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“These guys were punctual and friendly when delivering my mattress from Sam's club. They communicated with me from the time of purchase to when it was delivered.”
“I had one of the best experiences at a UPS Store! I was helped by a young lady named Lily. She was knowledgable, polite, and super helpful. She helped me designed my new business card! I am super happy!”
“I would say my only problem with this store is the location/parking. Probably not the best place for a UPS store. It is always super busy and almost can never find a parking spot. Other than that, the store and staff it’s self are great!”
“This is the best place for printing services. Kathryn is especially helpful, professional, and the reason I exclusively use this location for all of my business printing! Timely, quality printing services with professionals who always help!”
“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!”
“Great place to get Christmas and graduation cards at a very reasonable price and next day! Usually has a coupon code for those holidays and events. Great quality with both services recently very happy!”
“I absolutely LOVE coming here. Everyone that works here is so so kind, nice and caring!!! I ship all my packages here and most of the time they have my label printed (I email it to them) out for me when I arrive. They all know who I am, they always say hi and they’re always so helpful. I cannot say enough good about this location!!! If I could give more than 5 stars I would!!!!”
Open 24 hours
3500 Patterson Ave SE, Kentwood
Shipping Centers
“I have been coming here for over the past decade. Getting loaded or unloaded is hit or miss depending on the time of day, the people working & if you are arriving around a shift (tour) change. They really need to stagger their employees schedule better around shift changes. I have been forced to wait over an hour for a forklift during those times, and heaven forbid you even think about using a manuel pallet jack to unload anything. I've had a forklift on more than one occasion yell at me for trying to unload my own trailer, for them to drive off, not doing anything, & then have another forklift driver show up an hour later to unload. I might get paid by the hour, but I do have better things to do with my time, especially when it is the last stop of my day.”
“Five Stars - Six Thumbs Up - One Tiny Observation
I visited twice within two days, and both experiences left me impressed.
The customer service was exceptional—fast, friendly, and efficient, even in a busy environment. What stood out most was the teamwork. Employees genuinely seemed to support one another, stepping in where needed and working together to create a smooth, positive customer experience. That kind of teamwork is refreshing to see and deserves recognition.
One small observation from my second visit: professional appearance is part of the customer experience. While everyone was kind, helpful, and respectful, attire that repeatedly exposed the midriff felt a bit more weekend social scene than professional workplace. This is offered as constructive feedback, not criticism of any individual. A more consistent dress standard would better reflect the professionalism the team otherwise demonstrated.
Overall, a great experience. Excellent service, excellent teamwork, and a staff that clearly cares about its customers.
Five stars, six thumbs up, and my sincere thanks to a team that works well together and makes customers feel welcome. Thank you! Until next visit! ⭐⭐⭐⭐⭐??????
Thank you for your rsponce. Hmmm…an endorcement of a midriff dominant dress code? Fantastic customer service? All of the above? Professionalism in a box of packaging expertise, boxed up and taped down, secured for shipping. Thank you!”
“This is a Terrific Store!! The management knows all aspects of their shipping vendor practices and is helpful & efficient. Been a customer for over a decade… wouldn’t go anywhere else?”
“Excellent customer service at the store and especially at the print center. They stand behind their work and if something needs fixing, they take care of it right away without any hassle. Very impressed with their products and services and the people who work there!”
“Huge thanks to Kim and the whole crew at DHL Grand Rapids! Everyone there was super friendly, fast, and helpful. They made my whole international shipping process easy and stress-free. You can tell they really care about their customers, this is definitely my go-to spot for shipping from now on! (Pretty sure this is the first review I’ve ever posted… they are that good!)”
“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”
“Gretchen and Noble are ANGELS!! They helped us through a large emergency print job and got it done for us in record time. Truly the best customer service experience ever!”
“Really enjoy working with worldwide. They’re fast, responsive, and reliable. Makes my day to day responsibilities a lot easier to manage from a shipping and delivery perspective.”
“Staff is always friendly here. I use the printing services most where it's easy to upload things online and then get printed here to pick up. Turn around is fast and great quality.”
8AM - 6:30PM
6026 Kalamazoo Ave SE, Kentwood
Shipping Centers
“Even though it’s almost always busy when I walk into the UPS the employees always have a great attitude and are efficient with moving customers along. They smile and do their best efforts to help customers if anything is wrong. I’ve even called before and the over the phone service is very similar. Although I don’t enjoy dropping off packages, I enjoy the employees attitude and customer service. Today I had Christina and she was very polite, fast and efficient.
If I had a reason why I only rated 4 stars instead of 5 I would say hire more people so things move faster !”
“Devon is single handedly the reason I keep returning to this store. He has repeated assisted me with a variety of transactions and has never been anything but polite and incredibly knowledgeable. I hope that he is valued and recognized by this store for all of his efforts.”
“When I was walking up to return my package I had my 2 year old in 1 hand and package in the other and the employee (Ricky) said he seen me walking up and went out of his way to open the door for me even before I made it to the door it was very much appreciated that he went out of his way from behind the desk to be kind and open the door definitely best customer service I've had in a very long time!! Thanks again Ricky!!!”
“Our driver of a 550 pound crate went out of his way to deliver. Our Lakehouse is down a small snow covered gravel road, I have to admit I wasn’t sure if he could make. But he took his time to get at least to our driveway, than helped push the crate close to our garage safely out of the driveway..very impressive.”
“I was prepared to stand in line for the lunch rush at this location. But I had the place to myself. All my questions and concerns were kindly answered (even when I went back to double-check).”
“Couldn't help with tracking my FedEx Ground tracking problem. "Our computers aren't interconnected, and can't help with Ground shipment tracking. "”
“It is outstanding, friendly helpful staff, super fast. But don't go. Because if it becomes popular a line may form one day, and I can't have that ? shout-out T,S,B you rock.”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
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“I like this location, the staff are friendly, and the manager took time to help me with
some difficult transactions. A+
There are tacos and boba next door as well.”