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“If I could rate my experience today 0 stars I would. First of all I was told by phone and chat agents I should go in store and get my bill issues addressed because in store they are better equipped to help... Well thats a joke. I would have received better customer service at a McDonald's! Hell even the non-corperate store that screwed up my account offered more options. So word to the wise it doesn't matter if your considered a gold or platinum loyal customer whatever or that you make an appointment it all means nothing. So we made an appointment today for 11:30am we we're 15 mins early and checked in we didn't get waited on till 1:15pm so their appointment system is a joke... no point in it I would not recommend even bothering to do it. We were with a rep tops less than 12 mins to be told I'm sorry there's nothing we can do on our end would you like to use the billing kiosk uh no I'm not illiterate I can read my bill dude it's messed up we're being charged for charges since October of 2025 for a screw up that happened in that non-corperate store so no one in chat can fix the issue no one over the phone can guess I'm just supposed to stick it up my tail pipe 🤷♀ and keep handing over extra payments whenever ya'll feel like pulling from my bank account and overdrafting it for funsies at this point I'm sad to say I'm even a customer or ever signed up for xfinity mobile its been a total nightmare and all I wanted to do was add a tablet to our account for my daughters birthday last year but monthly I fight with customer service over the screw up in tears its not worth all this added stress if this whole thing could've been fixed I would have considered upgrading mine and my husbands phones soon but after all of this once the back balance is paid off I may just shut it all off
Update: I was personally contacted by a member of corporate and thankfully we got a resolution to my on going problem. I am happy with the end results and I am greatful someone finally deep dived into my account and actually heard me. Only reason I didn't do 5 stars is because I do feel it shouldn't have to reach this point to get actual help with an issue that's my end thought on the subject.”
“Wadi and Imran were really helpful and patient with me. I have been scammed out of my account by someone else and Wadi kept me calm and explained everything really well. And walked me through everything and went out of his way to help me call customer service since I am not so tech savvy.”
“Our company had been talking about switching phone companies. Ilya just happen to stop in to introduce himself and the services that he provided. Once we had met with him it helped with our decision to change. Ilya was great at listening to our needs and explaining the options that we had to choose from. The implementation of the new system was smooth and Ilya made sure to keep contact throughout the process to make sure everything went well. We would highly recommend Ilya and InNetwork Telecom for anyone looking for phone and or internet service. Thank you Ilya.”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“This is my go to T-Mobile store. I've had the most knowledgeable, efficient, and overall helpful staff take care of me and my family each time we go. I never write reviews, but the staff here deserves a 5 star rating. Will always come back here!”
“I had a very good experience at the TMobile store in Southfield. The staff was friendly and ready to help. In particular, D'Angelo was the key to this experience. He was very knowledgeable, professional and pleasant. He answered all of my questions, going above and beyond to assist. And I also observed his exemplary patience with other customers that needed help who were not exactly tech-savy. What an asset he is to their team!”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“I tried setting up new phone services through the chat on the Verizon website but the robot/rep made it difficult and kept having system issues. I called the nearest store in Southfield and spoke to Mike (manager) and he was very polite. He told me to come and they’ll help me the rest of the way. The front of the building is under construction so it was kind of weird to go to the back. I met Mike and Tiara and they were AWESOME! They explained everything and I even added WiFi services for my home. Everything went smooth and they even stayed a little after closing to finishing setting me up. I would give 5 stars to Mike and Tiara but I only gave 4 due to the experience I’ve been having with the network since I switched from AT&T. I feel like I should of just stayed with AT&T because my phone worked everywhere and I never had so many dropped calls and internet lags. I only switched to Verizon because I heard they were the best but it seems they’re too popular with too many customers on their network for things to run smoothly. Hopefully things get better because I’m now stuck in this contract. To Mike and Tiara, you guys were great. The best customer service I’ve experienced in a long time. Thank you both. To Verizon, please do better.”
“Both times I was in the store all the representatives well very professional. Listened to my questions and concerns and got me what I needed. A very positive experience!”
10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
Internet Service Providers
“Much Credit and appreciation for Dominque Newsome, store manager for going above and beyond to help my wife and I.
She overheard a situation that needed to be corrected, and CORRECTED it!
She and her store 5 star! Thanks Dominque.”
“The exit gate has been broken for months. The entry gate doesn't make sense if I can just drive through the exit gate into the parking lot. Other than that the datacenter is fine; it's affordable rack space.”
“I am 10000% satisfied with the service and professionalism thar I received from the entire staff. Everyone was helpful, polite and kind. I truly thank Tim Speight for everything, such an awesome expert. This is the only location I will be doing business with, AWESOME STAFF”
“Great service all around! We purchased 4 phones from Savio, and he was nothing but helpful, accommodating, and even stayed late to help us through the set up process of our new phones. We will definitely be back!”
“I work with Bullseye as an agent selling their services. My focus has been on POTS and VoIP services. They have so far been a top notch company to work with. For me the sign of a good company is how they react to unforeseen issues or any problems that may arise. Well my experience with Bullseye shows that they will take the problem head on to do the right by the customer. It is always a pleasure working with the Bullseye Team.”
Open 24 hours
1622 Perry St, Pontiac
Internet Service Providers
“Amazing experience with a excellent customer service my laptop and phone was fully operational within hours of me leaving them; 10 out of 10 and would definitely recommend…”
“I’ve had some difficult experiences with Xfinity stores in the past, so I was pleasantly surprised by the outstanding service at this location after moving to the area. Despite how busy the store was and the fact that I was dealing with a phone emergency, every staff member was courteous, responsive, and efficient.
Ellis and Janai were especially helpful and went above and beyond to assist me, and the manager, Lena, was also very kind and professional. Overall, the team handled a high-pressure situation with great care and professionalism, and I truly appreciated their support.”
“We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.”
“Very helpful and courteous staff. Our last visit (9/23) was with Caitlyn, who was so helpful and patient with us. She was extremely knowledgeable about the current deals available and how to arrange our product and service orders to get the best value. She took extra time to check availability of devices at other nearby stores and presented several options for payment and financing. This is a busy corporate location so be sure to make an appointment online before you go or you are likely to have a long wait. By far our preferred location to deal with.”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“The staff was super helpful and friendly. He fixed my phone super fast and I didn't have any wait time. Thanks Joe you were so helpful and I really appreciate your help 😊”
“The service was great the the Latino manager with braids, it was great. I purchased the things that I need, and I was in and out in 10 minutes. He was training a new employee, a young that just started 3 days prior name Maria. If I'm not mistaken, and she is going to be a great access for your company. She's very polite. I'm not afraid to ask questions and very eager to help
Thank you so much. I've been a Verizon customer for almost 30 years. Because of the great service, I get, and I will continue being a Verizon. Customer, because you guys hire staff members like those. So thank you so much.And you deserve ten stars, not five”
“We have been Comcast/Xfinity customers for 26 years now for both our internet and cable services, and we are currently Diamond members in their rewards program.
The Pros:
Unbelievable Reliability: In over two and a half decades, our service has been virtually uninterrupted. I could count the number of times on one hand. Outages have been incredibly rare and resolved quickly. For pure connection reliability, they are tough to beat.
Great Rewards: Being a Diamond member actually comes with some fantastic perks, including free movie rentals, local rewards, and early access to features.
The Cons / Area for Improvement:
Recent increase in connectivity lapses that didn’t exist previously. We rely on the connectivity for work.
Pricing Loyalty: Like many long-term customers, my only real critique is the pricing. It feels like new customers often get the best promotional rates, while loyal, 26-year customers have to consistently call in to keep bills from skyrocketing.
Overall, if you want internet and cable that you can absolutely depend on day in and day out, Comcast delivers. We just wish the loyalty rewards included a permanent break on the monthly bill!”
“The guys in the shop are really helpful and always looking out to make sure we have all the information possible in an easy and explainable way.
Granted, you understand managing phone plans.
Great job boys!”
“Great staff and facility. Jeff took good care of me. He answered all of my questions and was very knowledgeable about the phone I wanted to upgrade to. Helpful and friendly staff members as well. This is my second phone I got from this location and both experiences have been great. Thank you very much to the Verizon staff in Rochester Hills!”
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“Matthew & Eric at the Bloomfield Hills, MI store were both super helpful, very professional, knowledgeable, and friendly! Awesome customer service helping me to navigate issues with my phone.”