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“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“I came in with an interesting issue where my iPhone would not receive group texts. The two associates were so helpful and nice and did a reset that corrected the issue!
Awesome!
Thank you!”
10AM - 8PM
211 North St, Foxborough
Mobile Phones
“Cassandra and Chrissy were the best. They helped us optimize our account, got us set up with new phones, and somehow made the whole process actually fun. What could have been a long, confusing errand turned into a great experience.
They were patient, knowledgeable, and just really easy to work with. We left with better plans, new phones, and big smiles. Highly recommend working with them.”
“Marcos worked with my husband and myself. He was fantastic and was very patient with us. He answered all our questions and concerns we had.
It was a wonderful pleasant experience working with him.”
“I had an absolutely wonderful time at this store! I came in asking for a phone mount for the car and was shown all of the available models, what they looked like, how they went together, all while being treated very nicely and politely. I'll definitely go here the next time I need anything for my phone. Support small businesses!”
“I have been a loyal Verizon customer for 28 years and the customer service that I received yesterday from Tyler at the Randolph, MA location, is what makes me continue to be with this carrier. Tyler was extremely professional, respectful, patient and knowledgeable in assisting me with the purchase of a new phone. He truly is an asset to your business!”
“Brianna and Jonathan were such a great help assisting me with my s24. An update took place that changed my settings. They took their time explaining and showing me how to navigate my device! Thank you!”
“Owen in the Needham, MA Verizon store is the Best! He’s professional, personable, knowledgeable while also being a great listener and troubleshooter! He deserves corporate recognition and a raise since he’s such an ambassador to the brand! Thanks so much Owen:)”
“I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the phones was patient, knowledgeable, and skillful. He made the experience phenomenal! I was so encouraged to see this right here in my neighborhood! AND the price was so reasonable! I will be bringing my other electronics here as well!”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“Very professional. I thought my battery was dying because other stores said so and couldn’t fix it, but Willy found out that it was actually my screen. The price was reasonable as well. They were fast and got mine fixed in about an hour. They also fixed my MacBook. Highly recommend!”
“I have had ongoing problems with an older phone, and arrived at the AT&T store at 6:00pm on 6/22, and the employee got me set up with a new phone very quickly. It was an excellent experience and I highly recommend this store.”
“I highly recommend the T-Mobile store in Dedham, MA. I had a significantly damaged iPhone after an accident. I experienced exceptional customer service on multiple visits. I dealt with Nicole on 2 occasions (who was amazing!) and Jeremy on 1 visit- who was also wonderful.
I had to spend some time there while my data transferred and I got to observe the whole store. All of the employees were hard working, engaging and most importantly- very kind to all of the customers. Not all stores offer such a positive experience- I do hope T Mobile compensates their energy and efforts!”
“My name is Albert Ackil and I was there yesterday. My experience was outstanding. The service service was outstanding. Jesse spent a lot of time with me explaining everything to me and my wife and telling us where our mistakes were and showing us to do options he’s a very outstanding caring person. We look forward to meeting with him again thank you for everything.”
“I had a complicated account transfer issue and Aliyah was amazing. Stuck with me for almost 2 hours to work through it including dealing with AT&T central customer service. I am so grateful and could not be happier with the professional service she provided!”
9AM - 9PM
230 Needham St, Newton
Mobile Phones
“Tina is the top most rep I have ever worked with. Her calmness, attitude, expertise and knowledge of this business is extraordinary. She should be promoted to Manager level.”
“The guy was great I can truly say and I'm not easy at giving compliments and I've been with a lot of different T-Mobile AT&T Sprint this probably was the 1st time ever that someone was honest kept it real and handled their business like a chanthe business like a champ nothing but respect good one to go to for troubleshoot”
10AM - 8PM
20 Stockwell Dr, Avon
Mobile Phones
“Amazing experience at T-Mobile! The staff was super friendly and helped me find the perfect plan for my needs. I walked out feeling confident and satisfied with my purchase. Highly recommend!”
“Top notch service from a top notch guy. He was able to get all of my lost data from a broken laptop in a days time. There’s also not a lot of tech places where you find an owner who you can sit down and shoot the breeze with. I would give 10 stars if I could!”
“Had to single handedly be the best experience at a Tmobile store ever. My elderly parents are on my account and I live out of state. Samaya took amazing care of them and addressed each and every one of their concerns, didn't rush them and made sure that all of their questions were thoroughly answered! Truly I have never experienced such exceptional customer service as I was called along the way to make sure everything was done appropriately too. Couldn't recommend highly enough!”
“Super friendly man runs this repair business! Fixed the battery on an old 2020 MacBook Pro; a relative needed it fixed and got it done in a few days. Had to order a new battery, and it was only around $250 compared to other places' estimates of around $1000! Thanks, Jay!”
“Andy was super sweet, he took the time to find us the best options and was very patient. My dad is so happy with his new phone! Thank you for making us feel special!”
“Went to metro today to add a line and got the best help and service from Willie! He activated my phone quickly and was very knowledgeable about getting everything done without any problems. He also told me to contact him when I want to upgrade my phone to get the best deals!!! Definitely going back soon!!!”
“A t-mobile customer for 20+ years. I have been coming to the Mattapan store since it opened. I honestly can't say I've had a bad experience. Sometimes the wait is long and patience is important. Once you get to the customer service experts you are getting expert service. I was in the Mattapan store for almost 3 hours today needing to take care of multiple account issues including having to have to cancel an account of my deceased mom. The service I received from Melo is exceptional he was professional, patient and very knowledgeable. Before ending my review I have to comment on an experience I had a couple of weeks ago where my phone completely died and I panicked as it was in the middle of a very stressful schedule. As soon as I walked in I was greeted and helped by Gene who took care of the problem I was in and out in 10 minutes with my phone problem resolved. Jimmy's politeness stands out. Chris's persistence on resolving your problem is reassuring that customer service is important.
Thank you to all the staff in Mattapan”
“The young man who helped me with my phone issue was very professional, knowledgeable and courteous. He was able to restore lost data for me. It was close to closing but did not rush me out, resolved my problem and even offered to stay past closing to help fix the problem.”
“Gud gurl she process my bill and I knew what phone I wanted and it was retail pric but sayo is my gurl if is not her I never know what I'm doing it she do the best job . See her great customer service and great with knowing”
“Roger helped me out so much with a great price last minute stayed open and he did his thing help me with a phone and Wi-Fi right before closing shout out to him !!!!!”
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“Jason at the Norwood Verizon store was most helpful, patient technical specialist we have worked with. He was informative without be condescending. He explained all the options available, the benefits and possible disadvantages. He’s a keeper”