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“Ray was very knowledgeable and helped me select shoes that fit much better than my existing shoes. I had good quality Hoka shoes, but unbeknownst to me, they were not really the right shape for my foot. The new ones are basically the same cost as the old ones, but they clearly fit my feet better. He guided me also to inserts that improved the fit further, and also tied the laces differently to hold the heel better. (I also left with better socks and nice pants.) It really was a perfect experience for selecting shoes.”
“I was assisted by Jordan (spelling) and she did an excellent job of walking me through the process.
I used the Hoka Walking shoes for the first time today (10Aug25) and they are incredible.
I will definitely be using Fleet Feet again when I need them.”
“I’m strictly an online shopper and purchasing with FC is simple, the store is well stocked and they have excellent customer service. They also have one of the best looking catalogs for fly fishing and tying anywhere.”
“The customer service and relationship with the team here is amazing. I brought my family here from out of town and they have never experienced this great of service from a running store before. I would recommend Big River to ANY and ALL looking for a pair of shoes!”
“My partner and I love stopping by the Alpine Shop! They always have so many awesome things in stock, however, this most recent time they went above and beyond to help me. I recently bought a new used bike and despite ordering the proper tools, the pedals would just not budge. I brought the bike in and Chris and several other colleagues jumped right in to help me. They were all so kind and replaced those pedals for me in no time. I really appreciate their kindness and generosity. We will be back for sure! Thanks everyone!!”
“This review is long overdue... I've been going to Racketman for over 15 yrs due to my daughter being heavily involved in tennis. So we have been in there quite frequently over the years and I have never once left disappointed. Jim (the owner) is a great guy and always willing to help with advice on anything and everything tennis related. And the rest of the staff are always friendly and helpful as well. It's just a really great place with great inventory and great people. There are very few businesses anymore that truly earn the loyalty of their customers on an ongoing basis... Racketman does.”
“Annie is always upbeat, friendly and very willing to assist. It is always a pleasure to visit Go Figure (or run into Annie at any of the local ice rinks) for our Figure skating needs.”
“To make a long story short, Mick has given me, i believe, a really insightful evaluation and key points that I can improve on. I'm extremely analytical and have had a lot of great coaches through my sports life so it's hard to impress me in that regard, Mick is my new go-to guy for the swing.
Kevin and others went so far and above the "taking orders and using the cash register" that I usually see in any retail shop. I've gotten seriously great equipment insights and service without a "sales pitch." I've been in sales my whole life, and was raised by a salesman so I am very kean on this regard.
These guys are legit. I believe I am getting honesty and top notch service from these guys. My new go-to for all things golf and my only recommendation to anyone I encounter from here on out.
Whoever is in charge, manager or owner, please read this and use these guys as an example as you bring in and train new people.
-new customer for life”
“The best place to go for runners or walkers! Mike is so knowledgeable and patient. He first studied my old pair of running shoes and listened to what I liked, didn't like, and needed in a pair of shoes. He spent a lot of time helping me try out models and his first suggestion is the most comfortable pair of running shoes that I absolutely love- I feel like I can go in them forever! Thanks Big River!”
“Employees super friendly. I spent $$$ alot but was sooo worth the it. I came from out of town but born and raised in STL. This is hands down the best store to find anything STL. Only feedback would be why not have Veterans discount? Im sure this is not a public response for you or your business, but as a veteran on a non-sale item at best 5% to show support would've been nice.
Support your local Vets!!!”
“Levi in Richmond Heights spent a lot of time helping me to choose the right pair of shoes. I have unique needs due to former surgeries, leg length issues and orthotics. He was very knowledgeable and I appreciated his insight and expertise.”
“Very friendly staff. They are all experts in their respective areas. Worked with me for a long time on hiking shoes, sleeping bags, and backpacks. They not only were knowledgeable, but also patient with me. They put everything down to talk and help me. Highly recommend!”
“The staff/owners know their game. I stopped in to chat and I've played coached and referred lax since 1972. They listened to my old stories of lax from the past, all the old greats I played with and against. If I hadn't moved to st James I would have played in a pick up game for sure Always worth the stop”
“They don't give a whole lot for used gear, but I get it, they have to make their money. Great for finding used kids sports items but there really weren't a lot of used adult soccer cleats so I had to get my big footed child new ones. They're good quality though and the employees are helpful for someone like me who doesn't know much about sportball.”
“Great atmosphere. But they don't have hockey gear. Staff was very helpful. They do have super nice baseball bats! Nice discount shoes bin! But kinda bland store. It's no oshmans.”
“The team member I dealt with was awesome. He asked if I needed help initially and gave me time to look around. He was knowledgeable about the products at the store and went above and beyond to insure I had a great experience. I visit Rally House every few months for several years, and this was my best experience ever. Thanks!”
“I cannot say enough good things about OMG and Coach Yama! Our daughter has taken about a dozen private lessons with him and her skills have exponentially improved. Coach Yama is so patient and really makes sure the players have correct form and technique. It’s more than a typical soccer practice - he covers strength, speed, agility, precision and performance. Our daughter wasn’t able to play competitively for several months due to medical reasons so we originally planned on taking lessons as an outlet for her love of the game but we’ve continued with the lessons even now that she’s able to play competitively again because we’ve seen so much improvement and she loves it!”
“Went here looking for a specific item and Izze went above and beyond to make sure that we left with what we were looking for. Thanks Izze for being customer service orientated and knowledgeable of products, it's gratefully appreciated.”
“This shop is first class for NFA items and transfers. The owner helped me through the process, and answered all my dumb questions without being condescending. Cool guy, cool shop, will be purchasing from there from now on.”
“We used classic carpentry when we completely redid our kitchen 3 years ago. Jim was very professional, timely and the craftsmanship is awesome. We absolutely love our new kitchen, the cabinets they built are classic and timeless. Jim took my dreams and ideas and was able to make them come true. I especially love the 2 sided bar they built for us. One side is countertop height in the kitchen and the other side is bar height, they used gorgeous seeded glass in the doors so we could show off our platters and wine glasses. Still, 3 years later, everyone who comes to our house complements our kitchen... Especially the cabinets!”
“Nick, the REI bike mechanic, rocks! He happily took on the challenge of repairing the front forks and wheel of our Bike Friday tandem after a minor accidental that bent both the forks and disc brakes. We were very fortunate that he had the bandwidth and skill to carry out this unusual repair. REI is lucky to have him.”
“Staff was great. Wide variety of widths and sizes, which is important because the person I was buying for was a 4E. I popped in on Saturday afternoon to pick up a gift for the next day. The staff was friendly and knowledgeable. I was able to purchase a pair of shoes and was in and out in probably < 10 minutes!”
“Whole place is a vibe! Large selection of unique and stylish clothing and purses! Owner and her puppy were phenomenal host! Will be back when I need to get dress to step out!”
“The stock was good, not many people but employees during my visit. Most everyone seemed helpful. They are pet friendly so I took the dog. Spent extra time at the Archery section and Shoe selections. It's a nice place to even just take a walk.”
“Absolutely A+ experience. Came in to exchange Chacos from purchase at Kirkwood location. Bryan and Mike were exceptional. Bryan was maning the register making sure we could make the exchange seamlessly and Bryan went out of his way to help me look through the Chacos selection and make the best choice. Not only did he do his job well but he went above and beyond in showing me the proper way to tighten and care of the sandals. Two wonderful employees! Great experience.Will gladly recommend this location and store to anyone who asks. The wonderful help made the smaller selection well worth it.”
“I just had an amazing experience at this location. Recently I have been having issues with my back, knees, and feet. My doctor recommended to start buying wide shoes. I’ve never had a need to until now. As soon as I walked in an employee, Andrew, introduced himself and offered help if needed. I took him up on his offer and I’m glad I did! He was able to point out which shoes came in wide off the top of his head. He helped me choose a pair that fit well and also helped me try on two different kinds of insoles. My feet already feel better and I walked out of the store with my new shoes and insoles. Thank you, Andrew!”
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“Had an amazing experience with gateway disc sports! Contacted customer care and they walked me through everything I needed help with and went above and beyond to take care of me. Huge shoutout to Jenn on what she does for the company, can’t say I’ve had too much luck getting customer care like she offered! 10/10 will be a return customer!”