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“This was my first experience and the gentlemen at the counter who is also the owner was super nice and helpful, he even gave my son who is 5 a free disc in his size when I bought 2 of my first discs. By far the best customer service and made a lifetime customer! We be back when needing more disc for sure!
Update: since my first review I have now bought I believe somewhere around 20 disc, a discraft backpack bag, my wife has gotten into it and got 5 disc and our son has 1 disc all from disc baron and even chatted with the owner about my progression, he's super awesome and excited to talk about the sport! I am loyal to this shop for life at this point from all the pointers hes given me and when I asked about my bag he said in fully set not even trying to sell me any thing. Definitely will be stopping in to just chat with him each week still and talk about progress made! He's the best!”
“I’ve purchased 5 balls from Mike Marks Pro Shop now. Every time I visit I leave more knowledgeable than when I walked in. Always a positive experience. Couldn’t ask for better service.”
“I’m going to be honest! If you leave them anything other than 5 stars you are the problem I assure you!! Most helpful staff in West Michigan by far!!! Been to allof them many times. Prices are as cheap as anyone, and much cheaper than disc baron! Biggest rip off in the state! Sweet spot is decent as well but not Great Lakes level!”
“Love Tennis Connection! The owner, Brian, is so friendly and helpful and really knows tennis gear. There really is something about purchasing from a small business instead of just buying online. It makes all the difference!”
“Walked in with the intent of just peeking around and possibly picking up a few single Pokemon cards. Drew one of the employees there absolutely blew me away with kindness and answered all of my questions. Earned a customer for life. Great spot!”
“I’ve been looking yo get into fly fishing for quite some time and I had stopped by the shop just to check it out while in town and headed to another event. A few weeks later, my wife and I decided we’re gonna get some gear and start fishing. We stopped in and Rich got us set up and helped us out, but he wasn’t able to set my reel up with line due to his injury, so i had to come back in to get that done. Luckily, I was planning on making a trip back out that way soon anyhow. When I got there, the shop was closed and I was able to reach out to Scott l, who I chatted with the first visit, and he was kind enough to show up on his day off and set my reel up for me!
Great group of individuals. Very experienced folks who obviously enjoy fly fishing. Glad I stopped in randomly one weekend and was able to come back for their recommendations. Helped me out a lot!”
“Great store! We went here for baseball gloves a few weeks back and they had a great selection of broken in gloves for our sons' first year playing. We went back again for a bucket of used baseballs for batting practice. Shout out to Nick for helping me get a great assortment of balls in the bucket and for holding them for me till I got of work. Appreciate you guys!”
“I bought a pair of shoes for work and they ended up not being the best fit for me, The team I dealt with today was fantastic! Needless to say Izzy, Abby and Rod went above and beyond today and I want to commend them for there excellent customer service, God bless you all and thank you so very much for being wonderful human beings, you all deserve more pay, good luck with that!”
“This store has everything you need to get outfitted to ski or snowboard and the staff is super helpful and knowledgeable. Both of our kids participate in the equipment exchange program that they offer which gives us the flexibility to trade up their gear when as the grow and progress. After snowboarding for 20 years, I decided to switch to skis and I didn't even know where to begin. Kate F helped me through the entire process of fitting me perfectly with new boots, skis and a beautiful Burton coat. She even did a heat molding process to make the boots even more comfortable for me. We will 100% be returning to Boyne Country Sports to purchase gear again in the future and of course, we will ask for Kate!”
“We discovered that if you own a NorthFace product that deteriorated you can return it for an exchange. Last week we took a jacket back but discovered that in order to return it, we had to go onto our computer and fill out all the paperwork. Because we are not 100% computer savvy, we asked the clerk, Nicholas, if he would do it for us — and he did! That is what we call excellent customer service. Thank you, Nicholas.!”
“Our local gym stocks Foxy's and we think they feel and look the best of all the major brands. If we don't purchase a leo at the gym then we will go and order directly from their website (which is always a fun and easy transaction). Jess N. is incredibly helpful and makes buying from them an absolute treat! Highest recommendations!”
“Didn't quite find what we were looking for this time for our team but surely love this store. Our team of girls loved it too. Was a first experience for most of them there and they all loved the store.”
“Great experience coming in for the first time. Staff was extremely helpful getting my son sized up for his upcoming season! We’ll be doing all our lacrosse shopping here for years to come”
“I had a great experience at Dunham’s Sports! The store was clean, well organized, and fully stocked with everything I needed. The staff was friendly, knowledgeable, and quick to help me find exactly what I was looking for. Prices were competitive, and the checkout process was fast and smooth. It’s refreshing to shop somewhere that values customer service. I’ll definitely be back and highly recommend Dunham’s to anyone looking for quality sporting goods at fair prices!”
“I was shopping for a comfy cozy outfit as I prepare for an upcoming surgery and had a gift card from a kind family friend. The sales associate who helped me yesterday was extremely helpful and kind, which I really appreciated.”
“Very happy with the product. There are definitely cheaper options out there BUT not sure they are of this quality. If you are looking for an awesome indoor net for your garage or house then you HAVE to consider one of these.”
“I want to give a big thank you to the Store Manager Lisa..She helped us so much trying to get our sezzle card to work so we could get a bike for my grandson..she went up and beyond to help us with the trouble we were having.guve a big thumbs up to her and her awesome team.Mary and Bill Kincaid”
“5 star experience. Andy was a great help one of the best customer service experiences I’ve had. Really polite and respectful and help me grasps a better understanding on what I was confused about”
“I went to the Dick's, 28th Street, Grand Rapids store today to check out some golf items. I walked out with new golf clubs, bag, and several other golf items. This was all due to the incredible customer service provided by Frankie. Frankie was knowledgeable, friendly, professional, and just a pleasure to deal with. Best in class customer service! Frankie should train other employees on how to help customers without pressuring. Really well done Frankie!”
“Overall Jenna made our experience excellent I did not catch the other young lady name but thanks for killing the typical stereotype. I was hesitant at first but these young ladies helped with any questions we had and finding the correct items. My daughter walked out with 3 sets due to good customer service thanks.”
“being born and raised in new york city, i had high expectations for customer service when i moved to grand rapids, michigan. i am in love with pacsun and i am extremely grateful that grand rapids not only has one, but three locations. i recently visited the location inside woodland mall. long story short; amazing experience. i was having trouble looking for a birthday present and was assisted by an amazing employee. this amazing employee’s name turned out to be michelle. very cute by the way, hope she’s single. very lovable person, loves to help others. in conclusion, i will be recommending this location to family and friends. if you see this michelle, THANK YOU.”
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“Bill and Paul's Sporthaus was our scout troop's outfitter for a recent kayak trip in West Michigan. JJ quoted us a price that was better than anywhere else, with the flexibility of both tandem kayaks and single kayaks, including equipment drop-off and pick-up on our one-way trip. Zack helped us with equipment on the day of our trip. All of the equipment was in excellent condition, and communication was excellent. We were treated like VIPs the whole time, and we sincerely appreciate the care, time, and commitment to safety demonstrated by Bill and Paul's Sporthaus. We will definitely book again next time we're on the west side of MI.”