Department Stores in Walker, MI

“Amazing experience at this location today! We called to confirm that they had a specific model of a product in stock. We were told that they did and they would put our name on it. We showed up and our name had been put on the incorrect model, and the one we asked about had been sold. We drove over an hour to get there, so we were disappointed that this mixup happened.
Loreen, the manager, went above and beyond to make sure we left happy, with a similar product. The whole team was very accommodating and understanding in our disappointment. We appreciate the drive thru team’s multiple efforts in getting the product into our (not so large) car. They didn’t give up, and we finally came up with a solution that worked.
What could have been a 1 star experience and a loss of business, turned into an easy 5 star experience. We look forward to being return customers!”

“I didn’t get his name but whoever was working the amazon drop offs 1/10 at around 1pm was super helpful! There were a lot of people with returns today and he was getting through people quickly and was very kind!”

“Jordan is an absolute ROCKSTAR ?✨ I was doing a Shipt order and had no idea where anything was—my ADHD dancing brain was all over the place—and this man came in like a shopping wizard ?️? In less than 10 minutes he helped me find an entire little girl’s spring/summer wardrobe like it was nothing. Super patient, knew exactly where everything was, and didn’t even blink at my chaos. 10/10 MVP—give this man a raise ?”