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“I went into the Clawson post office during lunch today to pick up a package that needed a signature. The woman who helped me (I didn't get her name) was the most patient, helpful and kind person I've come across in a very long time. I find customer service in today's world to be pretty awful. The black woman (hopefully, this helps with WHOM she was) who helped me today restored my faith in humanity a bit. Thank you & Merry Christmas!”
“Thank you for your help Kayla. Your service was excellent and very FAST. Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future.
I want to express my extreme gratitude and awe at the expertise, customer service, and sheer niceness of Kayla. I’m quickly pulling together a limited amount of resources in order to meet an unexpected deadline, and Kayla could not have been more delightful and helpful. Thank you for hiring this treasure, She’s a stellar example of the customer service that makes a positive difference when working under pressure!☺️”
“United States Postal Service provides an important and reliable service for the community by handling mail and package deliveries efficiently. The local post office is generally organized and offers essential mailing services in a convenient location.
The staff are usually professional, patient, and helpful when assisting customers with shipping, tracking, or other postal needs. Even during busy times, they work hard to keep things moving smoothly.
The facility is typically clean and accessible, and services such as package drop-off, P.O. boxes, and mailing supplies make everyday tasks more convenient.
Overall, the United States Postal Service continues to be a dependable resource for sending and receiving mail, supporting both individuals and businesses in the community.”
“Barbara and Ashley had the nicest attitudes I’ve seen at a USPS store and got everything I needed taken care of very quickly and efficiently. Great customer service, thank you!”
“Tracey was absolutely wonderful! She helped me find the best way to mail a very special item to a very dear friend of mine. I couldn't help but give her a hug after! Thank you thank you thank you, Tracey!!!”
“I had a really excellent visit experience to apply for a new passport. I was assisted by Shanika who is the nicest and most helpful person you could ever wish to deal with. She’s a huge asset for USPS. The appt started on time and I was done inside 10mins. Fantastic !!!”
“I have come here at least once a week for the last 4 years and have nothing but great things to say about this USPS branch. The ladies at USPS Berkley are amazing. They are always super friendly and helpful! There are sometimes long lines if you can't do the self service drop off but that is to be expected with any post office and not anyone's fault. The parking lot is easy to get in and out of. I've sent hundreds of packages over the years and never had a problem. They are always good about doing the initial scan for the package so I can be sure the package is shipped and in good hands. 5 stars!”
“Unfortunately, I didn't get the name of the lady that helped me, but extremely helpful and kind. Perfect example of what I strive to be when helping others.”
“This branch deserves to be the highest rated in the area. So smooth to get in and our. staff professional and courteous. No outrageous lines or trifling customers. Best kept postal secret in metro DET.”
“I called this post office today desperately trying to correct an address on a package that had been sent. The merchant I ordered from left off an apt #. I got a lovely gal on the phone who located the package and got the correct information on there for me. I had been phoning everywhere and couldn't get any help! I'm so grateful to her. I don't know her name, but she was awesome!”
8:30AM - 5PM
28211 Southfield Rd, Lathrup Village
Post Offices
“We sent a package to Texas from this location and ran into difficulties that required tracking assistance. The staff here was very helpful despite the fact we had lost the tracking receipt. They looked it up and had a positive attitude through the whole process. Very glad we used this location.”
9:30AM - 5:30PM
2211 S Telegraph Rd, Bloomfield Hills
Post Offices
“My experience at this USPS is that there is often slow service and a long line. There was a line again today, however Kayjay provided quick, efficient and client-friendly customer service. She acknowledged the wait and worked expediently to get my needs met in order to continue progressing the line, as she will presumably all day long. This employee deserves recognition!”
8:30AM - 6:30PM
2351 Bellingham Rd, Troy
Post Offices
“Despite feeling quite nervous, I successfully passed my vehicle training course. Now, I can officially drive a pro master vehicle for the United States postal service. Having a great driving instructor like Dave Hall made all the difference, reassuring me that everything would be all right. Shout out to Dave Hall - thank you!”
“Mike Henderson was extremely helpful and pleasant. I can only imagine how stressful mail service facilities can be, but he took the time to help me track down a missing package.”
“Wheres my mail ! Live on Columbia Street and we get no mail ! I have credit card bills to pay! If my credit score goes down because I didn't get mail I'll suevthe post office! I need answers !”
10AM - 4:30PM
20615 Fenkell St, Detroit
Post Offices
“MAD SHOUT OUT TO MY GIRLS AT THE 8TRIPLE7!
Seriously though, you helped me with smiles when my hands were shaking knowing the weight (heh) of what I was sending across the country not one once, but all three times. I owe you a huge thank you and you guys deserve the biggest gold medal for helping being the bridge to the past, which is proof to show the post office is reliable, much like the days of the pony express and transcontinental railway.
You deserve all the love you're about to get.”
“At first we were unsure if this was really a post office but they have a full array of the flat rate shipping boxes and envelopes. We got a tracking number and a flat rate shipping envelope. And the lady at the customer service counter was very nice and helpful!”
“Both of the people working the kiosk were extremely patient. They saved my invitations before they were mailed out; helping ensure safe delivery. One of the workers, I believe his name was Masum? Took the time to really make sure we were all set. I’m so used to rude post office people and they restored my faith.”
“They were patient, helpful, and went above and beyond. Same service I remember from 10 years ago.
Monday July 8, 2024 9:30 am.
I walked in with a package to ship. I didn't have a box, tape or anything except a shipping label QR code. There was 1 person at the window and 2 working in the back. They got me a box and everything I needed with no attitude.
Since I was unprepared, I had to get in line 3 different times. Still went fast and smooth. However, there were some impatient customers who had attitudes.”
“Been there 2 times to get my package and everyone has been nice and polite even late in the day. The manager told me my package would be delivered to me today at the address on the package. I waited until well after post office hours and couldn't believe it when the manager himself knocked on my door to deliver the package. Extremely grateful to the staff and the manager Eric.”
“I can't speak for everyone else, but my 14 envelopes of paperwork was received by the company very fast. Mailed everything 2 months ago, and called them 2 days ago about the paperwork. The young black woman that was at the front was very nice, kind, and assisted me very well with no problem at all. Now, last year I did come to this same post office to mail in paperwork and the company was never receiving anything and not sure why. But, I've also experienced this situation at other different locations in Detroit/Michigan period!! I've decided to give this location another shot, and everything did workout well with no complaints.”
“Our company had a skeleton crew on 12/31/21 and I called the PO to let them know that the mailman would have to come through a different gate. She called him while we were on the phone and he said he would meet me out front in 2 min and there he was. What a great example of customer service!”
“I noticed previous reviews about the clerk at that time. Just wanted to say the young man working there now has always been professional and pleasant. I don't know his name, but I usually stop in during the week in the afternoon.”
“I visited the postal office for CMRA documents and I have to say the process was simple and fast. The young man behind the counter was so patient with each customer ahead of me. Dolly the manager was super nice.”
“Walked in at 3:00pm on Monday. There was no line. Walked right up to a nice lady at the desk that was quick to help. Told me my address was in the incorrect order on my package, but helped me correct it and explained it to me for next time. Quick, helpful, and friendly.”
“They got me out super quick, employees were professional, quick and friendly. Lobby is 24 hours with a ton of PO Boxes and a do it yourself machine. Highly reccomend this location.”
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“This is a nice USPS location. Large building with plenty of room, an assortment of kiosks and good assortment of retail items for packaging and shipping. The service was excellent!”