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“This is for T Mobile Ward Parkway and specifically for Jaeden S.: Complete one-hundred percent positive experience with my serious phone issue because of his expert, helpful customer service. All of my experiences at this TMobile and one in Wichita have been really good but this one with Jaeden AAAA++++.”
“I want to commend Jesse, an associate at Barry Rd store. I had problems with my phone. I'm 76 years old but it was my fault something I've done wrong and Jesse straightened everything out for me in just a few minutes and I really appreciate the service here, that's why I've been a customer for 25 years thank you very very very much, Jesse!!”
“Worked with Joshua across two days to get my wife an upgrade from an old iPhone on a grandfathered carrier to one from the latest-generation. He was great, no surprise fees as he was transparent about everything. Didn't give any qualms when we asked him to reapply the screen protector (first time had a small bubble leftover). Would like to work with him again if need be. Everyone else was also helpful in the store.”
“This is my second time having a really good experience at this location. Thomas specifically made me feel like he went above and beyond to help me out so I felt I should leave a review. He worked to find the best promotion to fit my needs and was extremely patient with all my questions. He wasn’t pushy with sales but let me know about some upgrades and even recommended a phone case he thought “seemed like me”. Great experience”
“I had a wonderful experience doing an upgrade on my iPhone. Raven stayed until my phone was completely installed and ready to use. Super friendly and knowledgeable ladies at this Antioch Road location. Thanks, Roben;-)”
“I am a new customer previously switched from metro pcs and I have had some pretty frustrating inconveniences from customer service phone support errors made but I want to shout out specifically to Asya at this location who kindly provided customer support to correct the errors. Her helpful patient and understanding demeanor helped when I was ready to want to jump ship. She took the time to solve the issue and was polite to what became a large line of customers waiting behind letting each of them know the wait time they were looking at. I noticed she hadn’t gotten an opportunity to eat a bite of the lunch she brought in over an hour prior and never mentioned her own sacrifice or being hungry. Her manager was nice too. If upper mgmt is smart they will treat their excellent employees well to keep them on staff especially while they’ve got the errors they do online and via phone support.”
“I was @ t-mobile today had volume problems with phone got a young guy I also brought my last phone that had treasured pictures of deceased friends on it & the guy physically cracked my old phone luckily a lady tried to help me. I'm so unhappy he broke my old phone on purpose (what a pain he was cursing he got upset with current phone & hitting buttons hard may of hurt it. Not sure yet but he abused my current phone. I was scared of him. The lady that helped me said the employees saw him break my phone & they were worried. I will see what mgr does I should get a brand new phone for what I been through. I still hope we can get pictures back (not sure) Cheryl @ T-Mobile called me & took very good care of me. Very professional I am very happy to stay with T-Mobile. Thank you Soo much Cheryl God bless you”
“Hello, I walked into this store location to update myself on Verizon’s plans and services. Was Greeted by Markell and was informed on all products and services that Verizon offered. I was surprised by a lot of updates that Verizon offered and the prices in which they offered it. I will say Markell was knowledgeable and well informed about the service and products that his company offered. This young man is a asset and won back a customer that left in the past. I will say that if you are visiting this location ask for Markell.”
6AM - 6:30PM
403 NW Barry Rd, Kansas City
Internet Service Providers
“We have been with Spectrum Station for the last 5 years and truly loved our experience. Our kids have loved every teacher they have had, and always feel loved not just by their individual teachers, but all staff in the building. They've learned so much & our oldest two are in elementary school now and were so prepared socially, emotionally, and academically for Kindergarten that the transition from "daycare" to school was seamless. The admin staff are wonderful & open to having any conversation you may need to have. I love the feel of being a PART of Spectrum Station, not just a number. I recommend them anytime I can!”
“My experiences at t mobile have been good in the past. Today wasn't one of those days. Having switched from T-Mobile to Mint a year and a 1/2 ago I was reluctant to return due to their high rate plans in comparison.
I I.
Am not a customer that needs the everything all the time plan. I was pleasantly surprised that T-Mobile advertised.Hey, prepaid service that was nearly identical to my mint.Plan only half the price.
My friend and I went to sign up for this pror no only to find out that the store claimed they cannot sell just any plan advertised by T-Mobile.
This made no sense to me but it seemed to make sense to my friend Who have spoken to T-Mobile corporate on the phone earlier in the day.
Verify the details of the prepaid offer.
We were barely out the door before he had them on the phone.
As it turned out, the misunderstanding was Partially my fault.
The advertisement I saw about this program was expired.
T-Mobile employees point e's failed to tell me about the exact same program. I was looking for but less money and more data in this one.
Instead of pointing fingers , we all got a good laugh each other's embarrassment.
And the process once time consuming and We were glad to get it behind us.
My device to someone looking into changing or starting a phone plan is to be prepare before talking to them”
“Make an appointment, Then request that you work with Savon. He is an exceptional young man. He can make any situation a positive and workable! I would give him a double high 5 and a double fist bump! HE IS THE MAN FOR YOUR MOBILE PHONE NEEDS.”
“Thank to Elizabet she was very kind and professional. She helped me with a problem I was having with my phone. Highly recommend this store⭐️⭐️⭐️⭐️⭐️”
Open 24 hours
1000 E 9th St, Kansas City
Internet Service Providers
“I had amazing service. LOVED it. Prior to quarantine, I needed work-from-home internet .... FAST. Plus I was living in a really old building. Great service. Excellent speed. Never had an issue. Thanks all.”
“I had to finally buy a new phone. Wasn't happy about breaking the old one and changing up. Costs of phones are higher now days. Anyway, a woman named Unique helped us the other day and she did a great job. She explained the porting process to get my number from the old company to my new Spectrum phone. Samsung galaxy a16 is great for me. Thanks. Happy Holidays.”
“Mr. Ser Oliver was the best Spectrum representative I have ever worked with. He was extremely helpful, kind, and patient. My Grammy now has a new and working phone thanks to him!”
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“Grey
After being told by 2 other people it would take 48 hours to port by existing phone number, grey managed to get it done in a matter of minutes. He was efficient, professional and polite, but most of all - extremely competent. I very much appreciated his efforts.”