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“From walking in to walking out 2 hours later getting help setting or phones up.
CJ one of the managers and Joshua made our entire experience fantastic. So happy to have left that A company to come back to TMobile!
Excellent staff... Entire crew. Easiest most helpful experience.”
“Had such a positive experience here with Chelsea. She was more than happy to help me, was very knowledgeable/helpful, and had a positive attitude. Made the process much easier than it was going to be at a different store. Thanks Chelsea!”
“We were with another carrier for years and honestly thought switching would be a headache, but Filiberto made the entire process smooth and stress-free. He took a look at what we were paying and immediately showed us how much cheaper it would be to switch over and set up a family plan with AT&T. The savings were way more than we expected.
Filiberto handled everything—transferring our numbers, checking our phones, setting up the new plan, and making sure we didn’t lose anything during the switch. He explained every step and made sure we understood exactly what we were getting.
Not only did we end up with better coverage, but our monthly bill dropped a ton. If you’re thinking about switching carriers, go see Filiberto. He made it worth it.”
“Went in for a new phone, the ladies were very kind and got me set up right away. Lisette went above and beyond to make sure everything was smoothly transferred and ready. She’s originally from a Grand Rapids store, give this girl a raise!!”
“The Swap Meet is possibly the best vintage video game store I've ever been to (and I've been to several). Every shelf and case was packed with games, systems, and collectibles spanning every generation. They've got games for basically everything, even the obscure stuff, and all the prices I saw seemed reasonable. The owner Jay is fantastic, super friendly and helpful. He understands the hobby extremely well and I had a great time chatting with him. If you're a retro gaming enthusiast, The Swap Meet is the real deal and it's not gonna let you down. I'll definitely be coming back next time I'm in Lansing. It's 6/5 stars from me!(Pictured below is Wario Land II, purchased from The Swap Meet)”
“Just went and upgraded my 2002 phone to a iPhone 16 pro! Evangelina was the one who gave me this amazing deal! Go to her for all your upgrades and devices needs!”
“I will start by saying I DREAD getting a new phone. However, Thomas at the Frandor location is by far the best and will have my continued business! I had a difficult situation with changing services and a malfunctioning phone. Not only did Thomas get me started in the process, but he was able to multi-task through many other customers. During this time, he checked in with customers, communicated well, welcomed everyone who came in the door and had a positive, uplifting attitude! He also listened to my concerns, and exactly what I wanted and needed and then delivered. My wife and I left the store much happier than when we got there! Thank you Thomas!!”
“LaQuisha (I'm unsure how to spell her name) was soooooooooo Amazing and Helpful. I've been a lifer with Boost and she made the switching over so smooth.”
“Very professional staffs. They fixed my AirPods Max for free since they made a mistake while changing the battery. I bought most of items from here for school. I highly recommend this store!”
“I've never experienced anything less than PROFESSIONALISM from every employee in this store. This is a big deal to me because I have a form of autism that can make it hard to act in ways that society deems NORMAL. Today the symptoms of my aspergers syndrome flared up in the store but the employees here were very understanding and patient and compassionate. Today I was helped out by Serena. Very nice and patient young lady. Definitely looking forward to doing more business in this store. Walked in with an s23 ultra. Walked out with an s24 ultra”
“It's not like the ghetto one downtown Lansing. This branch is a lot cleaner and the shelves are stocked in their display cases and counters. I feel safer at this one, not like the one downtown where are all the homeless people are coming at you like zombies. I like this branch because it's close to my house.”
11AM - 7PM
2402 E Michigan Ave, Lansing
Mobile Phones
“Dexter and Dolores were the most amazing customer service people have ever ran into I'm going to keep the service for a long time also I'm going to bring other family members and the people that I can and I'm going to promote this all over social media all because of Dexter and dolores's amazing personalities and customer service”
“I bought ear buds there. Fantastic things. Until they don't work. Had to mowe,no music,ugh. Went to the best Verizon store ever.
ROSCOE helped me. My fault not the ear buds.
There is a volume control there,what a lipstick I am. But he showed me,my mistake,very gentlemanly, thanks Roscoe and the guys there.”
10AM - 8PM
2409 Ontario Dr, St Johns
Mobile Phones
“Went into the store today to switch from At&t. We've been having billing and service issues with our current provider. Alex and Garrett helped us go through the different plans for home internet and wireless cell service. Both were very professional and extremely helpful. We spent 4hours going over devices, service and options. They were eager to help with questions and provide us with options that fit our budget. My wife and I were able to upgrade to new phones, home internet, watch and tablet for comparable price to our current provider. Currently we only have 2 cell phones and internet which has been less than reliable and costs as much as what we will be paying for 4 devices through T mobile. We couldn't be happier with how well we were treated. Both Alex and Garrett were patient and extremely helpful! Thank you!”
“Thanks again, this store is awesome! So frustrating dealing with the t mobile call in support, and the gentleman at this store had me fixed up in under 10 minutes. Guess who's not calling t mobile anymore. This guy...”
“I wanted to thank metrobytmobile for fixing the issues I was having with my service. I had a confusing situation that took some time to figure out but it is at a very horrible time of my life where my beloved family dog is dying of cancer. I am going through a job loss due to sexual harassment and needing important phonecalls. They came through with understanding and actually took the time to help me. Thank u metro u went above and beyond for us.”
“Mike, the owner and operator is amazing!
Probably the best small business owner I know.
Always goes above and beyond for his customers.
Been a customer of his for about 10 years. Never let's me down. I stop in just to sat hi from time to time.
Highly recommend!”
“I visited this store and was helped by Tre. He was super friendly and got me in and out quick! I would definitely recommend this store over some of the other T-Mobile stores.”
“This location has great staff. Only one person on duty but I observed Lisa making a couple feel good about their purchase i saw her sit with them and assist with their phones gave them along with me above and beyond great service all near closing time”
“I LOVE THIS METRO I walk in and am greeted with big smiles and friendly welcomes. My expectations are always met and I will never go to another metro again. Lindsay is phenomenal and always takes the time to listen and help with whatever your needs may be. I only seen mike one time and he was great to! Love this spot!”
“Itzy you are awesome ??Thanks for helping me so quickly and easily ?I've had many problems with boost stores in this city. Boost has many bad policies. I think that Boost is still the best overall for an Android phone in Michigan or west Virginia .I hope you become a manager someday soon Itzy and teach others to be proper customer service agents.5 outta 5 stars for u sweetie⭐⭐⭐⭐⭐New card install and instructions on how to switch storage from phone memory to cardWell done ✅”
10AM - 8PM
2713 Preyde Blvd, Lansing
Mobile Phones
“Booked an appointment online here after another location failed to provide professional assistance. I've started to dread coming into Verizon and do it as little as possible, but Charles helped me add a new line and found all the ways to help make my account most efficient and cost-effective. I was so grateful for my incredible experience at this location.”
“I was having problems with my phone. Took it to the okemos Verizon store. That's where I met Dexter. He took care of everything. Thank you Dexter for the great service!!”
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“We arrived at 10 am as the store was opening. Christian couldn’t have been any nicer. We had to get 2 new phones and an Apple Watch. He was extremely helpful and patient with us. Not sure what was going on with Colton but Christian was awesome. We will be back!”