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“THIS ACE Really Is THE PLACE!
You will be greeted and helped immediately. The staff is very knowledgeable and will go out of their way to meet your needs. We are very lucky to have them in our town!”
“Searching for something I needed online and I found this store that I did not know was there. (I live about 30 minutes away.) The items I needed was half the price of the same item at Home Depot and Lowe's so I stopped in while I was in the area. I also found out that the employees were more helpful and friendlier then at the other 2 stores. I'll be returning next time I need an item.”
“Good service the only thing the have to fix the parking lot to many pothole and one day I’m parked in front of the store open my car door soon I’m touching the ground my feet going deep in the freezing water big pothole i hope they fix that parking when winter is over”
“I was researching e-bikes and came across Highland bike shop. I saw they stocked the Velotric e-bike I was interested in. What a great experience. Very impressed when I walked in. Both the bike display area and service area were very neat and organized. I was greeted right away. I did my research and mentioned the two models I was interested in. Both bikes were pulled out for my inspection. Both the sales person and myself went out for a ride with both bikes. I was very impressed with that. I rode both bikes during the test ride and all of my questions about the two different models were answered and made my decision much easier to make. Such a nice, low pressured, and pleasing experience overall. The staff is super friendly and very knowledgeable. Highly recommended.”
“Direct contact with an employee, help me with the lumber that I needed and measurements. Fast customer service. Not like Home Depot and you have to wait around to find somebody. Definitely will be returning to Koopman for all my needs!”
“I went to Larry’s Heating, Hardware & Plumbing Supply as a last resort after visiting three other plumbing stores. Here’s a little backstory: I had taken the drain out of my tub, thinking it would be a simple fix. Turns out, it’s an old tub that needed a pretty specific piece(at least some kind of adapter) and I couldn’t find it anywhere.
While I didn’t end up finding the exact part, I want to give a huge shoutout to Richard at Larry’s. He went above and beyond, he gave me advice, helped clean the old piece, and even let me borrow his tool so I could get everything back in place. I was seriously so grateful.
For context, at the first plumbing store I visited, the guy just threw my stuff on the counter and told me to call a plumber. I get it I’m a woman walking into a plumbing shop…but Larry’s made me feel capable and encouraged me to be a problem-solver.
I don’t know what else to say except thank you. Please support local businesses like this one. They make a real difference. 🙏”
“This place is absolutely amazing. You have to go and see for yourself. If you need tools, power tools, and everything in between, they have them all. Also, prices from CHEAP to expensive to fit your specific needs. You can drop 40 on a cheap side grinder, or 150 on a better quality one. This place is a DIY persons heaven.”
“Love them ? ❤️ they are like family always so nice asking about my piggies ? ? wilburt love them ❤️ will nit go Amy where else for my pig ? stuff thank you guys so much Will Will says thank you for his grains and hay ? ❤️”
“Rocky’s Ace Hardware in Ludlow has the most knowledgeable staff! I plan on renting a Bissel carpet cleaning machine and all my questions were answered. It’s going to be much easier and affordable than I thought. Thanks Rocky’s Ace Hardware!!”
“We shopped Lowe’s and Home for bathroom vanity cabinet combo. Their products are all poor quality materials (pressed particle board), pour surface finish with paint, and no service. And local cabinet businesses where their cabinets were more than 2x the cost for the same quality as Home Oulet. And they had limited designs that we liked. When we walked into Home Outlet, we spotted this beautiful 31” cabinet that was exactly what we were looking for and more! The cabinet was good quality with upscale design cues you would in thousands of dollars cabinets. Moreover, Brendan…store manager…was so courteous and helpful throughout our entire experience. And even went above and beyond after the purchase to make us very happy customers. We went back and bought a 2nd vanity cabinet for our half bath as a result. Highly recommend this business and location!!”
“Amazing selection and super helpful staff! I always find what I need, and they go above and beyond to assist with any questions. Truly a fantastic place for all your hardware needs!”
“I've preferred Rocky's for years as my trusted local hardware store. It's always been clean and easy to find what I needed, everything marked and enough staff to help if you have questions.”
“Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked away completely satisfied with our selections. He couldn't have been more helpful! 5 stars!”
“it was my first time buying bird seeds from them she was very friendly and very helpful they have black oil sunflower seeds 50 pounds for 30.00 very good price I prefer to support local business I will be returning again”
“I came looking to buy better screws for a small clamp I was assembling as it was too loose, and one of the staff ended up helping to assemble the whole mechanism for me! no extra charge, they were very patient, pro-active, and helpful.”
“Orders are quick and painless, items often arrive sooner than estimated, even returns are quick and painless. Staff is always friendly and helpful. I always go here instead of the gross orange alternative.”
“first time going to this store! they got my order quick! an were very friendly an helpful! id go back there again! they also loaded the pellets into my trunk for me:) thank you again!”
7AM - 4:30PM
168 Industrial Dr #3, Northampton
Hardware Stores
“Extremely helpful. I needed a 10-foot length of 6-inch PVC pipe for a non-plumbing purpose (squirrel baffles). No one else in the area was able to provide one, but The Granite Group came through!”
“The 1 star review is from a gentlemen who doesn't know how to lock his windows thus allowing cold air to slip by the sash......Harvey windows are fantastic, the company is incredibly responsive to any issues. I've been selling and installing Harvey windows for better than 25 years. I'm proud to offer them to our customers.”
“Nicole, a millwork specialist, and store supervisor Brittany really went above and beyond to help resolve an ordering issue. Rarely have I seen such commitment to customer satisfaction~they’ve definitely won my store loyalty!!”
“This Home Depot is great, The employees are always helpful and are full of knowledge. I went there recently because I had a plumbing problem and spoke to the customer service who was Full of knowledge like most of their employees, he explained what needed to be done To solve my problem and asked if I wanted a service call so I signed up for it willingly. Not even 20 minutes later I got a call from a plumber named Trevor, who came to my house with predatory behavior, nothing but a snake Trevor gave me a totally different spiel than the gentleman I spoke with at the store. The plumber laughed after he said how much it was going to cost and laughed through out the whole conversation. The cost was outrageous so we called different plumbers and we got the same ballpark cost the gentlemen said it would cost at the service desk. I think Home Depot needs to check who they have going to people’s houses acting like predators. Maybe it was because my wife was home alone talking to the plumber that came to our house from Home Depot.”
“The place for all my needs! Besides of the house supplies aisle, my favorite place to shop is the Garden Center, love the variety of plants and I can't leave without one.”
“If you looking for home stuff or home improvement then this is the right place to go in springfield area. It has a huge selection home stuff here. Parking space also huge”
“Jerri in Appliance’s is amazing very knowledgeable and thorough! She did follow up calls and made sure my order was delivered! Thank you so much for your great customer service Jerri!”
“I have Rented from them numerous times and never an issue always reasonable, reliable and they help all the time with great advice. Great dealing with old school business ways. Everyone in the company agrees they are for sure a class act.”
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“Easy to deal with, great at finding what you need. As a purchaser for a fleet, just one more company that you can rely on to get you what you need without paying Fastenal prices. Highly recommend!”