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“I lost my phone the other day. Ashlee at the plaistow store was absolutely fantastic with my problem. Her efforts solved the situation seamlessly. I am extremely grateful”
“When our phone screen wouldn't come on we brought it to CPR in Salem NH. Technician Nick respectfully listened to our concerns and gave us a fair estimate for the most likely repair needed,replacing the screen and cable. When that did not resolve the issue, and further diagnosis was done, it was determined that the issue was a failed mother board in the phone, and that replacing the phone would be the most cost effective solution. At the end, what a surprise it was that we were not given a bill, even for the diagnostic work that had been performed! A great job by an awesome crew! Our thanks to all! Dave & Kathy S.”
“I’ve had my fair share of experiences buying phones, especially with Verizon. This was by far the best experience. Nelson was great at listening to what our needs were and addressing them to the best of his abilities. A++ customer service. We will definitely return for future purchases!”
“The At&T at Tuscan village provides out of this world service. Justin is a hidden gem. He was able to answer all my questions, was extremely kind and patient. He was even able to save me some money and didn’t mind the time it took to help me out. He went out of his way to say hello to everyone and help when he could and the store got very busy. I am very happy with the help I got. We added the Internet and got my mom a new phone for Christmas!!!”
“Javier is awesome! He is obviously a very nice man, super personable, and made the process less boring by engaging with us about other things not related to the products we were buying (because there was a lot of waiting for our old phones to do stuff like update and transfer data). Kinda awkward when your customer service rep doesn't know how to be a social human if you're doing a lot of waiting. Javier kept us engaged and we shared a lot of laughs. The other associates, assistant and store managers were also great, but Javi stole the show. Will definitely come back to this store location for future needs.”
“I had an outstanding experience at the AT&T store on Plaistow Rd, thanks to Cesar. I walked in at 6:45 PM on a Saturday—just 15 minutes before closing—feeling bad because my phone was completely inoperable after I dropped it.
From the moment I walked in, Cesar couldn’t have been more welcoming. He repeatedly reassured me that this is exactly what he’s there for and not to worry about the timing. He helped me every step of the way—getting a new phone, setting it up, restoring everything from my Apple iCloud, and making sure it was fully up and running before I left.
What really stood out is that he stayed nearly 50 minutes after closing to make sure everything was done right. That level of dedication is rare. Cesar was professional, patient, friendly, and an absolute gentleman throughout the entire process.
Truly one of the best customer service experiences I’ve had anywhere. AT&T is lucky to have him.”
“My experience at Cellular Sales was exceptional, largely due to the assistance provided by Brandy D.
From the initial interaction, it was evident that she prioritized understanding my needs rather than simply promoting products. She posed thoughtful questions, clearly explained each available option, and ensured comprehension prior to proceeding.
Unlike many retail encounters that tend to feel hurried, this experience was markedly different. Brandy exhibited patience, professionalism, and a high level of expertise. She facilitated a smooth and stress-free process, leaving me with confidence that I had selected the most appropriate solution.
If you value exemplary service and genuine care, working with Brandy will provide a highly positive experience.”
“Amazing deals very affordable and the customer service is amazing. Natasha goes above and beyond to help me any chance I have an issue with my new phone or tablets because I do not know how to work electronics well. Doesn't matter how many times I go in Natasha is easy to help me and has taught me a lot. Highly recommend!”
9AM - 8PM
4 Plaistow Rd, Plaistow
Mobile Phones
“We just moved our service to T-Mobile from the V company. Christian was extremely helpful and competent in setting up our two new phones. We were impressed! Thanks for your help and service.”
“Update: Today I Needed To Upgrade My Monthly Plan and Data Speeds, Stopped By The Haverhill Ma, Location and Seen Rosa Aponte, The Best and Greatest Sales Representative and Customer Service Person Ever??. Rosa Got Me All Updated and Squared Away She Is Awesome and The Best? People Stop By and See Rosa She Is Very Friendly and Knowledgeable With All Products, She Will Set You Up with a New Phone, Tabloid and Accessories With No Pressure Too Sell Products??
Very Happy To Find This Store and Location. I Was Looking For a Samsung A35 Phone, Talked With Rosa Great Customer Service, Friendly, and Very Knowledgeable. Phone Was Not In-Stock But She Could Order This For Me. Very Thankful To Finally Find a 5-Star Metro PCS Store Near Me.”
“The Best experience ever had shopping for a cell phone.
After a terrible experience at an authorized dealer in Methuen Massachusetts, this place solved all my issues and made my day.”
“Raudy and co are really on top of the game. Bought a new phone at another location and had a issue. Took it to Raudy and his co and they realized it wasn't a problem and recovered my email account. Other location the employee couldn't help. Guess I know where to go from now on. Thanks guys, like I told yall, saved me a lot of time.”
“Gilberto and Tristan were phenomenal! They were both very knowledgeable, patient, and had excellent customer service skills. They made the experience easy and enjoyable from start to finish. I would highly recommend them to anyone looking for great service. Thank you, Gilberto and Tristan!”
“Thanks to Camilla for being super helpful!! I had a couple questions about my plan and Camilla was very understanding and helped me all the way through! I will be recommending anyone i know who has any questions to come and see Camilla!!”
“The customer service at the store is exceptoinal. There was a woman named Anabelle that entertainted our kids with educational activities on iPads while we got our devices fixed. We had to go back a second time and the people at the store were just as helpful.”
11AM - 7PM
203 S Broadway, Salem
Mobile Phones
“Have a couple iPhones with Consumer Cellular and performed the QR Code E-Sim install (the switch from T-Mobile to AT&T piggyback cell tower network) using telephone support everything went very smoothly. After the switch my wife could not call me! Kept going direct to a message my mailbox is not setup! After 2 days of pulling my hair out with telephone support and I don't have any hair my CC rep made an appointment at this Target Mobile location. I consider myself very tech savvy what can they do that I can't? Turns out there was a conflict between the E-Sim install and old physical Sim Card in each phone. When Jacob viewed settings/cellular he could see the old Sim's and immediately removed our cases and took out the old physical Sim Cards, then the extra Sim’s could be deleted from settings/cellular! Like magic my wife can call me now everything working great! The next day I did have to reset my mailbox again and I lost my Visual Voicemail. Two More calls to CC help (make sure you get troubleshooting) my Visual Voicemail was restored! Kudos to Jacob at Target Mobile 203 S Broadway, Salem, NH location CC do not lose Jacob and give him a raise!”
“I went to this Verizon location today because I needed to sort out my account that had many issues. Mike worked with me for two hours and after multiple calls to customer service he was able to straighten everything out. He is definitely a seasoned veteran when it comes to dealing with all the ins and outs of the company. Mike was a pleasure to work with and I would recommend anyone that needs help with all things Verizon visit this location and ask for Mike!”
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“After months & months of changing phones & getting poor service with phone calls breaking up or not being able to make or recreve call. I finally changed carriers Verizon has been great. No more problems ,& Peter in Hampstead was so much help thank you, Peter.”