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“Best storage place in pennsville Great people friendly Brandon is the man had a great experience using this company they are very helpful and professional clean units I would highly recommend”
“John was very nice and made the process quick and easy. It was a very professional made my stressful move easy. Found me correct size unit I was looking for will always be my go to storage space.”
“your representative Steven Wister was absolutely amazing very informative he was very detailed. he explained everything that I needed to know concerning my unit I wisheverything and I repeat everything in life should be this simple”
“Cassandra is Amazing . I really can tell she loves what she does and she really cares about her clients. Her consultation was really informative and she answered all of our questions with confidence. Her energy is warm and inviting and I’m happy to do business with her and your company for a long time”
“⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Customer Service
“I want to recognize David for his outstanding customer service. From the moment we began, he was friendly, attentive, and very professional. He took the time to understand what I needed, explained everything clearly, and made sure I felt confident with the solution. His positive attitude and dedication truly made a difference.
Thank you, David, for your patience and respect — this is exactly what great customer service should look like. Highly recommended!””
“5 Stars thanks solely to Bria!
I’ve had my unit for about a month now and in the last week I have been contemplating moving to another storage unit place due to feeling like the price I pay is a bit high. Just when I started to explore other options, I received the kind of customer service that made my 100-and-some-odd dollars a month well worth it ! The other day an acquaintance left a good amount of my belongings outside of their storage unit which was on the other end of the place and expected me to move it all down to my unit on my own, this was done spitefully as they knew I was unable to lift some of these things on my own. As I began moving the stuff I could lift I was asked by Bria if I was ok. I asked her if she had a dolly and explained my situation. She said let me see what I can do for you, next thing I know I had two people there helping me move all of my belongings down to my unit. This made such an impact on my situation and my day as I was already rushing to get to my children and this unexpected situation was going to hold me back for awhile. I can’t say enough how much I appreciate Bria caring enough to find someone to help me. The level of customer service she provided to me far exceeded my expectations, and it made a world of a difference for my situation at that time. To be honest Bria saved me from having an emotional breakdown as I tried to figure out how I would pull this off on my own. There’s nothing I appreciate more than someone going above and beyond to help another person out. I want to be very clear when I say the solo reason I am choosing to stay with public storage is because of this interaction I had with Bria, as I said the customer service she provided me the other day was what made my monthly price well worth it. Thank you so much Bria ! My kids thank you too as I was able to get to my babies so much quicker because you went out of your way to find me some help. I will end this review by saying I have worked in and managed restaurants for almost 20yrs now - obviously the goal is to provide exceptional customer service, so It’s not often that I say I’m impressed with the customer service I’ve received - but I was BEYOND IMPRESSED with the way Bria went about my situation. THAT is the standard of customer service and professionalism and dedication to the job I seek out in potential job candidates. She sets the bar high that’s for sure! And Human to human - thank u for caring Bria !”
“Would highly recommend to anyone in need of storage. Pricing is fair and the customer service was great. Lana was friendly and very helpful. Would definitely use again”
“Very helpful friendly and speedy service. I would recommend anyone to aquire your facilities. Thanks! Great prices. And the staff on duty was great about recommending the insurance package”
“I was in there the other day requiring about sizes and prices of the unit and the young lady was so helpful, very sweet and informative. Definitely will come back”
“5 Stars thanks solely to Bria!
I’ve had my unit for about a month now and in the last week I have been contemplating moving to another storage unit place due to feeling like the price I pay is a bit high. Just when I started to explore other options, I received the kind of customer service that made my 100-and-some-odd dollars a month well worth it ! The other day an acquaintance left a good amount of my belongings outside of their storage unit which was on the other end of the place and expected me to move it all down to my unit on my own, this was done spitefully as they knew I was unable to lift some of these things on my own. As I began moving the stuff I could lift I was asked by Bria if I was ok. I asked her if she had a dolly and explained my situation. She said let me see what I can do for you, next thing I know I had two people there helping me move all of my belongings down to my unit. This made such an impact on my situation and my day as I was already rushing to get to my children and this unexpected situation was going to hold me back for awhile. I can’t say enough how much I appreciate Bria caring enough to find someone to help me. The level of customer service she provided to me far exceeded my expectations, and it made a world of a difference for my situation at that time. To be honest Bria saved me from having an emotional breakdown as I tried to figure out how I would pull this off on my own. There’s nothing I appreciate more than someone going above and beyond to help another person out. I want to be very clear when I say the solo reason I am choosing to stay with public storage is because of this interaction I had with Bria, as I said the customer service she provided me the other day was what made my monthly price well worth it. Thank you so much Bria ! My kids thank you too as I was able to get to my babies so much quicker because you went out of your way to find me some help. I will end this review by saying I have worked in and managed restaurants for almost 20yrs now - obviously the goal is to provide exceptional customer service, so It’s not often that I say I’m impressed with the customer service I’ve received - but I was BEYOND IMPRESSED with the way Bria went about my situation. THAT is the standard of customer service and professionalism and dedication to the job I seek out in potential job candidates. She sets the bar high that’s for sure! And Human to human - thank u for caring Bria !”
“Frances helped me out so much ! She was so amazing and sweet. She gave me a tour of the unit and amazing conversation! If you’re ever in need of a unit please stop by and hopefully you are graced with her presence!”
“This was my first time hiring professional movers and they made the process really simple. The moving crew worked quickly and carefully both picking up and delivering”
“I rented a unit thru Debbie today I wasnt able to leave a review on my iPhone using the scan method it wouldn't come up to write a review nevertheless my experience was nothing but impressive, & professional very organized as well all my questions were answered i felt very content & extremely satisfied after my rental purchase she was truly 1/2 if not more of the reason I choose to rent with SROA she is definitely a big asset to the company!”
“I wanted to write a review considering that I have only used uhaul to move my furniture and the trucks are convenient for those moving in a time constraint. The truck I received was a bit big, I was not expecting to be charge $200 to go less than 50miles. My transaction was disputed by the GM Taylor Eskridge , although I did not hassle about the mileage, I was concerned about the fuel fee that I was charged . I would recommend this service at this location, just make sure you have photos on your phone not just through the link evaluations. Contract# 79626382”
“I went in just before close, which isn't cool on my part but my work hours are hectic. Even though it was closing time Donna stayed late to help me out. She is a sweet heart and went above and beyond for me. I'm really grateful and very happy with the unit.”
“Easy, Friendly, Kaprice was awesome to deal with with. She mentioned she's the temp manager for now. If yall don't just make her a Mgr for good, you're wasting good talent!”
“The best storage facility in Salem County. Locally owned, operated, and maintained, and spacious, clean units to store everything from your project car to an RV or even just your in-laws extra furniture!”
“It’s been an excellent experience, and Roby has helped out a lot. We recently moved from Florida and trying to get situated and she made storing our belongings very easy.”
“Great easy process! Reserved a unit online and used the kiosk to finalize! Unit was clean and the process was very user friendly! Customer service was top notch! Would highly recommended!”
“The staff was friendly and nice. Gate access was always available. People were rarely there so I could easily get to my unit. I felt their price was reasonable. I was on automatic billing and when I moved out cancelation was easy”
“Having utilized self-storage facilities from coast to coast over the last 30+ years, I truly have to say that my experience with Sentinel self-storage in Pennsville, New Jersey far outshines the rest. The ease of using the kiosk to lease my space was beyond remarkable. 10 minutes tops. And if you have the good fortune to interact with Maria you will know what true customer service is. An absolute joy. I would recommend Sentinel self-storage to anyone in need of storage space.”
“Staff is knowledgeable and friendly. Facilities are very well maintained. My storage area was alway dry and move in clean. The gates and security were always functioning. Good stuff.”
“I only had to return a u-haul truck so didn't really have much of an experience that would warrant a rating. I gave it four stars because they opened before 8:30 and was able to check out and drop me keys off and go.”
“Would be nicer if could have access to units 24/7 or at least sometime past 5pm because if working til 5:30pm during the week makes things difficult. The process of getting a unit and then moving out of a unit was great! Just the app didn't let me upload photos so had to go to the office to complete the move out process.”
“Reached out to the General Manager for an issue and she got back to me in reasonable time and tried to resolve the issue best to her ability. The district manager Leah never responded to my call after being out of office last week and my situation was not an emergency for her to reach out”
“Was there at 9AM on a Saturday morning, right after they opened. Steven B assisted me. Truck was ready and clean. Experience was great, no complaints. Would definitely use this location again.”
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“I like the one on hook rd I haven't really had any issues. However I'm a long term rental iv been there almost 3 years the site says that they offer long term rental discounts however every time I ask about a discount they never give me one and over the 3 years my payment has gone up it use to be less then 200 now I pay 211. This place would be great if they offered discounts”