highly recommended”
“The sales associates went above and beyond trying to help me they were personable, professional knew there material and made my purchase easy and pleasant
They spent a lot of time getting my needs accomplished
That you guys !! A+,10 out ot 10 5 *****
Armand scapicchio”
“If you go to the cricket store in Revere, look for the fenifer. You won't regret it. She is a great assistant. You will like it. Very friendly. I highly recommend that we look for her. Note 10???”
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“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”