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“Dexter McVay at the AT&T store on Sunshine in Springfield, Missouri truly went above and beyond. He took the time to help me understand the best upgrade options for both my iPhone and Samsung, making the process easy and stress-free. He also worked with my brother-in-law to review his plan, upgrade his iPhone, and even save him money. Dexter was incredibly relatable, knowledgeable, and genuinely invested in helping us find what worked best for our needs. His outstanding customer service turned a routine visit into a positive, confidence-boosting experience. This is the kind of service that builds trust and keeps customers coming back.”
“I called the S Campbell Springfield MO location prior to calling this one. The girl that was working was very impolite, seemed bothered to be answering my call, and when asked if they sell iPhones, her response to me was “well yeah, we’re a phone company…”. I then told her I’d call another location, which is when I called W Sunshine. Katie answered all of my questions and was so polite and thorough in her explanations. This will be the only Cricket location I use moving forward. Thank you, Katie!”
“So I have had difficulty moving my landline to a cellular line… It is a long, horrible story! But when I came to the Cricket location on Kansas Expressway in Springfield, Missouri, the store manager a man by the name of AJ was not only able to make sure what my problem was and get my problem resolved he was able to navigate multiple customers by himself until his second employee came in the building. The customer service here was impeccable.”
“Sarah was very nice and friendly very very helpful very professional went way beyond my expectation of a sales lady that wasn't trying to get me to spend more than I needed to and a very nice person overall..He even helped Troy wouldn't break my new phone as quickly and help me out obtaining a case and a screen protector protectorTHANKS”
“Dayana is FANTASTIC! She fixed my phone so I didn't have to buy another one. God bless her! Praise the Lord! I would definitely recommend Metro PCS very highly.”
“Just came into the store on Chestnut and these ladies took the best care of my son and I, not to mention that their amazing attitudes made our day! Keep up the great work!”
“I was very grateful for the help I received at the AT&T store. The staff was helpful and friendly, and answered my questions clearly. I left with everything taken care of that I needed.”
“Corey and Jevin were great help despite me being a bad customer and coming in super close to close. They stayed late and dealt with us without any complaints! They are very knowledgeable in the products they work with and were happy to explain the details even though they were already staying late. Thank you guys!”
“Great Service! They went over and above to help us with a SIM card issue that I created. They care! Something that is I appreciate as a small business owner.We live in the country and really like their WiFi mini tower that is a cell phone line. Works great!”
“We FINALLY have a solution for rural internet! (...or lack thereof.) The T-mobile 5G home internet package is both affordable and an effective solution for the DISMAL speeds, connectivity, and frankly, the customer service that Verizon had previously offered us. There are no wired options within a mile of our rural home, but the 5G setup we got here was a game changer. Thank you!”
“george and hayden were awesome will always come back to this location they got me in and out very quick and my new phone is awesome once again best location in springfield !!!!!”
“David was helpful. Knowledgeable, funny and efficient. Added a line and upgraded another. Very professional! Recommend David and Verizon. Much better than our previous carrier T something....”
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“I went in yesterday (3/19) to see about eventually switching services, and Kevin was to employee on duty. He was so friendly, attentive, professional, and eager to help meet all of my needs. I know where I’m going to come when I choose to switch services. He definitely went above, and beyond! He deserves to be commended for his services and skills.”