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“Friendly staff, excellent customer service, and a strong sense of community. They truly care about their members and make banking easy and personal. Highly recommend!”
“The credit union takes great care of me with all my needs. In my opinion because of my experience credit unions will always be better then banks keep up the great work.”
“I LOVE HFCU! I've been a member for well over a decade and they keep getting better. Their fraud alert texts are so helpful. They have so many quick ways to reach support in various departments via chat or phone or email or app. And every time the person I'm connected to his helpful, and every time the issue gets resolved. They're the best!”
“This was my first time going to this location since I just bought a car and made my first payment! The center was very clean and the folks were very nice👍”
“Dawnmarie Clarke The Branch Manager Was Very Helpful, She Explained The Details Of All The Products To Me and My Mother. We Successfully Opened A Joint Savings Account. I Will Definitely Recommend This Credit Union To The Public. Thank You!”
“I’m about a month new with DCU and so far my experience has been fantastic though I have to point out one employee that was purely an asset! I was in the Burlington branch and Mercia helped me seamlessly! And even helped me do some things I didn’t know that could be done ! Mercia is truely an Asset to DCU ‼”
“I have used this Credit Union since the 1980's with no complaints. They don't have ATM'S but I can access my money through any Co-op bank. I get a phone call if my purchase trend changes (my husband took one call when I was out Christmas shopping and they laughed when he tried to find out what I'd bought!) Their home & mortgage rates were better than that of big banks, and so are their CD rates now. Great people work there!”
“This is a nice little bank with capable employees. I only deposited some money using the Shared Branch feature of credit unions but I got a good impression of this bank as it seemed very homey and unique”
“Outstanding staff and service! City of Boston Credit Union locations are all excellent! This branch is absolutely gorgeous! I would not do my banking anywhere but CBCU!”
“I needed a cashier's check for my first month's rent payment and Octavia was able to help me understand if I was eligible to get a cashier's check at the Members Plus because my original credit union is a part of the Co-op shared bank program and with my bank I would be able to get a cashier's check at their location.
I arrived at the location and Octavia was nice and ready to help me with the understanding what I needed to fill out and confirming with me multiple times the amount I needed was correct. This was my first time attaining a cashiers check and she was a real help throughout this process.”
“Maria brito has great customer service and was very helpful with answering my questions. She helped my mom with opening her account. Look for maria when opening an account here.”
“I’ve worked with Paul, Martha, and the team at Brookline Municipal Credit Union for over 25 years, and they’ve been consistently outstanding. It’s a family-feeling place where you’re treated like more than just a number, and that personal touch really stands out. That kind of consistency and care over the years is rare.”
“Ibeth, the branch manager in Waltham, was truly exceptional in assisting me with my loan issues. Her dedication and expertise shone through as she patiently went over the numbers with me during my three visits to the branch. Thanks to her, the discrepancy was identified and soon resolved. I am incredibly grateful for her outstanding support and professionalism. She made a daunting process much smoother, and I couldn't have asked for better help.”
“Juie C. Really cares about the customer. She went above and beyond to make sure my loan was closed and processed in a timely manner. She is a true professional and asset to the company.”
“Ron and Jason are always great awesome people to work with! I never run into any issues with them. They're so friendly and understanding. I would definitely recommend them to anyone!”
“Kirsten was a great help and assisted me with my financial situation. If anyone is looking for a bank with excellent service and a friendly, supportive staff, I highly recommend working with Kirsten. She made the process easy and was extremely helpful throughout!”
“This branch has the most amazing people working here, Zach, Yma and Jess are ALWAYS so attentive, extremely helpful and very knowledgeable. I always feel so appreciated and they treat their customers exceptionally. The Branch is always having fun little things to give away, decorated and very clean. There truly aren’t enough words to express how much they make banking easy.”
“My husband and I just bought a home. We used Naveo as our mortgage lender. Ana Santos was the person who guided us throughout the whole process. Ana is amazing. She is professional, efficient and empathetic. She made this journey so much smoother. We so appreciate attention to detail and intuition about the information and questions we had. I highly recommend Naveo and Ana Santos for your house buying journey!”
“It is sad when I see people complaining of getting scammed I was ones in this shoes and I know how it feels like, but I was able to get back all my funds though a private security institution that took my case and helped me recover mine you all should try.”
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“The money management app and perks are really cool!The app takes too long to log into, and the services there fail a lot. They need to work on their IT side and investing there.Not 5 stars because I recently got off the phone and the person was rude. She hung up without asking if I needed anything else, or at least a goodbye. She sounded annoyed through the process of understanding how to apply for a personal loan.These are fundamental, customer service routines. So everyone else giving MITFCU the 1 star for rudeness, I wholly sympathize with them. I will update this review over time as I continue being a member, ESPECIALLY if I continue experiencing rude, customer-UNFRIENDLY behavior. Each encounter is 1 star off.”