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“These guys were punctual and friendly when delivering my mattress from Sam's club. They communicated with me from the time of purchase to when it was delivered.”
“I had one of the best experiences at a UPS Store! I was helped by a young lady named Lily. She was knowledgable, polite, and super helpful. She helped me designed my new business card! I am super happy!”
“I would say my only problem with this store is the location/parking. Probably not the best place for a UPS store. It is always super busy and almost can never find a parking spot. Other than that, the store and staff it’s self are great!”
“The best place to ship things,,
I use this location as a drop off for returning items...
Best customer service experience so for
Always recommend”
“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“This is the best place for printing services. Kathryn is especially helpful, professional, and the reason I exclusively use this location for all of my business printing! Timely, quality printing services with professionals who always help!”
“Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!”
“Claudia helped me with graduation announcements for my granddaughter. She was friendly and very professional. I certainly appreciated her help and expertise. Thank you”
10AM - 6PM
5028 Kraft Ave SE, Grand Rapids
Shipping Centers
“Jim was a great help. He gave us a great price, helped box the items, and guided us through the shipping process very efficiently. He was very kind and made the entire experience smooth and easy.”
8AM - 4:30PM
5510 33rd St SE, Grand Rapids
Shipping Centers
“Amazing customer service by Jamie. They not only assisted us over the phone, but was amazing in store. P.s. they validate the parking up to 30 minutes. I will recommend to everyone in need of printing or postal needs.”
“I absolutely LOVE coming here. Everyone that works here is so so kind, nice and caring!!! I ship all my packages here and most of the time they have my label printed (I email it to them) out for me when I arrive. They all know who I am, they always say hi and they’re always so helpful. I cannot say enough good about this location!!! If I could give more than 5 stars I would!!!!”
Open 24 hours
3500 Patterson Ave SE, Kentwood
Shipping Centers
“I have been coming here for over the past decade. Getting loaded or unloaded is hit or miss depending on the time of day, the people working & if you are arriving around a shift (tour) change. They really need to stagger their employees schedule better around shift changes. I have been forced to wait over an hour for a forklift during those times, and heaven forbid you even think about using a manuel pallet jack to unload anything. I've had a forklift on more than one occasion yell at me for trying to unload my own trailer, for them to drive off, not doing anything, & then have another forklift driver show up an hour later to unload. I might get paid by the hour, but I do have better things to do with my time, especially when it is the last stop of my day.”
“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”
“Five Stars - Six Thumbs Up - One Tiny Observation
I visited twice within two days, and both experiences left me impressed.
The customer service was exceptional—fast, friendly, and efficient, even in a busy environment. What stood out most was the teamwork. Employees genuinely seemed to support one another, stepping in where needed and working together to create a smooth, positive customer experience. That kind of teamwork is refreshing to see and deserves recognition.
One small observation from my second visit: professional appearance is part of the customer experience. While everyone was kind, helpful, and respectful, attire that repeatedly exposed the midriff felt a bit more weekend social scene than professional workplace. This is offered as constructive feedback, not criticism of any individual. A more consistent dress standard would better reflect the professionalism the team otherwise demonstrated.
Overall, a great experience. Excellent service, excellent teamwork, and a staff that clearly cares about its customers.
Five stars, six thumbs up, and my sincere thanks to a team that works well together and makes customers feel welcome. Thank you! Until next visit! ⭐⭐⭐⭐⭐??????
Thank you for your rsponce. Hmmm…an endorcement of a midriff dominant dress code? Fantastic customer service? All of the above? Professionalism in a box of packaging expertise, boxed up and taped down, secured for shipping. Thank you!”
“Excellent customer service at the store and especially at the print center. They stand behind their work and if something needs fixing, they take care of it right away without any hassle. Very impressed with their products and services and the people who work there!”
“I had some trouble making sure my custom print cards were gonna turn out correctly because the website was acting funky and Gretchen was so kind and assisted me promptly. She even made the effort to call me after I submitted my order to let me know they did turn out correctly and I can now enjoy my weekend at ease!”
“Claudia is the GOAT!! I'm an artist and I always have these little quirky last minute projects and I need copies and double-sided things done and she always takes the time to make sure it's right and puts up with all my last minute projects. That store is a great store overall, and Dave is such a nice manager, but Claudia is why I keep going back!”
“Even though it’s almost always busy when I walk into the UPS the employees always have a great attitude and are efficient with moving customers along. They smile and do their best efforts to help customers if anything is wrong. I’ve even called before and the over the phone service is very similar. Although I don’t enjoy dropping off packages, I enjoy the employees attitude and customer service. Today I had Christina and she was very polite, fast and efficient.
If I had a reason why I only rated 4 stars instead of 5 I would say hire more people so things move faster !”
“When I was walking up to return my package I had my 2 year old in 1 hand and package in the other and the employee (Ricky) said he seen me walking up and went out of his way to open the door for me even before I made it to the door it was very much appreciated that he went out of his way from behind the desk to be kind and open the door definitely best customer service I've had in a very long time!! Thanks again Ricky!!!”
“Came in to get some last minute printing done for my daughter’s wedding after being turned away from other places. Martin was super helpful! Thank you Martin!!!”
“The only issue, witch was extremely minor, was i had to call them to make an appointment, not even knowing 100% sure my item was there and ready to be delivered. Otherwise, perfect, friendly, helpful. Would definitely recommend and use them again if needed.”
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“I have been there a number of times and appreciate their service, I feel they are pretty reasonable for the service they provide, there is a very rude guy working there, but most employees are very courteous and helpful. I recommend if you need something packed and shipped.”