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“When I first walked in I got greeted with a warm welcome from Mary & sand. Mary & sand had came up to me and helped me with the hoodie that I came in to look for and was very welcoming and I felt like I made a good choice coming in.”
“Just had a fantastic experience at this Vans store! I purchased some shoes online and needed to exchange them! The staff was super accommodating! I decided to then look at their clothes and accessories! I found some really great deals that were on sale to my surprise! The customer service was awesome all the way around! I definitely am a Vans Fan!”
“Getting new work boots had always been a struggle for me until I found this store. I wear a size that is not often stocked well, if at all. I have been to this Red Wing location three times and bought two pairs of work boots here so far. My first pair here was last July and this was my first pair of Red Wings in general. The lady associate I worked with was very knowledgeable and helpful with sizing and insoles, while also listening to what my needs were as a mechanic. She was also very attentive to sticking with the style of boot I was looking for at the time. We ordered my boots and they arrived in a week or less. Great experience and I wish I had her name for a shout out! Went back two weeks ago very close to closing time just for some ideas, as I was due for a new pair. I worked with Julien who let me try on the boots I had looked at online and offered great insight on a heavier duty boot, as well as products that would help me get a longer lifespan out of them this time. Even close to closing time, I experienced good customer service. Went back today after a poor experience at Boot Barn. I shouldn't have even bothered to stop there. Julien remembered my name, size, the last boots I bought, and the ones I looked at two weeks ago! He is very knowledgeable about the products and offers great suggestions, while still listening to your preferences. I walked out of there knowing I ordered a great quality boot with outstanding customer service. I plan to do the Tuff Toe and boot oil application when I go back to pick them up. Overall, I am very pleased with the quality of service here. I am willing to pass several other stores and pay a little extra money to have exceptional service and a quality product made in the US. Keep up the good work!”
“My mom is 92 and has dementia and has always struggled to find a pair of comfortable shoes. Wes spent quite a long time assisting my mom ... I bet they tried a dozen pair ... Wes was amazingly patient and personable.
This was the 4th place we shopped for shoes.. by far the best selection of casual shoes !”
“Edward is definitely the bee's knees! Very welcoming! My little sister and I were browsing the shoe collection. We ran into Edward and he asked what we were interested in right off the bat! Thanks Edward!”
“We didn’t go in thinking about cowboy boots but boy howdy did we leave with them! Ian was very helpful, super chill and a pleasure to work with :) We got all we wanted and more! Thanks so much!”
10AM - 9PM
27500 Novi Rd B134, Novi
Shoe Stores
“I was in need of a new handbag so I was out and about at the mall and stumbled upon Aldo shoes which also sold other accessories like women's crossbody bags, etc.
The store was immaculate and the bag
This bag feels like it was polished in butter its so very soft!
It is very well made, classy and elegant.
I love that you can dress up your bags now with charms and other trinkets')”
“My family and I went in for new Crocs and were helped by both Rayven and Heaven. They both were very friendly and helpful with our purchases and helped all of us choose the perfect pairs of crocs and jibbitz and for a great price! We will definitely be shopping there again.”
10AM - 9PM
27234 Novi Rd, Novi
Shoe Stores
“I'm not particularly a fan of malls in general...but my visit to Novi mall was pleasant, thanks to Stephanie at Loft!
Her radiant smile and pleasant demeanor is a welcomed asset! Be sure to stop in and say hello to Stephanie....and experience a ray of sunshine!!!”
10AM - 9PM
27338 Novi Rd, Novi
Shoe Stores
“I did not even know that Journeys had kids stores and was so pleased with my experience at this location. Leah helped me and went above and beyond to get my son the best shoes for him. She was very patient while my son couldnt make up his mind and she brought out a ton of options for him to help. We will for sure be back.”
10AM - 9PM
27314 Novi Rd, Novi
Shoe Stores
“I had a great experience today at journeys 12 oaks. Alexus greeted me as soon as I walked in the door which is rare lately. I was offered help right away. She assisted me in sizing shoes for my two year old as well as myself. Even helped me gather my son’s water bottle from under the rack he threw it. Just above and beyond. Lately my shopping experiences have been lack luster and anything but positive but I have to say today I was so pleasantly surprised by the customer service I received. Miles also offered assistance when I found another shoe while Alexus was already grabbing me one. 10/10 recommend shopping here!”
“My experience at Clarks was quite comforting. Sandy, who was running the shift, was extremely polite and friendly. She was showing me around and provided help whenever it was needed. She truly expressed her passion for customer service and she thinks it goes unrecognized. It doesn't!”
“After having my ego destroyed by another store in the mall.. I went to where I should have gone first. J. Jill. In less than 10 minutes,Sarah, my new stylist, set me up with multiple. interchanging outfits. I was looking for Gar Animals.. 2022 for adults. I have a lot of skills. Dressing myself isn't one of them! And guess what? I'm not a size 16, b***** I'm a medium. JJill is where it is at, and if you are lucky enough to find a person like Sarah, who took the tim to cuff my sleeves and make me feel like a million bucks. You are blessed!”
10AM - 9PM
27694 Novi Rd, Novi
Shoe Stores
“Had a wonderful experience shoe shopping for our daughters new school shoes today - Chantal E was such a sweet heart and helped my daughter find the perfect fit and kindly recommended some products to keep her new white sneakers clean and white for as long as possible! It was refreshing to see such a kind employee in such a busy day!”
“North Face is a bit pricier than some other outdoor brands like Columbia, but you get what you pay for. They make good, durable products that are also stylish, but still cheaper than brands like Patagonia and Fjallraven. I own a pair of NF boots, gloves, and a parka, and I have never felt cold while wearing the full set.”
“OMGNSS. The best customer service I’ve had in a while. The young lady was on the 1st register as you walk in on Sat morning. She was slender and it’s Long blk hair and a great personality. She went beyond and above and helped me with an issue I merely asked her about as I was going to check when I got home but she said, since you’re here let me see if I can assist.
Since there was a line I wasn’t going to request the help but she called for another employee to assist with the line and helped me resolve my issue in the store instead of having to call customer service. I hate that I didn’t get her name but A+ Service all the way!”
10AM - 9PM
27390 Novi Rd, Novi
Shoe Stores
“The young lady went above and beyond to get a shoe that wasn’t on display!! I appreciate you, because good customer service is hard to come by these days!! She don’t even realize how much that small gesture meant to me!!”
10AM - 9PM
27262 Novi Rd, Novi
Shoe Stores
“As I entered the store around 7:30, I was happily greeted by Savannah and her coworker (I can’t remember his name). The two of them were absolutely amazing!! I was so happy to find exactly what I was looking for. They were extremely fun to talk to, but also so helpful! You can just tell that they both go above and beyond with everything that they do.”
“This was my first time shopping at White House Black market located in 12 Oaks Mall. My experience was outstanding. Some of the best customer service I have ever received in my life. I would like to make special note on two associates, Lindsey, A. Sales Manager and Kat, Sales Lead. Lindsey went above and beyond helping me find the right sizes. Kat, was incredibly helpful helping me try things on, too. The one thing that really struck me was they were never pushy and they worked with my budget which is very rare. If you are looking for exceptional customer service then please go meet these phenomenal women! I love their clothing and look forward to shopping here again!”
“Want to give Day Day( idk if I spelled it right) a shout out for going above and beyond when it came to my refund. I got the confirmation email not too long ago. I love and appreciate good customer service!!”
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“Korey, is and exceptional clothing associate. He was patient with me during my funeral suit shopping for my boyfriend. His recommendations were spot on especially with regard color combos, and sizing. I highly recommend seeking him out. I was greeted immediately upon entry, he smiled and never made me feel uneasy. Pricing was great as well.”