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“The delivery experience was quick and easy. Kept me well updated on arrival time and then were exceptionally polite and gentle with my home and my things. It was good enough that seeing that XPO would make the delivery would make me more likely to purchase a product in the future.”
“So far beyond exceptional customer service that the phrase doesn’t come close. They restored my faith in humanity. I know how that sounds. I’m saying it anyway.
I’ve been coming to this store for years and they have always over-delivered. Every single time. But there’s one recent visit I can’t stop telling people about. Torrential rain, and I had something that absolutely had to go out that day by air because many people were counting on it. I’d already been to two other places that told me they couldn’t do it. I got here barely at the wire, and that’s when I realized I’d left a key part of the package behind at the last place. Everybody works against the same deadlines. The difference here is that they held things up, insisted I could go back and get it and they would solve still getting it out by air that eve.
The two people working, one of them the owner, could see how important it was to me and how desperate I was, and what they did was epic. Nothing I would ever have asked for. Honestly, nothing I would have imagined would or could be offered.
I’m not saying this so anyone walks in expecting the same thing, because that wouldn’t be fair to them. I’m saying it because it’s just one more example of how they treat people - indicative of how they’ve always treated me and other customers, and clearer than ever: How they as individuals treat everyone. It went so far past anything the job asks for, and they didn’t know me from anybody. They did it out of pure kindness. That’s just who they are.
And it wasn’t only the two of them. It affected other workers and likely cost something too. I’m grateful to every one of them and it’s clear the owner has done a phenomenal job hiring the same exceptional people.
Again, No relation, nobody’s paying me. They took such good care of me as always. That kindness gave me hope and comfort, and it honestly made me well up on the ride home. Especially in times like these, it meant more to me than I can say. Thank you, all of you.”
“Great service at the DHL Mass Ave location! The staff was friendly, professional, and efficient. They made the shipping process quick and easy. Highly recommend this location!”
“Highly recommend! Becky and the staff went the extra mile to assist me with putting a package together - beyond what she had to do and I had to note how much I appreciated her kindness and time!”
9:30AM - 5PM
376 Chelsea Street, Boston
Shipping Centers
“Highly recommend Super Cargo Boston. My family and I have been using their services for years now and our experience has been amazing. Their tracking information is always updated step by step. I recently moved out of the country and shipped all my belongings with them. The box came back intact (of course the way you pack the box also plays a big factor). They also call or send a message a few days before you receive the package to make sure there is someone there to receive it. Overall, I am very satisfied with Super Cargo and recommend them if you are looking to send packages to South America.”
“Mom and I went to ship some goods to Vietnam. The folks here were very helpful (they also speak Vietnamese). $3.75 per pound for provinces. Will use their service again!”
“Today we were looking for a printer for our new business and we came across Gabriel, who gave us excellent service. He recommended several options and shared his experience with us. I highly recommend your service; all your knowledge is very helpful!”
“Fantastic experience all around, and it is clear that the team at Global Pack Ship are exemplary in all aspects of the services they offer. Of note, the items I had needed shipping were particularly large and required careful preparation for overseas shipping and customs purposes- which the team did brilliantly.
For anyone looking to use them to ship auction lots from Bonhams or similar: the service they offer is worth every penny.”
“Because Ron took care of an error made by another store agent, he FIXED THE MISTAKE! and quickly did so...and followed up with a phone call to me...and he will continue following up to ensure the package is delivered. AMAZING SERVICE, assuming it's all fixed. THANK YOU RON!”
“Mellson and his team are so friendly and efficient. This truly is a 1 stop shop for printing, shipping, supplies, notary services, copies. The best UPS store I've been to!”
“I love coming to Staples Center at Saugus MA they have the best staff. In the printing department Daniella and her team are wonderful and welcoming. I love to go there. I advise everyone to stop by to witness their kindness and their professionalism in their work.”
“I’ve used Copacabana in Medford a few times now and it’s a really useful place to have nearby. They take UPS, USPS, and FedEx packages, including returns from Amazon, Walmart and apparently Temu, and you can also go there if you need something packed and shipped instead of having to figure it all out yourself.
They do more than just shipping too. They have notary services, money transfers, printing, copying, translation, and packing supplies.
Honestly, it’s one of those places you don’t think about until you suddenly need one of these services. It’s nice having all of it in one place, especially if you live around Medford. The staff has always been helpful and it’s been pretty straightforward every time I’ve gone.”
“The staff at The ups Store quincy is always very polite and very helpful. I always have a lot of questions when I go in there and they are very patient with me, even when there is a long line behind me, I never feel rushed. I highly recommend visiting this location. I truly appreciate the service that I receive here. Thank you.”
8:30AM - 7PM
258 Harvard St, Brookline
Shipping Centers
“My experience was very pleasant! I had great customer service today from James G. He was so patient, kind, professional and helpful. I will definitely return to this location again!”
“Nimi you are a star! Can only recommend this shop for your shipping needs.
Had to shop important documents with FedEx and the employee named Nimi helped me and handled it extremely professionally, made sure everything was correct and went above and beyond to make sure it was all filled out perfect.
Was efficient and quick but took the time needed to make sure everything is the right way.
Will come back for sure.
Thanks for great service.”
“The Staples Studio is comfortable, convenient, clean, and well laid-out with offices, quiet spaces and collaborative spaces. The amenities are excellent. The manager, Shan Achhiwala, really cares and it shows; he does a great job making sure everyone feels welcome and has everything they need. He has gone way above and beyond on multiple occasions to accommodate special requests. Overall a great place to work!”
“Easily the friendliest and most helpful store for shipping that I’ve been to amongst all vendors. Thanks for being a great part of our back bay Boston community.”
“Kim is super helpful and has helped us print a bunch of flyers, table cloths, storefront stickers for our small business. Highly recommend working with them for all custom printing needs. So easy to communicate, brainstorm, and we're happy with all the results. We'll be coming back for a while.”
“We wish we could give higher scores; as always, Chris goes above and beyond in customer service and knowledge, and we highly recommend FedEx Office Print for your printing and delivery services.”
8:30AM - 6:30PM
955 Massachusetts Avenue, Cambridge
Shipping Centers
“I am so grateful that this is my local UPS store, because everyone that works there is wonderful. Not only are they fast and good at what they do, but they are always friendly, warm and helpful, even though it's almost always extremely busy, and in a pretty small space, too. I hope the people that work at this location know that they are appreciated and add a little bit of brightness in this world! If you have any UPS needs that require a patient and helpful employee, this would be the one to go to.”
“I had a positive experience this morning at this FedEx location. I went in to print a picture, and Jonathan assisted me.
He was professional and helpful.
It’s rare to come across someone who is efficient at what they do while also clearly enjoying their work and taking pride in helping others.
Thank you, Jonathan, for making a difference!”
“I took my passport photo here two years ago, and I still think it’s the best photo I’ve ever taken. Finally came back to leave a review. Highly recommend😭🫶🤩”
“I would like to express my sincere gratitude to Fulecia for her outstanding customer service.
When I approached her for assistance, she immediately stepped in to help and gladly guided me through the entire process. She answered all of my questions, made everything as simple as possible, and turned the entire experience into a completely stress-free one.
Fulecia was friendly, highly professional, attentive, and genuinely willing to help. Her positive attitude and exceptional level of customer service significantly improved my experience and made the process much easier for me.
Employees like Fulecia are a true asset to the company. FedEx is fortunate to have team members who care so much about their customers.
Thank you, Fulecia, for your kindness, professionalism, and outstanding service!”
“Hello, my name is Juan Carlos. I've been sending packages with this company since 2022. Everything that I have sent never got stolen. Everything always arrives on time and in good conditions as I send it. So, on this part, they are good and secure. But lastly, they've been doing something that I don't like it and I know that they do it in purpose so I be calling them and be behind them like begging them to send the receipt. That's very unprofesional and it doesn't look good on their part. This it happened a couple of times. And they tell me that they gonna send me the receipt and never send it on their own. They just send it after I call them a lot. But they do it in purpose. I don't recommend anymore this company.”
“The woman working the counter in there today (I just left) was cooking. Helped me with two packages including printing. Helped others troubleshoot. Just QBing an entire store of customers who didn’t know what they were doing by herself.”
8:30AM - 6:30PM
675 VFW Pkwy, Chestnut Hill
Shipping Centers
“Customer service at the UPS store on VFW Parkway in West Roxbury, Mass is amazing! Very personal service and care into everything they do. Makes sure you’re not over spending for something you don’t need. Andre is the best!”
“Has printers to use, great staff, and an office you can work from. They also have a great selection of pens . There's often a cyber truck parked out front. Has bathrooms, is accessible, ample parking.”
“I had such a positive experience at this UPS location today. The two guys working were so kind and helpful, it brightened my day! They went the extra mile to help me figure out everything I needed.”
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“People love to complain but rarely do they acknowledge the positive. This is my neighborhood post office and while I don’t go in much, every time I do, the staff behind the counter is great. I want to give a shout out to Liz. I popped in yesterday and had a number of questions on my passport renewal. She was very knowledgeable and had such a positive demeanor. Liz - I hope you see this. You’re great!”