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“Dexter McVay at the AT&T store on Sunshine in Springfield, Missouri truly went above and beyond. He took the time to help me understand the best upgrade options for both my iPhone and Samsung, making the process easy and stress-free. He also worked with my brother-in-law to review his plan, upgrade his iPhone, and even save him money. Dexter was incredibly relatable, knowledgeable, and genuinely invested in helping us find what worked best for our needs. His outstanding customer service turned a routine visit into a positive, confidence-boosting experience. This is the kind of service that builds trust and keeps customers coming back.”
10AM - 7PM
3530 W Sunshine St A, Springfield
Mobile Phones
“I called the S Campbell Springfield MO location prior to calling this one. The girl that was working was very impolite, seemed bothered to be answering my call, and when asked if they sell iPhones, her response to me was “well yeah, we’re a phone company…”. I then told her I’d call another location, which is when I called W Sunshine. Katie answered all of my questions and was so polite and thorough in her explanations. This will be the only Cricket location I use moving forward. Thank you, Katie!”
10AM - 7PM
2545 N Kansas Expy, Springfield
Mobile Phones
“This is the best cricket store in Springfield. The 3 young men that work there have been there a long time. They are friendly and helpful, even if I just can't figure out something on my phone. They were patient with my 88 yo aunt getting her first smart phone. I will not go to another cricket store.”
“This store is thumbs up amazing team very helpful Diana and bri are great the GM there's this amazing I've never had such a smoother process with any cell phone store they Rock”
“Sarah was very nice and friendly very very helpful very professional went way beyond my expectation of a sales lady that wasn't trying to get me to spend more than I needed to and a very nice person overall..He even helped Troy wouldn't break my new phone as quickly and help me out obtaining a case and a screen protector protectorTHANKS”
“Just came into the store on Chestnut and these ladies took the best care of my son and I, not to mention that their amazing attitudes made our day! Keep up the great work!”
10AM - 5PM
2623 N Kansas Expy, Springfield
Mobile Phones
“Corey and Jevin were great help despite me being a bad customer and coming in super close to close. They stayed late and dealt with us without any complaints! They are very knowledgeable in the products they work with and were happy to explain the details even though they were already staying late. Thank you guys!”
“I was very grateful for the help I received at the AT&T store. The staff was helpful and friendly, and answered my questions clearly. I left with everything taken care of that I needed.”
“Billie at T-Mobile did an amazing job helping me with my phone issue. She was patient, kind, professional, and knew exactly what to do. I’m a very happy T-Mobile customer, and I really appreciate the great service. Thank you, Billie, for your help and positive attitude!”
“Great Service! They went over and above to help us with a SIM card issue that I created. They care! Something that is I appreciate as a small business owner.We live in the country and really like their WiFi mini tower that is a cell phone line. Works great!”
“I have been helped by Matteo twice, months apart, and I must say that he does a fantastic job and makes you feel like he is doing everything he can for you. (I have been helped by others here as well and have always had a good experience. Just wanted to give him a special shout-out.) I've been with Metro since 2017 and it has been very positive overall. They are a great option and South Campbell store is a great choice for an in person visit!”
“***Edit***
They resolved the issue with a bill credit.
Sent a family member in to pick up an order for an upgrade and instead they slammed the account with a brand new line and changed the account password. Had to spend an hour on the phone with customer service and still have to make a return trip to send the device back in then replace a whole new upgrade order again. Not mad, just disappointed that a rep would put their own financial interests over that of a customer. All he had to do was just hand the device to her and complete the upgrade, instead he added a new line and canceled the trade in.”
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“Austin was incredibly helpful and not pushy. She was able to help me save so much money on my internet service by switching to Verizon. She also helped me upgrade a phone, get off AT&T and switch my old phone to a new number, whi l e keeping my current number. It took days, considering all the things AT&T had us do and she always made sure I was okay and followed up to help me. She was amazing!”