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“What took me 5 hours to do myself, they took care of in just 15 minutes and did a far better job. I will absolutely come back and would recommend anyone give these guys a try. Thanks for your tremendous service!”
“Ed did a great job helping us out today! Effortlessly bounced between customers to make sure everyone was helped at once, and was transparent with the whole process.”
“David is the best employee in the store, I had problems with my phone, the community was bad and he solved everything and best of all, he found a way to help me for free! I recommend everyone to come to this store and David thanks again”
“Loved working with Milton V. last night. He did a great job, was patient when we were looking for phones, gave me a few tips about how to make my plan more affordable, and helped me out in a professional and friendly way. I would call ahead at this location b/c it's busy, but that's because it's in the middle of a mall. To be expected. Here's a thought - go to the Verizon store, buy your new phone, and have them port the data while you shop or go to one of the restaurants. Overall, a very smooth experience and I highly recommend.”
“I went in last week very frustrated with my phone....Dan was very helpful in helping me to decide on a new phone..He answered all my questions & made me confident that I was getting a good replacement...”
“Mimi was great She helped me answer all my questions help me pass all my information to the new phone and I really recommended this location they are all really friendly..”
10AM - 7PM
2547 Main St Ste 101, Springfield
Mobile Phones
“Mr. T assisted us with purchasing a new Apple phone on Sunday. We came to the store in the late afternoon and he was able to set our phone up and transfer items from the old phone. He is a great ambassador for Cricket and a delight to talk with during the process. Excellent representative for the brand. Keep up the great job!!!”
“I went in early one morning after feeling dismissed by a different location, I was very content with the customer service offered at this location. I was informed that this location was a franchise and not corporate so I will be coming here in the future. A lot more friendly and helpful than the Riverdale rd location”
9AM - 9PM
495 E Main St, Westfield
Mobile Phones
“When you need expert solutions for your mobile phone issues contact Branden. Without a doubt he will solve your issues and explain to you in very understandable conversation the issue with your mobile and how he is going to solve. In addition he looks at your phone for any other issues or settings that need to be edited. I couldn't be any more satisfied with the attention to detail that Branden gave me.”
10AM - 7PM
856 Main St, Springfield
Mobile Phones
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
“Viviana at Metro is absolutely outstanding! She just helped me change my phone line to a new plan and made the whole process so easy. She is always so patient, positive, and helpful no matter what when I come in. I highly recommend asking for her if you need assistance! She’s the best.”
“I recently purchased a moto G from jhoan and Arline on st James ave. And the customer service I have received was so amazing. He was friendly and very helpful! Arline was right there with lots of knowledge about my phone. They were so nice that I will only go to this boost from now on. Outstanding customer service!”
“My phone started telling me every number I needed to call was invalid. We researched on line and found three things to try but they didn't work. We took the phone to AT&T and were greeted within moments of walking through the door. We explained the issue and Gabriel was able to resolve the problem in less than 10 minutes. Totally happy!”
“The crew here are awesome!
Just today, I discovered I had a bill due, well, today! I had a hard time to pay through the app, so I drove to the store. The associate was able to quickly process my payment within minutes!”
“We were with another carrier for over 20 years and they would not work with us. Came over to T Mobile and they couldn't do enough. Gabriel was amazing, patient and very knowledgeable. He totally went out of his way for us. Would definitely recommend you come to the T Mobile in the Stop & Shop plaza on Hazard Avenue in Enfield and see Garbriel or any of the other techs. Everyone is amazing.”
“I really liked the way the young woman treated me. The place was very clean and the girl informed me very well of the changes that would be made starting in October. The service was very friendly.”
“I was pleasantly surprised with the treatment I received. My salesperson explained the process so I would understand, he helped me compare phones, and answered my questions. I recommend this store over the one in Keene (horrible customer service in Keene store).”
9:30AM - 7:30PM
754 Sumner Ave, Springfield
Mobile Phones
“Thank you Brian for your kindness in helping me, it was cricket from the main st Springfield, they charged me $20 to do an eSIM swap, it helped me a lot through customer service in the store, I appreciate it, tremendous service, now advance for sumner, I'm coming 100%”
“We have had three new buildings, two building expansions and numerous renovations at three other buildings performed by Precision Communications over the last five years. All the workers are professional, reliable and responsive to our requests. They work great with our employees and other building contractors. Have had unshielded and shielded twisted pair and both indoor and outdoor fiber installed. Have never gone wrong with Precision Communications.”
“Daisha has impeccable customer service and made the transfer process fun and easy!! We only stayed for about 2 hours because we were deep in great conversation ? ? but she took care of everything quickly and recommended me a phone that I'm finally very satisfied with. I know it's just activating a phone, but it would have been a different experience with a different person. AT&T is blessed to have her.”
“Best ?local secret spot for fixing your phone and replacing the screen for YEARS… ?most affordable and efficient. Shout out to the woman who runs this!
It’s next to the buffet next door!”
“Either me coming every month to pay my phone or me coming in to ask questions JC is always going above and beyond to help me shes the best metro needs employees like her”
“Went in pressed about a broken screen came out with more than I expected! Staff were very friendly and helpful! Brie & Jose F. are great teamwork ! Jose had a great listening ear and assisted with what worked best for me now and in the future. And Brie made it worked!!! With the great deals they have I ended up getting an extra line and then some! I’m so very grateful to be back at Tmobile . Boost was soooo ass ! I feel home again , and the prices were inviting! WAY TO GO HOLYOKE !! Oh also service A1 at the Holyoke mall now since switching iykyk!”
“Emily was fantastic! She explained everything well and made the switch to T-Mobile easy! She even stayed late to transfer our data to our new phones. Kim also was very personable. I would highly recommend going to T-Mobile at Costco in Enfield!”
“My phone wasn't working correctly it was talking back to me so I brought it to the store and this lovely young gentleman called Wes helped me and fixed my phone I recommend this store to everyone”
“The woman that works here is Amazing! She always helps me to the fullest. I highly recommend this location. They go above and beyond to satisfy their customer's. You won't be disappointed.”
10AM - 8PM
800 Boston Rd, Springfield
Mobile Phones
“the associate helped me set up my Samsung watch, he answered all my questions just a great help I wish I got his name I think it was
Joe thank you for all you did helping me set up my watch.
John”
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“Was having lots of Trouble trying to upgrade my phone and only Sydney was in there working and another person came in and she was doing a fantastic job multi tasking and was helping me out so much she did and absolute amazing job and was very nice to talk to the definition of what a great employee should be such an amazing worker just what you want as an employer so pleased to have been helped by Sydney if anyone in the company deserves a raise it’s her such an amazing job”