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“Thank you to the men and women in the store that helped me out yesterday afternoon. I’ve been a long time member of metro now I’m happy to have added T-mobile for my business line on my cellphone. Keep up the good work wouldn’t have made the purchase without your knowledge in your plans.”
“Mark is the absolute best! I will drive past two other locations just to come to this location. These guys don’t haggle with you, they shoot you straight and provide you the best options possible. Thanks again Mark!”
“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“Tiara and Monica have the years of experience you hope for when going to a cellphone store with a problem. Tiara tirelessly worked on my problem and replaced my SIM card twice to see if that would fix the SOS issues on my mini iPhone 13. Once she knew my phone was unfixable and I didn't have the extended warranty, she gave me all of my options I needed to make the most fiscally responsible decision I could, at a time when I truly needed my phone to work and did not want nor plan for this surprise expense. I was literally there for hours, but both Tiara and Monica made it a very pleasant experience. I was heading to another Verizon store closer to my house and I turned around and went the opposite direction just to go to the Southfield store , because I have always had good experiences there and this was a problem that no ordinary sales/service person could address. The life stresses I am going through are trying enough.
After I chose to buy the iPhone 15, Monica made sure EVERYTHING was transferred over and working properly before I walked out that door.
I almost forgot, Tiara had a wonderful line she used when she was multitasking between me and other customers in a very busy store; "Work smarter, not harder!"
Thank you both, beautiful & smart ladies, for helping turn a dreaded process at the wrong time in my life, into a very pleasant experience and a much needed break from my next obligation.”
“I was switching over from an 11pro to a 15pro and Lance was my representative. I’m not from the area and walked in about a hour before the store closed and Lance stayed a few minutes after 8pm for the phones to finish transferring data so I was able to GPS home. I was so appreciative! Throughout the process he answered all my questions and I was able to get a Free Apple Watch by updating my plan. Definitely will return to this store if I need anything else.”
“We went in today to try and get our phones up and running. We had been to another store and online and on the phone. We went into the Troy site and George and his associate were knowledgeable and so helpful. We walked out happy, with working phones.”
“Great service from a great team of people. Blake, Brandis and Kevin were excellent. The advised us on our phones and plans, plus helped when we stopped in and had usage questions. The facility is clean, attractive and conveniently located.”
“I've been a T-Mobile customer for 10 plus years, and I have been to many different T-Mobile stores for assistance, but this T-Movile store in West Bloomfield is phenomenal! More specifically, Corey is extremely helpful, accommodating and gave me such great service with a smile. I had some phone issues and had to purchase a new phone and I have been to the store at least three times in the last week for assistance. Corey helped me each time, and was so kind in the process. This kind of employee is why I will continue to be with TMobile from now on! Thank you Corey and TMobile for great service and being there when I needed you most. I am truly a satisfied customer, after all these years.”
“Thankfully they had the phone in stock that I wanted. I went to 4 stores before this location. Professionalism is important. The young lady was on her ear bud talking to someone while with me. She got everything I needed BUT her coworker went in the back and grabbed another case option which I loved and purchased. Then this same coworker told her to look up some deals for me which took almost 40 bucks off. Grateful to her. So yeah, tighten up. But I got what I wanted. Thank you.”
“If you need anything Xfinity, go here. The staff is helpful and worked extra to make sure I got the lowest possible price. Driving there and doing the work takes less time than trying to get thru the infuriating phone system.”
10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
Internet Service Providers
“Thank you for the great experience! Team was very nice and professional! They solved my xfinity mobile issue right away and went even beyond my expectations with additional and better solutions!”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“My brother and I have always received great customer service from this branch. We've had Xfinity for years now, and even though we moved a few more miles further in the last 2 years, we take our time to drive all the way here because of the great consistency of positive experience we receive everytime we visit for any issues and/or concerns regarding our internet and mobile services.
Today, Scott accommodated us and we're so grateful to have been assisted by someone so well-informed and upfront about what we need to know and what we have to do. It was overall a fun and informative interaction and definitely made our day.”
“The exit gate has been broken for months. The entry gate doesn't make sense if I can just drive through the exit gate into the parking lot. Other than that the datacenter is fine; it's affordable rack space.”
“Greg was exceptionally helpful, informative and kind. His positive attitude and customer-oriented professionalism is a valuable asset to this location. I would recommend him highly to anyone who might require phone assistance in any way.”
“Great customer service from the team ant
Auburn Hills, MI ~ Baldwin Rd! Huge shout outs to Tyler, Aaron, David, and Ana for providing me and my husband exceptional support! We appreciate the amazing services and recommendations you all provided to meet our needs!!”
“We went in to upgrade my daughter's phone. We walked out with two new phones, a new line of aervice and a lower monthly payment than we have been paying. I don't know how but the employee was able to find deals that I was not aware of. I was going to upgrade her phone through the app but I am glad I did not! The employees were professional and courteous and told me to always come to a store before upgrading. From now on I will heed their advice.”
Open 24 hours
1622 Perry St, Pontiac
Internet Service Providers
“Amazing experience with a excellent customer service my laptop and phone was fully operational within hours of me leaving them; 10 out of 10 and would definitely recommend…”
“Very helpful and courteous staff. Our last visit (9/23) was with Caitlyn, who was so helpful and patient with us. She was extremely knowledgeable about the current deals available and how to arrange our product and service orders to get the best value. She took extra time to check availability of devices at other nearby stores and presented several options for payment and financing. This is a busy corporate location so be sure to make an appointment online before you go or you are likely to have a long wait. By far our preferred location to deal with.”
“Black women stand up! Very helpful. Dude at the Southfield location acted like he couldn't remove a 100 dollar bill from when the technician came out and didn't fix the problem. She refunded me my credit without me even asking for it! Thank you! Good location. Highly recommend.”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“Lawrence is a rock star! The process to trade in devices was challenging. Lawrence made the final step a breeze. Thank you Lawerence as well as Tammy(on line for debugging the online order problem).”
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“I was surprised with the excellent service of this store. David M who assisted me was very helpful and kind! He managed to solve an administrative problem that others did not have the patience to do. Additionally, he helped me make efficient decisions about my services with xfinity. Thank you!”