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“Came here twice to ship important international packages, and Tom was incredibly helpful and kind both times. Both packages arrived on time with no issues. This is the only store I’d trust with shipping important items internationally.”
“Laurie at the Heights UPS is terrific and she has a fantastic team! They're all great and a special shout-out to Lanna who helped me send a quick test fax to my balky fax machine on Sunday and she refused to take any money. This UPS store is a treasured local resource and we are lucky & grateful to have them in the Heights neighborhood! Thanks again, Lanna!”
“My experience was very pleasant! I had great customer service today from James G. He was so patient, kind, professional and helpful. I will definitely return to this location again!”
“Highly recommend! Becky and the staff went the extra mile to assist me with putting a package together - beyond what she had to do and I had to note how much I appreciated her kindness and time!”
“The most friendly and bright UPS employees I’ve ever met. They helped me for like half an hour while I printed and laminated a bunch of documents, and were exceedingly patient the whole time. Ron is a GOAT!”
“Easily the friendliest and most helpful store for shipping that I’ve been to amongst all vendors. Thanks for being a great part of our back bay Boston community.”
“Exceptional notary and printing services. Kevin and Ryan were both extremely friendly and walked me through the whole process with ease. I’ll definitely be back for any future needs.”
“Customer service at the UPS store on VFW Parkway in West Roxbury, Mass is amazing! Very personal service and care into everything they do. Makes sure you’re not over spending for something you don’t need. Andre is the best!”
“Nimi you are a star! Can only recommend this shop for your shipping needs.
Had to shop important documents with FedEx and the employee named Nimi helped me and handled it extremely professionally, made sure everything was correct and went above and beyond to make sure it was all filled out perfect.
Was efficient and quick but took the time needed to make sure everything is the right way.
Will come back for sure.
Thanks for great service.”
“When a return policy required I pay for shipping, Nick G and Amari A was willing to cut down the box it was originally shipped in to help me limit costs. Top class service right there.”
“This is the BEST UPS store. Everyone that works there is so so kind and helpful. A few weeks ago I went in with a package that was too big to fit in any existing boxes and the woman behind the desk helped me create a box that fit my package. I also use them frequently for printing things. I've used them baby/bridal shower items and signage for my wedding as well as work events and always had a great experience.”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“I had such a positive experience at this UPS location today. The two guys working were so kind and helpful, it brightened my day! They went the extra mile to help me figure out everything I needed.”
“I am so grateful that this is my local UPS store, because everyone that works there is wonderful. Not only are they fast and good at what they do, but they are always friendly, warm and helpful, even though it's almost always extremely busy, and in a pretty small space, too. I hope the people that work at this location know that they are appreciated and add a little bit of brightness in this world! If you have any UPS needs that require a patient and helpful employee, this would be the one to go to.”
“Extremely reliable UPS Store and always my go-to. The owner is incredibly professional and clearly manages the store very well. I’ve used them many times and have never had any issues.
Everything is always handled efficiently, professionally, and with care. Thank you for being so consistently reliable and making everything so easy!”
“Daisy is the MOST KINDEST PERSON EVER! She help me ship out a package that was going to Germany she made the shipment so EASY! She was very fast and helpful with everything I WILL BE RETURNING BECAUSE OF DAISY KINDESS I RECOMMEND THAT YOU GO TO THIS STORE DAISY IS THE MOST HELPFUL AND LOVELY PERSON THANK YOU DAISY I WILL BE BACK”
“Justin was amazing at your Belmont store! I was standing in line and a customer went right in front of me ( aggressively ) and he was very customer service oriented . He deserves some recognition.
I will definitely be back to your Belmont MA store to drop off packages. Thank you so much for hiring him!
Very helpful and very quick to take my return! So friendly and I will recommend UPS Belmont to many of my friends.”
“Nicholas is the MAN! He had a full line of customers, and bazed through them, including me. Tip: be as well prepared as possible before you come in. If you are, Nicholas will surely get you on your way fast and very professionally.”
“I have been very happy with the service at this UPS store in Weston. Every time I've visited the store the person has been very polite, very helpful, and given me accurate information. I will continue to consider this my go to store for shipping and Amazon returns.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
“I have been coming here for many years for various reasons, it never fails to shock me how overly helpful, kind and generous the workers are with their time and guidance regardless of the line out the door. And very efficiently I might add. The patience of the staff is impressive. They feel like a small community business regardless of the national brand they carry. ?”
“the indian guy with the cool middle part haircut was tremendously helpful and knew exactly what he was doing. he helped me and solved my request in less than 1 minute.
i am definitely coming back to this store anytime i need to return something”
“Always helpful in my 10-year experience. The mail carriers are cool, too, and very accommodating of requests to forward and secure packages at my discretion. ?”
“Came to get my passport and Lily was very helpful!! Super kind and attentive, she made sure everything was done correctly and in a timely manner. There were 2 other people working as well and they seemed to handle customers just as well. This is definitely one of the better post office’s I’ve been to.”
8:30AM - 4:30PM
396 Washington St, Wellesley Hills
Mailbox Centers
“The guy closing on 6/1 did a good job keeping his cool despite a man coming in with more than a dozen individual Amazon return minutes before closing Very smooth and easy experience overall.”
“Every time I go here I have an awful attitude, because it’s an ancient source of customer service and I need patience. But they are really patient, kind and efficient people. All of the complaints and the attitudes I gave them, they never loss there professionalism. If no one says it. I’ll say it, I really appreciate y’all.”
“currently under construction so pretty hard to spot it for the first time. u need to pass the traffics light to see the way in. can emergency park the car when turning right into the small alley next to the supermarket”
“Went here to get fingerprinted but the people being helped for packages seemed happy too. Turns out there's a number they can call for remote assistance with fingerprints and it makes a world of a positive difference. This is the third location I tried and the one I'd return to.”
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“I have used this UPS store for conference printing needs including event signage, table cloths, pop-up banners, brochures, and other items. Everything is ready on time (or even before deadline!) and the owner and staff go above and beyond to meet your printing needs. This store has quickly become my go-to local shop for printing.”