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“I worked with personal banker Jordan Perrin to add a person to a bank account. The matter was complicated because the person lived out-of-state. But Jordan managed to accelerate the process and resolve the barriers for me. Paperwork and approvals that can take a few days were completed in about an hour. Her helpful attitude, knowledge and determination to get it done was great. My experience with Jordan is one of the reasons that I bank with Mercantile.”
“It is really nice to use a bank where the staff knows the customers and is able to provide really personalized service. You can call them and a person you know answers the phone and helps you - just like the good old days of banking!”
“The mix of shops here has changed a lot over the last 50 years. Rite-Aid is the one constant. It's smaller than any other Rite-Aid in the area, so its selection is limited, but we can usually find what we need, and it's location is convenient.”
“The people that work here are VERY nice. Not sure why there’s 1 stars but my experience is impeccable. You might have to wait but maybe some of you should learn patience.”
“We have always received great service from this branch. Super customer service from tellers, auto loan officers, and management.
Ashley Horton has been especially helpful!”
8AM - 4:30PM
3515 West Road, East Lansing
Banks
“Ian and Melissa are wonderful, I had a banking issue at another branch and they both went above and beyond to resolve it. If it wasn’t for them two this review would’ve been written differently. I appreciate you both and I hope the higher up sees this and gives you both a well deserved promotion. 5 stars.”
“Great service! Massive shout out to Bree (spelling? Sorry) and Hannah who helped me sort out important documents to verify some bank transactions. They remembered my specific issue and checked on it unprompted every time I came in for other things during the following months”
“I am very pleased with the service and professionalism of Caedmon. He helped me create my account and my cousins as well. I highly recommend him for anyone willing to open an account. Very great customer service.”
“Got a cashier's check from here for a car purchase, and recently opened the account with PNC as well. Alex was very helpful and kind to us, and even stayed a little later to help us finish up everything we needed. Very clean location, friendly and helpful staff as a whole.”
8:30AM - 5PM
1111 East Michigan AveSuite 205, East Lansing
Banks
“I have been a patron of this branch office for 2 years and have had a great experience each time I go. I have received good advice and the advisor has been very conciliatory in his practice with me.
I have been an account holder with Charles Schwab since 2011, largely in California at this point, but the service I have received in Michigan has been slightly better than that which I received in California.
Keep up the good work!”
“During my visit today, I was assisted by V- they were SO incredibly friendly and helpful! So much so, that before I even left the building I felt I just haaaaaad to hop on Google and leave a review. Thank you V for the excellent customer service and for brightening up my day!”
“Had a great experience here. Teagan was super polite and friendly, and she assisted me with all my queries. It was my first time depositing cash in an ATM, and she helped me with that too. Overall I was super happy with the experience. Thanks to Teagan Grady once again for making my experience so great!”
“I am seeing a lot of reviews attacking MSUFCU for the new Abbot and Albert branch. My response is this: don't go to that one. It was very clearly designed for easy access to the students on campus, which is the primary function of this bank anyways. None of the on campus locations are particularly easy to get to by car, but they aren't designed to be. The branch at the student union has parking out front, should you need it, and the one further down grand river (near where cottage inn pizza is) lots of options for parking. If you absolutely can't spare the extra 5 minutes to walk to the bank, the branch located on mount hope and farm lane is only a few miles from where these other branches are located.I have been with MSUFCU for 2-3 years and have had only good experiences. Great rates on credit cards and personal loans, great yield on the savings builder account, and great staff at every location I have visited. I plan to keep all of my banking (including my eventual mortgage) through this institution. Thanks for everything!”
“The staff is great, and MSUFCU has always been good to our family. Member for about 18 years. Easy to work with and helpful. Had loans and car loans and checking and savings accounts. My kid has one there. Can't say enough positive things.
The new era in banking is different. Yes, there are now kiosk and check in tablets. Once you learn how to sign in its easy. And I've never waited longer than a few minutes as most would standing in a line at a financial institute. Be safe friends.”
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“I recently had the pleasure of working with Jarae and the team at FNBA on an extremely challenging loan file for one of my clients. The family had been through unimaginable hardship, and finding a way to get them into a home that better suited their needs was deeply important to all of us.
From day one, Jarae approached the situation with compassion, professionalism, and a true commitment to making it work. The file was not easy—there were complex financial hurdles and countless moving parts—but he and his team never gave up. They worked tirelessly behind the scenes, guided us through every challenge, and kept communication strong the entire way.
In the end, we closed the loan and helped this family achieve the stability and comfort they needed. FNBA not only made me look like a rockstar to my clients, but more importantly, they changed a family’s life.
Huge thank you to Jarae and the FNBA team for your dedication, expertise, and heart. I’m grateful to have partners like you in this business!”