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“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“The gentleman that helped me was named Nathaniel. He was very comfortable and very helpful. I think he did a very good job and made me feel very comfortable, and we got it done! I would come to him and Jackson again.”
“Wadi and Imran were really helpful and patient with me. I have been scammed out of my account by someone else and Wadi kept me calm and explained everything really well. And walked me through everything and went out of his way to help me call customer service since I am not so tech savvy.”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”
“I had a very good experience at the TMobile store in Southfield. The staff was friendly and ready to help. In particular, D'Angelo was the key to this experience. He was very knowledgeable, professional and pleasant. He answered all of my questions, going above and beyond to assist. And I also observed his exemplary patience with other customers that needed help who were not exactly tech-savy. What an asset he is to their team!”
“I tried setting up new phone services through the chat on the Verizon website but the robot/rep made it difficult and kept having system issues. I called the nearest store in Southfield and spoke to Mike (manager) and he was very polite. He told me to come and they’ll help me the rest of the way. The front of the building is under construction so it was kind of weird to go to the back. I met Mike and Tiara and they were AWESOME! They explained everything and I even added WiFi services for my home. Everything went smooth and they even stayed a little after closing to finishing setting me up. I would give 5 stars to Mike and Tiara but I only gave 4 due to the experience I’ve been having with the network since I switched from AT&T. I feel like I should of just stayed with AT&T because my phone worked everywhere and I never had so many dropped calls and internet lags. I only switched to Verizon because I heard they were the best but it seems they’re too popular with too many customers on their network for things to run smoothly. Hopefully things get better because I’m now stuck in this contract. To Mike and Tiara, you guys were great. The best customer service I’ve experienced in a long time. Thank you both. To Verizon, please do better.”
“Kaeleb assisted me with the selection & purchase of a new iphone. He is very knowledgeable & helpful with both the products & the mobile plans. The store is very clean & well appointed. If you're in need of someone to help sort through that sea of iphones, I recommend asking for Kaeleb!”
“Both times I was in the store all the representatives well very professional. Listened to my questions and concerns and got me what I needed. A very positive experience!”
10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
Internet Service Providers
“Much Credit and appreciation for Dominque Newsome, store manager for going above and beyond to help my wife and I.
She overheard a situation that needed to be corrected, and CORRECTED it!
She and her store 5 star! Thanks Dominque.”
“Matthew & Eric at the Bloomfield Hills, MI store were both super helpful, very professional, knowledgeable, and friendly! Awesome customer service helping me to navigate issues with my phone.”
“I’ve had some difficult experiences with Xfinity stores in the past, so I was pleasantly surprised by the outstanding service at this location after moving to the area. Despite how busy the store was and the fact that I was dealing with a phone emergency, every staff member was courteous, responsive, and efficient.
Ellis and Janai were especially helpful and went above and beyond to assist me, and the manager, Lena, was also very kind and professional. Overall, the team handled a high-pressure situation with great care and professionalism, and I truly appreciated their support.”
“We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.”
“I dragged my feet on getting a new phone but decided to go in today. Nick T was a phenomenal rep! I not only walked out with a new phone, he patiently explained all the new features and ensured all the accessories purchased were set up. I couldn’t be more appreciative.”
“Very helpful and courteous staff. Our last visit (9/23) was with Caitlyn, who was so helpful and patient with us. She was extremely knowledgeable about the current deals available and how to arrange our product and service orders to get the best value. She took extra time to check availability of devices at other nearby stores and presented several options for payment and financing. This is a busy corporate location so be sure to make an appointment online before you go or you are likely to have a long wait. By far our preferred location to deal with.”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“The service was great the the Latino manager with braids, it was great. I purchased the things that I need, and I was in and out in 10 minutes. He was training a new employee, a young that just started 3 days prior name Maria. If I'm not mistaken, and she is going to be a great access for your company. She's very polite. I'm not afraid to ask questions and very eager to help
Thank you so much. I've been a Verizon customer for almost 30 years. Because of the great service, I get, and I will continue being a Verizon. Customer, because you guys hire staff members like those. So thank you so much.And you deserve ten stars, not five”
“We had a great experience with Manny! All the reps in the store seemed great. I was dreading going in for account issues but it was a refreshingly smooth experience.”
“Excellent company, great customer service, and very easy to work with and get responses from. Would recommend anyone that isn't using them for service to give them a call.”
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“Amazing experience with a excellent customer service my laptop and phone was fully operational within hours of me leaving them; 10 out of 10 and would definitely recommend…”