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“If I could rate my experience today 0 stars I would. First of all I was told by phone and chat agents I should go in store and get my bill issues addressed because in store they are better equipped to help... Well thats a joke. I would have received better customer service at a McDonald's! Hell even the non-corperate store that screwed up my account offered more options. So word to the wise it doesn't matter if your considered a gold or platinum loyal customer whatever or that you make an appointment it all means nothing. So we made an appointment today for 11:30am we we're 15 mins early and checked in we didn't get waited on till 1:15pm so their appointment system is a joke... no point in it I would not recommend even bothering to do it. We were with a rep tops less than 12 mins to be told I'm sorry there's nothing we can do on our end would you like to use the billing kiosk uh no I'm not illiterate I can read my bill dude it's messed up we're being charged for charges since October of 2025 for a screw up that happened in that non-corperate store so no one in chat can fix the issue no one over the phone can guess I'm just supposed to stick it up my tail pipe 🤷♀ and keep handing over extra payments whenever ya'll feel like pulling from my bank account and overdrafting it for funsies at this point I'm sad to say I'm even a customer or ever signed up for xfinity mobile its been a total nightmare and all I wanted to do was add a tablet to our account for my daughters birthday last year but monthly I fight with customer service over the screw up in tears its not worth all this added stress if this whole thing could've been fixed I would have considered upgrading mine and my husbands phones soon but after all of this once the back balance is paid off I may just shut it all off
Update: I was personally contacted by a member of corporate and thankfully we got a resolution to my on going problem. I am happy with the end results and I am greatful someone finally deep dived into my account and actually heard me. Only reason I didn't do 5 stars is because I do feel it shouldn't have to reach this point to get actual help with an issue that's my end thought on the subject.”
“These new devices, IPad, And IPhone 17 E have truly changed my life. Very grateful to the staff and support at the Waterford Store on Highland Road. Special attention to the Store manager Imran.”
“Our company had been talking about switching phone companies. Ilya just happen to stop in to introduce himself and the services that he provided. Once we had met with him it helped with our decision to change. Ilya was great at listening to our needs and explaining the options that we had to choose from. The implementation of the new system was smooth and Ilya made sure to keep contact throughout the process to make sure everything went well. We would highly recommend Ilya and InNetwork Telecom for anyone looking for phone and or internet service. Thank you Ilya.”
“The T-Mobile Retailer shop on Woodward in Brekley gave me the run around. However, the T-Mobile in Southfield off of Southfield Rd., did an excellent 👏 job
This rating is fir the Southfield location and the gentleman who helping.”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
Internet Service Providers
“Re’Ko was extremely thorough & helped me double check I was good to transfer from another carrier. The deals almost seemed too good. I felt like I was being bamboozled, then he spent over an hour with me, walking me through every single number, option & quote. Why it costs this, what I’ll pay next month and so on. Set me up with a new phone, internet deal & contact if I need to troubleshoot. It was really nice to be so well taken care of, he made my day by being so authentic & knowledgeable!”
“I am 10000% satisfied with the service and professionalism thar I received from the entire staff. Everyone was helpful, polite and kind. I truly thank Tim Speight for everything, such an awesome expert. This is the only location I will be doing business with, AWESOME STAFF”
“The exit gate has been broken for months. The entry gate doesn't make sense if I can just drive through the exit gate into the parking lot. Other than that the datacenter is fine; it's affordable rack space.”
“Had an emergency, Sean was extremely helpful in helping me upgrade efficiently and while helping me get the best deal. Entire team was lovely and manager was extremely involved in everyone’s experience, 10/10 would recommend!”
“Great service all around! We purchased 4 phones from Savio, and he was nothing but helpful, accommodating, and even stayed late to help us through the set up process of our new phones. We will definitely be back!”
“I work with Bullseye as an agent selling their services. My focus has been on POTS and VoIP services. They have so far been a top notch company to work with. For me the sign of a good company is how they react to unforeseen issues or any problems that may arise. Well my experience with Bullseye shows that they will take the problem head on to do the right by the customer. It is always a pleasure working with the Bullseye Team.”
“I had such a great experience. Marvin was so knowledgeable, professional, patient and kind. He made sure I got what i would need. I did not feel rushed and understood all my options. Saf was also helpful. I always enjoy doing business at this Corporate location. Thank you!!!!”
Open 24 hours
1622 Perry St, Pontiac
Internet Service Providers
“Amazing experience with a excellent customer service my laptop and phone was fully operational within hours of me leaving them; 10 out of 10 and would definitely recommend…”
“Just left the Xfinity store on Maple Rd. Billy’s customer service was excellent! He shared all of options with patience. He’s was very helpful and knowledgeable with transferring over my phone”
“Very helpful and courteous staff. Our last visit (9/23) was with Caitlyn, who was so helpful and patient with us. She was extremely knowledgeable about the current deals available and how to arrange our product and service orders to get the best value. She took extra time to check availability of devices at other nearby stores and presented several options for payment and financing. This is a busy corporate location so be sure to make an appointment online before you go or you are likely to have a long wait. By far our preferred location to deal with.”
“The staff was super helpful and friendly. He fixed my phone super fast and I didn't have any wait time. Thanks Joe you were so helpful and I really appreciate your help 😊”
“The service was great the the Latino manager with braids, it was great. I purchased the things that I need, and I was in and out in 10 minutes. He was training a new employee, a young that just started 3 days prior name Maria. If I'm not mistaken, and she is going to be a great access for your company. She's very polite. I'm not afraid to ask questions and very eager to help
Thank you so much. I've been a Verizon customer for almost 30 years. Because of the great service, I get, and I will continue being a Verizon. Customer, because you guys hire staff members like those. So thank you so much.And you deserve ten stars, not five”
“We have been Comcast/Xfinity customers for 26 years now for both our internet and cable services, and we are currently Diamond members in their rewards program.
The Pros:
Unbelievable Reliability: In over two and a half decades, our service has been virtually uninterrupted. I could count the number of times on one hand. Outages have been incredibly rare and resolved quickly. For pure connection reliability, they are tough to beat.
Great Rewards: Being a Diamond member actually comes with some fantastic perks, including free movie rentals, local rewards, and early access to features.
The Cons / Area for Improvement:
Recent increase in connectivity lapses that didn’t exist previously. We rely on the connectivity for work.
Pricing Loyalty: Like many long-term customers, my only real critique is the pricing. It feels like new customers often get the best promotional rates, while loyal, 26-year customers have to consistently call in to keep bills from skyrocketing.
Overall, if you want internet and cable that you can absolutely depend on day in and day out, Comcast delivers. We just wish the loyalty rewards included a permanent break on the monthly bill!”
“The guys in the shop are really helpful and always looking out to make sure we have all the information possible in an easy and explainable way.
Granted, you understand managing phone plans.
Great job boys!”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“Great staff and facility. Jeff took good care of me. He answered all of my questions and was very knowledgeable about the phone I wanted to upgrade to. Helpful and friendly staff members as well. This is my second phone I got from this location and both experiences have been great. Thank you very much to the Verizon staff in Rochester Hills!”
Open 24 hours
21700 Melrose Ave, Southfield
Internet Service Providers
“Nexcess Support has been terrific. They are helpful and professional over the phone. We are using Nexcess to host over 11 sites and we've been with them over 5 years. Great Company.”
“The representative who use to be a manager but now works in business department is phenomenal. I previously worked with an unprofessional business manager name India at the Southfield location. She made the experience horrible and wasted my valued time. But Kevin ended up reaching back out to me , he handled everything quickly and professional. I’m very appreciative of his help and dedication to provide splendid customer service. He didn’t require recognition, but I want to say thank you and job well done. My business services are now established because of Kevin’s hard work.i will send him more potential customers as well .”
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“My mom and I got new phones last week. Eric was our salesman.
He was very polite, knowledgeable, and patient with us. We would definitely recommend him to anyone who is looking for a new phone.”