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“Aida fue muy amable. Me ayudo con mi servicio. Aida was very nice and gave me great service. She needs a raise. She was so patient and I definitely recommend her.”
“Joseph S and Aaron R were very helpful! They helped me order a iPhone 17 Pro Max and even sat through the process of setting the phone up with me! Appreciate their help and will definitely come back to this store!”
“Angel was a huge help!! I would recommend asking him for help he gave us all the needed information & had excellent customer service ! Definitely needs to be in management.”
“I been coming to this place for 5 year the best customer service ever ☺️ very generous, place always clean very respectful from the manger Zakir to the employee AJ,Petar,Malachi and everyone else best place to come to get your phone and more ?”
“Staff is very courteous and helpful. Even when very busy. Customer service and satisfaction are high priorities here! Special shout out to Cisco! Thanks for all your help and patience!”
“I came to this T-mobile location after getting the Run around at my local T-mobile store . All I needed was a new Tempered glass screen Protector and after constantly being denied and dealing with customer service I came here at a last attempt. The associate working yesterday was Luly and I can't say enough good things about her. She took so much time trying to get me a new screen protector through insurance and for some reason it wasn't covered . After going through so much hell with the other store and then getting denied from insurance she recommend a store for me to get a cheap screen protector and told me to come right back to her store and she would install it on my phone free of charge . She was very helpful with my concerns and went above and beyond to make me happy . she definitely helped turn my bad experience into a pleasant one. I highly recommend her to any customer experiencing issues .”
“I highly recommend Janet at the T-Mobile store on Main Street. She was extremely professional while handling my business account and guided me through the setup with great expertise and care.
In the past, my experience with some other staff at this store—three younger associates (two Spanish and one Arabic)—was disappointing due to a lack of professionalism and customer service. However, the store clearly took action and now has a professional and friendly team.
I’m grateful for Janet’s assistance and professionalism, and I highly recommend both her and this store to anyone looking for excellent service.”
“I'm not sure why this store has received so many negative reviews. The staff and manager were extremely helpful, ensured I received the best available offer, and took the time to explain everything thoroughly. I would not hesitate to return in the future.”
10AM - 8PM
205 US-46, Totowa
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“Gabriel & Fiona were extremely patient and helpful in setting up my account for my TV services with the free Hulu Disney bundle. Thank you for the very polite and helpful services you guys offered!”
“My Boyfriend and I went in to transfer lines from At&T to Tmobile, we were helped by Ashley and was honestly the best and easy experience with her, she was very helpful in explaining the breakdowns and the features and benefits and the process went smooth thanks to her amazing help. Thank you Ashley for your amazing service!”
“I had a serious issue with my phone. I was unable to use it since I locked it out attempting to lock down the Sim. I went into the Totowa store and was assisted by Dan Stevanovic. I explained my situation, and while the store has limited access to certain account data, Dan was able to troubleshoot the issue. He got me back up and running in short order. He was extremely helpful with answering all my questions. What a great dude.”
“Thank you for the great help. I walked into the store and Aya ? was there for helping me. She’s a good stuff. She explained everything for me and the team were really welcoming.”
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“My experience at this store in pompton plains was terrific Hank paid such detail to everything and got me set up with a good phone at a great price Andrew who looks like the store manager he was also terrific.. I had a problem with my debit card because I had to swipe it but they don't take swipe cards so Andrew will actually pay for it for me and I just went and got him the cash back I don't think any place would do that except for this please.. so five stars for Hank and Andrew I recommend going to the store absolutely”