Gap in Novi, MI is a popular clothing store offering a wide selection for men, women, kids, and babies. Known for its denim, dresses, and pants, the store provides a convenient shopping experience with options like buy online, pick-up in-store. Customers praise the friendly and helpful staff, noting excellent customer service from the moment they walk in. The store is clean and well-organized, making it easy to find items. Staff members are attentive and willing to assist with questions or special requests, such as placing holds on items. Overall, Gap offers good deals, especially for card members, making it a convenient and enjoyable place to shop.
The GM Lisa provided amazing and timely customer service. She went above and beyond to find the items that I needed and was kind throughout the process. This location is very well kept and organized!
November 2025
We had an extremely helpful experience from Lisa on Black Friday, my family and I had lots of extraneous circumstances with our order and Lisa was incredible. She gave us every minute of her time that we needed, she was PATIENT and knowledgeable. THANKS LISA!!!❤️❤️
December 2023
Excellent Customer Service from moment I walked in. Bryan the manager was so kind I had to take a pic with him just to share how amazing he was helping pick a coat.
