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“Went in to get help with some transfers after having difficulty online. Nick was incredibly helpful and sat with us to get things sorted out and set up. Explained everything and was patient and helpful.”
“let’s talk about Sam. From the get-go, he was knowledgeable and approachable. I initially came in feeling overwhelmed by the number of options available, but Sam took the time to listen to my needs and preferences. He asked insightful questions about how I use my phone, what features were most important to me, and even how my budget aligned with my wishes.His product knowledge was impressive; he was able to explain the differences between models, highlighting the pros and cons without any salesy pressure. I never once felt rushed, which is a common experience in retail settings. Instead, Sam seemed genuinely invested in helping me find the right phone.”
“I have always had excellent service at this Boost Mobile location. The employees are kind & courteous. They acknowledge you when you enter the store. They answer any & all questions, & call for assistance if they need help. I am really happy with the service. I wasn’t sure how it would go, I was a Virgin Mobile customer & change is not always good, but I am a happy customer. Thank you for your kindness.”
“Shawn was super helpful and worked through many different scenarios to get me the best deal on a new phone. He is very knowledgeable and has the customer's best interest in mind.”
“Eva and Stephanie were so helpful helping me gather my information from cricket to switch over. Those are the most lovely ladies I have encountered in sales in a very hot minute. They assured my contacts and photos were transferred over properly. They took less then 20 minutes to do everything. I am very greatful and they won a new loyal client thank you I will be returning here”
“Olivia was very knowledgeable. She answered all my questions about upgrade phones and their prices. She was respectful and courteous. She IS customer service! When her next review comes up, her raise will be well-deserved.”
10AM - 8PM
7820 Dodge St, Omaha
Mobile Phones
“It’s rare to find people that really care the way that Andrew cared to take the time today to help me upgrade, phones, and resolve an issue with a prior upgrade. Having a person with his character as part of your team is certainly a huge benefit to all of us ! Keep on doing awesome things Andrew!”
“We have been using this location for years! I have never had anything but the best experience with this location. Because of their excellent customer service, I recommend Boost to all my friends!”
“I went to pay my internet bill to Boost on 56th and Ames but it was already closed at 6:55pm. I then went to the Boost Store on 5518 NW Radial Hwy when I got to the door I saw they closed at 7pm also so I went back to my car! One of the workers James came running out the door and said we can help you! James and Jimmie were great! Paid my internet bill and was on my way! Way to go Boost for having 2 of the best employees I’ve ever had! Thanks James and Jimmie for the excellent service!”
“Had a great experience with Ellise at Verizon today. She was very helpful, knowledgeable, and pleasant. Ellise did a phenomenal job of helping me out with my purchase but also balancing that time with the other groups of customers that were walking in. Thanks for your help!”
“Luis was very knowledgeable and kind. He totally went out of his way to help me transfer my phone. He was very patient with me, as it took me a very, very long time and many tries to remember my pin to finalize the transfer. He also searched for discounts that he could apply to my purchase. Great employee! I'm a satisfied customer!”
“We stopped into the Village Pointe AT&T store after purchasing a new iPhone over at the Apple store. Erica was the employee who helped us. She got my phone loaded with all my information even though I made it a little tougher by not having an apple password and she also redid my wife's contract to save us around $40 a month on our bill. My visit exceeded my expectations, Erica was knowledgeable, helpful and friendly.”
“Came in to possibly become part of the -ACP PROGRAMLIFELINE PROGRAMWith the help of a experienced friendly worker named "Katherine"Not only did I get signed up for ACP PROGRAM and given a phone prolly normally cost $150-$200.And connected to cricket service plan of 30 a month brand/type of billable service. But only had to pay $10 for the whole transaction to be processed, ( I only had $13) ?? blessings..She also took time to sign my phone up and I walked out the store new phone all apps working and email connected for cricket business and more....ACP is a blessing cuz I was just out the hospital and homeless but got connected on this phone and have been able to start changing my life's position.”
10AM - 8PM
17650 Wright St, Omaha
Mobile Phones
“My husband and I went to this location1/28 and 1/29 the customer service was amazing! Jorge and Stacy were so helpful and patient with us as we switched our phone service to T mobile. Another gentleman helped us as well and was also very helpful and friendly. It was refreshing to have great customer service in person.”
“Brodie was fantastic! He was super helpful, knowledgeable, and made the whole process easy and stress-free.I appreciated his patience and thoroughness. I highly recommend him if you’re looking for great service at T-Mobile!”
“Great place to send money. They offer several services. Also a nice selection of Mexican and Central American products. There is a travel agent, a tax service, beauty salon and other small kiosks under this roof. Really nice place. Owner Tony is friendly and helpful!”
“The best Custumer service in the world . The gentleman in this location was outstanding I think He must be the General manager. Walking in was welcomed with quality of service in 10 mn. Thank you for all you do!”
11AM - 4PM
4938 S 24th St, Omaha
Mobile Phones
“Jake the manager was really knowledgeable, professional, and very patient. He went above and beyond to take care of issues. Highly recommended! Great customer service!”
8AM - 5PM
13444 L St, Omaha
Mobile Phones
“It Is the ONLY Verizon store in Omaha that I am familiar with that takes time with you and for you. Great Customer Service! They take the time needed!
PLEASE TAKE NOTE....
I have not and do not intend to enter the other stores where I feel like a number, and have been treated worse. Yes, I was shocked at the rudeness!
I pay enough for my phone, needed items for upkeep, not to mention a monthly fee that keeps going up.
Customer service and customer respect is important to me.”
“Dan H (manager at village point)made this process seamless and probably the best transfer of phones I have done with Verizon. He explained all the features and was so thorough. He’s extremely knowledgeable, polite and patient. He was quick in the process from start to finish. I will keep using him as long as I can because he was so great and efficient . I definitely will also be recommending him to EVERYONE I know!!! Please let him know I’m grateful for him making an annoying process so enjoyable.
Will definitely shop with Dan for all my Verizon needs from now on.”
10AM - 8PM
3575 L St, Omaha
Mobile Phones
“Stopped in for some billing questions, my bill has been too high for quite some time, not only was it and inviting atmosphere when I walked in but they took extra time to go over everything I’ve been paying for they set me up with a discount I didn’t even know I was able to get we knocked the bill down quite a bit and I added two watches to the plan still for less than what I was paying previously. They were so friendly and professional , I will definitely be stopping back in. Ivan and Paola were the associates that assisted me.”
“The woman that normally works is awesome and most of the employees are very helpful and polite! I did however run into an arrogant, ill-mannered child working in there tonight which is unfortunate but I didn't want that to ruin the rating I would normally give!!”
10AM - 7PM
9947 Redick Cir, Omaha
Mobile Phones
“I purchased a new iPhone 15 while I was visiting from Florida. The transaction went smooth without losing any data. I’m very pleased. No up selling but a product that exceeded all my needs in a timely and efficient manner. Well done.”
“My experience was the best
Kenya, a very good girl, kind and willing to help me.
I had a lot of doubts about my plan and she helped me with that.
He also gave me the offers and how to apply for a new cell phone that we were interested in.
The truth is Kenya is a love, very good service with her in this location ?”
“Thank you very much to Emily and Jovana for my new phone, they gave it to me for a good price with a case and protector. I recommend this store, they are very kind.”
“I had some issues with this store. I don’t want to affect anyone’s income. I spoke with someone they were quick to help. We all have days where we just might have miss communications with other people.”
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“I recently visited the Verizon store on a busy Saturday afternoon and was immediately greeted upon entry. Despite being occupied with other customers, David took a moment to inquire about my needs and assured me he would assist me shortly. Even as the sole employee managing multiple customers, David demonstrated remarkable kindness and patience. I came in to open a new phone line for my son and explore available deals. Through a thoughtful discussion, David helped identify the perfect phone for our situation, even comparing pricing options as I deliberated. He courteously informed me of an upcoming appointment but reassured me not to worry when I inadvertently extended my visit. David communicated with the waiting customer and generously offered to stay late to accommodate them. After the store closed at 7 p.m., David called me at 8:56 p.m. to finalize my iPad transaction, staying two hours beyond closing time to ensure every customer was looked after. His dedication and integrity were truly impressive.
The following day, I noticed a 36-month payment plan for the device and returned to the store for clarification. Waylon greeted me warmly and promised to assist once available. During a brief pause in his duties, he took the time to understand my billing confusion and professionally explained that the fourth phone line was free, clarifying that iPads were not included in this benefit. His professionalism and patience were commendable.
After discussing the situation with my husband, I found myself confused again and returned on Monday. Waylon remembered me and, when there was a pause in assisting another customer, took the time to address my concerns once more. He kindly clarified that the new phone line included a free iPhone device, but I still have to pay for the phone services because it's not the fourth phone and assured me that the billing would soon reflect this accurately. Throughout, Waylon’s friendly demeanor and willingness to help made the experience exceptional.
David and Waylon epitomized Verizon's corporate values of Trust, Care, and Excellence. They built Trust through their extensive product knowledge and interactions, demonstrated Care by patiently explaining details and going the extra mile, and set a new standard for Excellence by ensuring I felt valued and understood. They truly reached beyond products and services, connecting me to the larger truth of Verizon's mission. Thank you, David and Waylon, for your outstanding service!”