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“Wow! What a shop! As a Michigander I was so happy to see so many cool things I can be proud of. Best part!! Every penny of yours goes to charity! So not only are you helping a great cause and local businesses, you also get a souvenir!!”
“Awesome mall! A nice place to hang with friends or bring kids! Tons of cool stores for toys, clothes, etc. The food court gets a bit crowded but has a variety of yummy food options to pick from. Perfect spot to chill”
“I rarely go to the mall these days, but I stopped by to pick up an order at American Eagle and I’m so glad I did. The entire staff was incredibly kind and welcoming, and I had one of the best customer service experiences I’ve had in a long time.
A special shout-out to the girl name started with C (privacy) , who went above and beyond. She was so patient with all my questions and size swaps, and made the whole pickup process feel smooth and stress-free. Truly appreciated her help she made my day! And I have the cutest jeans now.”
11AM - 8PM
412 W 14 Mile Rd, Troy
Sporting Goods
“Needed a strapless bra for a size DDD and they got me together for a very reasonable price with very good support! Sales associate was friendly and very helpful in my search! Thanks Vicki! Job well done!! ?”
“GK calls is a great call company. From your basic calls to your high end duck and goose calls. The staff and manager at GK calls helped me and my wife out a lot. We were looking for nice acrylic calls to give to our wedding guests and the staff there helped us out with quick responses, shipping, and quality. Here is a photo in the review of what we did with them. I would suggest using GK calls with all your call needs for your event or every day hunting use!!!”
“My Experience at Dicks Sporting Goods … I was over looked by every Employee …. I basically asked 3 different employees to help me find a Nike book bag for my son .. I want to give a special Thanks to Employee Name Dennis who was very helpful .. He out of his way to help me find what I needed.. It should be more Customer Service friendly employees like Dennis”
“Above & Beyond
Aria & Alan are phenomenal! :-)
I called them & they helped with me with questions on sizing due to me not being able to reach their customer service & confused on one of their sizing charts!
Thank you for making my experience great & reassuring me.
Keep up the awesome customer service!
I will definitely drive further to your store(Somerset Location) rather than the Novi location due to much better customer service! Mike at Novi location was so rude to me when I called. Management needs to know that! Unbelievable!”
“Love Lids, been buying hats from Lids since they first opened years ago. This location is 1 of my favorites always a pleasant experience but wish they had more team options, everything is here is mostly Michigan based teams, Chicago or Cleveland. I still manage to find something just wish there were more options.”
“What an amazing experience today. My hats off to Lee. What a great guy. Very knowledgeable and patient with helping me find the best drive for me. After 92 balls and 3 drivers later we found it. Appreciate you Lee. Thank you.”
“Great and consistent skate sharpening. Very knowledgeable sales staff with great prices. And Michigan based. If you need new hockey equipment, avoid the national guys and save money at B&R.”
“So much things you need and don’t need, LOL! Loved the amount of different products from clothing to fishing gear. Just fun to walk around and look even if you aren’t buying anything. Reasonable prices and even better sales! Love the clothing in mens goes up to 3XL because it’s so hard to find decent mens clothing.”
“The moment my friend and I walked into the Lululemon store, we were greeted by a warm, genuine smile from one of the staff — it immediately caught my attention and made me feel happy throughout my shopping.
The staff member, Haddie, radiated such warmth and kindly asked if I needed any help. I don’t think I’ve ever met a store associate who was this sweet and genuinely caring. She wasn’t just trying to sell something — she truly wanted to help me find what I needed, and that sincerity really touched me.
Thanks to her, we ended up finding the perfect pair of pants and jackets we were looking for. She was so gentle, caring, and memorable that I asked her name several times and told her I would remember it every time I come back to Lululemon.
Although the checkout line was a bit long, the staff at the register was very friendly, worked efficiently, and kindly explained the return policy, which I really appreciated.
Compared to other stores like Alo or Vuori in the same Somerset Mall, this level of customer service felt truly different and special. I had been debating which brand to purchase from since their products are similar in quality, but the warmth and kindness of the Lululemon team ultimately made my decision easy. I’m so happy with both the quality and design of what I purchased.
It was honestly one of the most heartwarming and pleasant shopping experiences I’ve ever had.”
“Fred is a friendly guy and extremely knowledgeable. He knew about my 16 year old ball and which ball I should pick based on what I wanted and what he saw after watching me roll a few. Highly recommend for any new or seasoned bowler needing a pro shop!”
“It’s a nice store. I wish they could have more variety in their inventory but I could find a lot of nice things and they were on sale. Staff is very friendly and helpful.”
“Shopped at Dunham's Sports specifically for shoes and several recent ocassions and was very pleased with the service. The shoe attendants were very helpful, even while helping multiple customers. I give them 5 ⭐️⭐️⭐️⭐️⭐️ and highly recommend this store.”
“I love my new black with some patent leather cosy, soft, warm, arch support cold weather boots from Famous Footwear. I don’t have the name, but they’re new. I haven’t yet worn them since it’s been balmy outside. I got a size 8. I had to try them on in the store when I went to pick them up and they were incredibly comfy like a sturdy well fitting sneaker. I didn’t want to take them off!”
“Shout to the short Indian/Arabic dude. I didn’t catch his name sadly. This guy went above and beyond finding me sizes and giving me alternative options to the shoes I was initially coming to buy. He got my sizes even though I was asking for many different sizes and he didn’t complain at all, he was always helpful patient and wanted me to walk out happy. GIVE THIS GUY A RAISE, honestly I would only come back to this store at this location for this dude otherwise I’ll shop online.Only part of the experience that was awful that made me want to not buy the white Air Force 1s and I was so close to leave them was because of the cashier. Just very rude, not helpful, no thank you or anything. That was a bummer.”
“This is a long post but well worth it when a person does an excellent job! I stopped here on 4/27/18 to purchase several pair of shoes for my 3 daughters. Everyone walked by and didnt acknowledge if I needed help. I almost walked out. But, 1 person came out I hadnt seen. Starr is her name! She was exceptional, patient and knowledgeable. Informed me of prices and sales on various shoes. Checked and ordered others online that werent in the store. I appreciate people like her that take the time and have a positive attitude. I told her from now on I only want her to assist me when I go back for more shoes, including other family and friends. I am in the process of calling her manager as well to give her a huge compliment. Starr you are the bomb! I see you as an excellent manager. Keep it up! These 5 stars are all because of you!!”
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“The most helpful and kind staff ever. They went above and beyond to help fit a backpack and find a sleeping bag. Extremely knowledgeable and professional. Will definitely be back for future business.”