“The two gentleman, I don’t remember their names, were great and efficient. They helped grab shoes for me to try on and hard sizes in stock and many options to choose from. I had a great experience and left with my new Vans happy. Thanks guys!!I was in the store on Friday, 4/21 evening”
“I cannot adequately express how impressed I was with the customer service I received at your Novi store! I was in a serious time crunch, and I needed a sports coat and slacks for my Uncle's funeral the next day. The young lady that assisted me on Monday, December 11th, was a miracle worker! She was very patient with me, and found me an excellent black sports coat that I could wear, right off the rack, and sent me to the equally-awesome Mr. Bazzi's shop, to put a quick hem in the pants! I was in-and-out of DXL in less than an hour, and home before my dinner got cold! Two enthusiastic "thumbs up" for your store, and especially to the young lady that assisted me, even if I cannot remember her name! Sincerely, Raymond Herrick, Northville, MI”
10AM - 8PM
27338 Novi Rd, Novi“Looking for a pair of shoes for my daughter, they're sold out online and at most other stores, these ladies took the time to find a junior size that would cross reference to a teenage girls shoe size. He went above and beyond to help us out for a Christmas present. The lady was even from Tennessee filling in up in Michigan on a cold dreary weekend. Thank you for going above and beyond much appreciated and will return for more business.”
10AM - 8PM
27318 Novi Rd, Novi“After having my ego destroyed by another store in the mall.. I went to where I should have gone first. J. Jill. In less than 10 minutes,Sarah, my new stylist, set me up with multiple. interchanging outfits. I was looking for Gar Animals.. 2022 for adults. I have a lot of skills. Dressing myself isn't one of them! And guess what? I'm not a size 16, b***** I'm a medium. JJill is where it is at, and if you are lucky enough to find a person like Sarah, who took the tim to cuff my sleeves and make me feel like a million bucks. You are blessed!”
10AM - 9PM
27390 Novi Rd, Novi“When we walked in, no one was there. By the time we were ready to try things on it was super busy. The staff was awesome and took it all in stride! Everyone got helped and questioned answered. Great team in there working. Champs for real! Thank you!”
10AM - 8PM
27234 Novi Rd, Novi“Love this place! Such great customer now. Andrea was amazing both times I ? shopped and Victoria who helped with the online order. Andrea and another lady were very attentive in the fitting room as well.”
“Sketchers Slip-Ons are fantastic!I also just love the Sketchers selection of shoes. This location the staff was very accommodating and ready to ring me up. I guess I don't know how many selections and styles Sketcher made.”
“North Face is a bit pricier than some other outdoor brands like Columbia, but you get what you pay for. They make good, durable products that are also stylish, but still cheaper than brands like Patagonia and Fjallraven. I own a pair of NF boots, gloves, and a parka, and I have never felt cold while wearing the full set.”
10AM - 9PM
27550 Novi Rd, Novi“I believe this is the last location open in Michigan. I love this store, and I love the quality of their shoes . On the day I visited, I had the pleasure of having Denise, and let me tell you, she is definitely doing three people's jobs. I certainly hope that her upper management realizes that she's a hard worker and still remains very pleasant, knowledgeable, and patient. Thank you, Denise, for a wonderful shopping experience for myself and my daughter.”
10AM - 8PM
43438 W Oaks Dr, Novi“I went in to purchase new work shoes. There was only one store employee and it got pretty busy while I was there. He did his best and everyone was patient. He assisted me with my selection and was very helpful. He even gave me information about some other products that were coming in soon.”
“I love this store.But I have one problem with this store,There is a order women with light brown hair and wears glasses, that needs to be alittle kinder to her patrons, or at least greet them when they walk in.I was there on Sunday, she was nice that day..But I do enjoy shopping at the store.”
9AM - 9PM
43149 Crescent Blvd, Novi“A bit of Texas here at the Novi Town Center. We are this store chain while in Texas, but ended up checking it out in MI. Rows and rows of Cowboy and Cowgirl boots and Cowboy hats and Cowboy apparel. Big buckled belts caught my husband's eyes. There's no shortage of Cowboy gear here at all.”
“The inventory was plentiful with Crocs and Jibbits. The sales associates greeted you with a smile as you walked in. My family went to purchase brand new Crocs in honor of my deceased daughter who loved crocs. The waitress was very polite and explained the rules for the sales ad for the day. Love shopping there.”
10AM - 8PM
27262 Novi Rd, Novi10AM - 8PM
27500 Novi Rd B134, Novi“I literally came in there last min with my mom and daughter saw a shoe as we were walking bye. The store was closing in about 10mins i felt bad but i really needed the shoe the sales rep was sooooo nice and didn’t make me feel rushed she was beyond helpful looking online for my shoe trying to order the size i needed it’s just the customer service for me! Great customer service makes a big difference when shopping NAYA was her name”
“Very nice store, but don't ask to use the bathroom if you have kidney disease or any other urinary problem make sure you use the bathroom before you go to the store, as they say the restrooms are not available!?”
10AM - 8PM
27314 Novi Rd, Novi“Came in today to replace my daughter’s converse. Her size was in stock and the cashier was so helpful and friendly. She even ran a bag out my daughter accidentally left behind when we walked out. Great staff makes shopping in a store much more enjoyable. I appreciated her so much. I would definitely shop this location again.”
10AM - 8PM
27694 Novi Rd, Novi“Awesome service! Dena was A1 in getting me and my son the shoes we wanted! She was very helpful and professional! And didn't stop u til we were satisfied! Craig was superb in fast and easy checkout! Processing my order was seamless! Now we'll just sit and wait for our order to arrive! #newkicks #adidaslegos #animalcrossing #footlockertweleveoaks”
11AM - 7PM
27552 Novi Rd D 280, Novi“I purchased a pair of Nike Air shoes. After wearing them , I was having problems with pain on the top of the foot due to its design. The staff and manager were friendly and accepted them back without a problem. I would return back to purchase shoes at this location again knowing that they stand behind their products.”
“Great experience buying some terrific shoes today. Our sales person Summer did an excellent job helping me find exactly the type of shoe I was looking for. She is friendly, professional and a great representative of the Ecco brand.”