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10AM - 9PM
27484 Novi Rd, Novi
Clothing Stores
“Best retail clothing experience I’ve ever had and it’s all thanks to Angel! I came in to return a pair of jeans that I ordered online and didn’t fit and Angel greeted me with a big smile and offered to help me out, so I decided to try on some jeans to potentially swap with during my return. I didn’t expect to find anything good since my height and leg size have made it impossible to find cute yet comfy jeans, but she helped me out tremendously and knew exactly what I wanted. I ended up trying on a handful and left with not just one but two pairs and they are the best fitting ones I’ve ever owned?She was definitely the most helpful clothing retail employee I’ve ever encountered! ??”
“Yeah the stuff is a bit pricey. That's hot topic. You know that going in.
This location is one of the biggest I've been to. Everything is well stocked. Staff is always kind and helpful. Even when they are packed they get through the line fast.
Ive been to 30 or so hot topics and this is one of the best.”
“Paid a visit for a couple of things for vacation. Everyone was friendly and helpful. Great selection of everything that I was looking for. Signed up with my birthday information and will receive a $50 certificate good on $100 purchase around my next birthday.”
“Came here met Evelyn,So sweet and patient with me she climbed up & down that letter 7 times making sure that ed Hardy fit to my likings ! Great customer service and cute clothes !”
“Great customer service. Online order with Levi sent the wrong pair of pants ? They exchanged it for me right away and repair one button for me for a pair of pants that I got a month ago. Dylan was excellent with his customer service, great experience
?❤️”
“We didn’t go in thinking about cowboy boots but boy howdy did we leave with them! Ian was very helpful, super chill and a pleasure to work with :) We got all we wanted and more! Thanks so much!”
“Visited here after many years and found clothes quality have improved and are at much affordable prices. I was really amazed by quality, variety and prices. Must visit place if you need to buy daily wears within budget.”
“Craig was a pleasure to work with! My fiance and I were shopping for outfits for our save-the-date photos for our wedding and Craig was so informative, patient, and kind! He even gave us a referral to a seamstress that we could use! I highly recommend this store and will definitely be returning!”
10AM - 9PM
27220 Novi Rd, Novi
Clothing Stores
“i love this place!!! everytime i shop there, the customer service i receive is excellent and i feel
very comfortable shopping from here. employees and management, especially Megan, who gave me clear direction on clearance with a wonderful smile; are very friendly and open to helping you out! i’d say go here for any of your future purchases :)”
“Aeropostale has the best jeans and great deals! Jake is amazing! I was looking for a pair of jeans and they didn’t have my size so he searched online and found them in the back for me. Great customer service and great quality jeans!”
“Staff was friendly even if I was there with my 2 lil girls that had No clue what they wantedFitting rooms were nice roomy and easy to get toMy girls gave me several gift ideas to pass on to Santa complete with photos”
“Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!”
“The GM Lisa provided amazing and timely customer service. She went above and beyond to find the items that I needed and was kind throughout the process. This location is very well kept and organized!”
“Top brands, half the price. If you're too poor to buy cheap like me this is the place to go. Reasonable prices for stuff that lasts! Lots of clothing, purses, and shoes. They have men's, kids, and women's clothing and shoes. Small home goods, Jewelry, and travel sections.
They always have new stuff, clean store, helpful staff, and great clearance!”
“This Windsor had excellent customer service, I went in because I’ve never really been a dressy girl and needed a dress for a formal dinner, but Brook and Quianna were literally lifesavers helped me figure out my size and gave their opinions on what I was looking for I couldn’t have asked for a better experience! Shout out to both of them thank you so much for helping!”
10AM - 9PM
27332 Novi Rd, Novi
Clothing Stores
“Shopping with teenagers is something I look forward to slightly more than getting the flu or paying taxes and that's about it. Enter April at the 12 Oaks American Eagle. She was a breath of fresh air! She knew the product line through and through and was very helpful selecting the right fit/style for each of my children's body types. She listened and found many different options for each of them. April continued to explore sizes, colors, options, etc. for the right item. It was the apex of customer service and we will return to this location because of April. Sure it is a longer drive from Toledo, but what usually ended in teenage angst and a wasted trip ended with very happy customers and primarily a one stop shop for clothing! Thank you for the hard work, honest feedback, and care you put into making our shopping experience the best possible for my family. Highly highly recommend.”
“I stopped into the Hollister store recently and was genuinely impressed by how much the experience has improved since the last time I visited about a year ago. The store felt brighter, more organized, and had such a positive energy.
I ended running into Morgan, the store manager, who helped me through my visit. She was helpful and actually took the time to help me find exactly what I was looking for. She was knowledgeable about the new styles and sizes, and her team clearly respects and follows her lead — everyone was friendly, attentive, and professional.”
10AM - 9PM
27312 Novi Rd, Novi
Clothing Stores
“I had the best experience at Express in Novi 12 Oaks Mall! Huge Thank You to David, he was so helpful even when I exchanged one of the items. It was so impressive that he remembered me when I came back and his friendly smile made the experience memorable!”
“This stores service was amazing an employee named Lyric helped me out so much. She helped me to pick out clothes and find the right size. She was incredible sweet and helpful! I had amazing experience I felt very welcoming.”
10AM - 9PM
27500 Novi Rd, Novi
Clothing Stores
“I had to visit the Twelve-Oaks Mall H & M this morning, 8-23-25 and was met by an associate who was not very friendly or helpful. I had to ask for a manager and the manager, Viad Zvonov was incredibly friendly, courteous, accommodating and polite. He was a breath of fresh air!
Can you please let him know his efforts have not gone unnoticed and how much he is appreciated please? He should get a raise and/or some accolade for being such a wonderful, professional, friendly employee. He makes you want to come back to the store.”
10AM - 8PM
27330 Novi Rd, Novi
Clothing Stores
“I always get a “Hello, welcome in!” by this amazing staff, the staff here is great and helped me find clothes for my daughter for Christmas. Although it is very busy the staff here still accommodate and help customers to the best of their ability, I love it here!”
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“Lots of awesome Detroit sports gear available. They even have just about all the major and slightly less major Michigan college teams available. Fantastic customer service. Simply awesome. The only down fall is they really don't do sales because of their small over head. Because of that you end up paying full retail price.”