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“They quoted a price on the phone, booked an appt, gave me a coupon for booking that day and repaired my broken screen that night. I highly recommend them. Pricing very competitive.”
“I had a great experience at Verizon thanks to Malcolm. He was knowledgeable, patient, and really took the time to understand what I needed when upgrading my phone. He explained everything clearly and made the whole process smooth and stress-free. His professionalism and friendly attitude truly stood out. I highly recommend asking for Malcolm if you visit!”
“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“Isaiah and Jonathon in less than seven minutes solved a problem that I had worked through 4!!!! separate Verizon customer service reps on the phone with. Unbelievable customer service with these guys. Grateful for them, stepping in and solving the problem instantly. Verizon needs more people like these guys!”
10AM - 8PM
4 Milliston Rd, Millis
Mobile Phones
“I have been a Verizon customer for over 20 years and have had my share of frustrations, but yesterday I had the best customer service I have ever had dealing with phones. Our puppy decided to chomp my phone when I was not looking (pup was fine, phone, not so much). She managed to crack the screen leaving most of the screen completely black. I got to the Millis store just before their 10 am opening and was welcomed inside by Junaid (Jay) C. Luckily, I was in line for an upgrade, but Jay made the whole process super easy. He was able to get into the old phone to recover my contacts etc and was able to transfer everything over to the new phone. The entire time he treated me with humor and respect and was never pushy about upselling products etc. He made a very stressful morning much easier, and I am grateful for his knowledge and help! Thank you!”
“This is the best store EVER. I went to another location and they tried to scam me. When I came to this one they helped me with everything I needed. Love this store. Great people.”
10AM - 8PM
211 North St, Foxborough
Mobile Phones
“Cassandra and Chrissy were the best. They helped us optimize our account, got us set up with new phones, and somehow made the whole process actually fun. What could have been a long, confusing errand turned into a great experience.
They were patient, knowledgeable, and just really easy to work with. We left with better plans, new phones, and big smiles. Highly recommend working with them.”
“I had an absolutely wonderful time at this store! I came in asking for a phone mount for the car and was shown all of the available models, what they looked like, how they went together, all while being treated very nicely and politely. I'll definitely go here the next time I need anything for my phone. Support small businesses!”
10AM - 8PM
66 Harvard Ave, Boston
Mobile Phones
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“Brianna and Jonathan were such a great help assisting me with my s24. An update took place that changed my settings. They took their time explaining and showing me how to navigate my device! Thank you!”
10AM - 7PM
88 Needham St, Newton
Mobile Phones
“I have significant issues with the fact that the store is terribly understaffed, but five stars go to Marshall specifically who shows angelic patience in the face of frustrated customers. Please hire more people or you risk burning out the really good ones you have in place.”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“Great experience for 1st time in this storefront. The gentleman that worked with me was knowledgeable, helpful, professional and kind. Thank you for a positive experience with upgrading my phone!”
“I came in to upgrade the phones on my plan. It was very busy in the store due to Black Friday but Ray E was patient and very helpful. I had a great experience and felt like Ray really valued me as a customer.”
“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”
“The guy was great I can truly say and I'm not easy at giving compliments and I've been with a lot of different T-Mobile AT&T Sprint this probably was the 1st time ever that someone was honest kept it real and handled their business like a chanthe business like a champ nothing but respect good one to go to for troubleshoot”
“Top notch service from a top notch guy. He was able to get all of my lost data from a broken laptop in a days time. There’s also not a lot of tech places where you find an owner who you can sit down and shoot the breeze with. I would give 10 stars if I could!”
10AM - 5:30PM
1363 Boylston St Ste B, Boston
Mobile Phones
“This is the great great customer service store the lady there help us for almost hour to explain us everything because we are international student she helped us for everything recommend this store to everyone.”
9AM - 9PM
230 Needham St, Newton
Mobile Phones
“The team at the Verizon store in Needham is first knowledgeable, and second, they're fun. I wasn't in there 5 minutes and John, my rep, had ready answers for my technical/hardware issues. We had a few good laughs as others on the team joined in our silly banter. Best of all, I got out of there for less than $100 that day. Like Arnold said a long time ago, I'll be back! ?”
10AM - 8PM
301 Harvard St, Brookline
Mobile Phones
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“Had to single handedly be the best experience at a Tmobile store ever. My elderly parents are on my account and I live out of state. Samaya took amazing care of them and addressed each and every one of their concerns, didn't rush them and made sure that all of their questions were thoroughly answered! Truly I have never experienced such exceptional customer service as I was called along the way to make sure everything was done appropriately too. Couldn't recommend highly enough!”
“Andy was super sweet, he took the time to find us the best options and was very patient. My dad is so happy with his new phone! Thank you for making us feel special!”
“The rep Gunior was very knowledged about products and trouble shooting from one device to another. The customer service is over the par level. I love it!
-Cornell
Aka , Cornelius”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Was having difficulty returning old phones after switching to AT&T. Came in today and was helped by Nes. He was able to quickly figure out what the problem was, got all four phones returned, and bill credit showed up within minutes. 10/10 would recommend you come in and ASK for Nes if you need help!”
“Went to metro today to add a line and got the best help and service from Willie! He activated my phone quickly and was very knowledgeable about getting everything done without any problems. He also told me to contact him when I want to upgrade my phone to get the best deals!!! Definitely going back soon!!!”
“Roger helped me out so much with a great price last minute stayed open and he did his thing help me with a phone and Wi-Fi right before closing shout out to him !!!!!”
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“I had a complicated account transfer issue and Aliyah was amazing. Stuck with me for almost 2 hours to work through it including dealing with AT&T central customer service. I am so grateful and could not be happier with the professional service she provided!”