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“David is the best employee in the store, I had problems with my phone, the community was bad and he solved everything and best of all, he found a way to help me for free! I recommend everyone to come to this store and David thanks again”
“So far, I love my new phone... pixel 10 pro. I came in with a phone that couldn't be fixed...battery gone bad. Ben was VERY informative & polite. Thank you very much.”
“My husband and I had the VERY BEST experience at this T-Mobile with Brandon!! He went above and beyond to assist us with everything we needed! He stayed late, took our phone calls when we got home multiple times to help us after the fact, and he was so personable, honest, and efficient. I highly recommend this location and Brandon to help with whatever you need.”
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
“Joshua didn’t get a last name , Amazing customer service! Greeted me as I came in , they were super busy and helped me the fastest and best way he could ! Great person great service!”
“Christy helped us out with an issue we were having with our phone. Super professional and efficient, she took great care of us . She is a great asset for T-Mobile!”
“Jared was so nice and helped me fix my phone and ipad. Ive been trying to fix this issue for months now and it only took him less than 10 minutes!! Thank you so much for the professionalism.”
“The manager (Keveana T) and staff, especially Yeriel M, are very helpful. I was dealing with a complicated and difficult issue and they got it done. I would definitely recommend this store.”
“I needed a new phone, so I stopped by to get more information. Although they were quite busy, the team consistently checked in, apologized for the wait, and reassured me that they’d be with me shortly. The staff was welcoming, patient, and answered all of my questions without being pushy. Good experience overall!”
“The woman that works here is Amazing! She always helps me to the fullest. I highly recommend this location. They go above and beyond to satisfy their customer's. You won't be disappointed.”
“Genesis helped us and she was incredibly patient and kind. I have never seen anyone do their job as well as she did. She took care of multiple customers and helped us with our complicated issue and she was super kind to everyone.”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
“Ernie was super helpful with my switch to a different plan! He helped me understand the switch to be most beneficial for me! Super kind and patient! Awesome service! :)”
“Hello, This Verizon on Boston Rd. In Spfld. Is very helpful, and knowledgeable. Husband had a issue with a Ad that was constantly opening, and it was hard to close it or get rid of it ! In and out within 10 minutes. He was very impressed.”
“Wall to wall people inside, lots of agents! Xfinity.
It has done away with the virtual assistant major step in the right direction! Nothing like talking to a human being! The smart move! Great store!”
“Went to pay my bill. I also got information on how to switch a different carrier's phone to my account. They were very helpful. Most Verizon store sales people are not as helpful as this one was! Thank you so very much for your help!”
“Cox store @54 hazard Ave, Enfield. I recently returned some cable equipment , the young man that helped me was really good! He got me in and out in 2 minutes!. This is after being on the phone with internet service for 50 minutes!. Now that is way to long!. To cancel my cable service . That sucked!.”
“I had an absolutely amazing experience working with Jessica Mattoon at Spectrum, and I truly cannot say enough good things about her. From the very beginning, Jessica was incredibly kind, patient, and welcoming. She took the time to actually listen to my concerns and made sure I understood everything clearly instead of rushing through the process.
Jessica went above and beyond to help me. She explained all of my options in a way that was easy to understand, answered every question I had, and made sure I felt confident and comfortable with my decisions. Her professionalism combined with her warmth made what could have been a stressful experience feel easy and pleasant.
What stood out the most was how genuine and caring she was. It’s clear that she truly cares about helping people and doing her job well. She was extremely helpful, knowledgeable, and respectful the entire time, and her positive attitude made a huge difference.
Spectrum is very lucky to have Jessica Mattoon on their team. She is a wonderful representative of the company and deserves recognition for her hard work and dedication. She absolutely deserves a raise for the outstanding service she provides. If you’re looking for someone who will treat you with kindness and go the extra mile, Jessica is the person to ask for. I highly recommend her to anyone visiting Spectrum”
“Extraodinary customer service. Several months ago, I went to the X-finity store at the Holyoke Mall for a new phone. Not only did they have it in stock but it was less expensive than the same phone at Brst Buy (which didn’t have it in stock). The Associate (I regret that I forgot her name - Sarah, I think) spent nearly 2 hours making sure all my important information was transferred and the phone was working properly before I left.
Today, my wife and I went there to get her on my plan. We got an amazing Associate, Nani, who walked us through the process of getting her off her old plan and making sure everything was working well. She also alerted us to the fact that our Xfinity points qualified us for an almost free smart watch. We took it and she spent another 30-45 minutes getting that set up.
Rarely have I experienced such outstanding customer service. And to have it twice from the same business from two different Associates, is truly remarkable.”
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“Upgraded my phone here today, this was the best Verizon experience I’ve ever had! Jordan was very knowledgeable and beyond helpful! His manager Alexandra is wonderful as well, I will never shop at another Verizon store ever again! Can’t recommend this store enough!!”