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“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“I had a problem with my phone, Verizon customer service was horrrrrrible (Manny/Trillion/Shian & Justin) were excellent, my problem was so unheard of that it literally took them all to fix my phone, they were patient, helpful, showed concern, worked together and made sure I was a happy customer before I left…….Im never going to any other location and I live approximately 20mins away and there is a location 5mins away from me!”
“Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.”
“Fernando was extremely patient, thorough and kind during our transaction yesterday. I had a rambunctious 1 yr old who couldn't stay still. He solved the account password issues and uploaded my former carriers pay off bill so easily. He should definitely be considered for a promotion.”
“I've been there a few times lately. And each time I've been completely satisfied. I told the manager, Andrew that he and his staff are great. I'm not technically knowledgeable. So I depend on the staff here to keep me online and up to date”
“Hands down. Great service I was in & out Told them exactly what I needed and they did there thing. I appreciate it guys. Thank you again. Ill see you guys soon”
“I just visited that store for an upgrade an the representative Carlos was so helpful and kind. I highly recommend this store. All the people there is so nice and polite.”
“Very nice receiving staff. They even uploaded me 1 day earlier before my scheduled appointment it helped me to move on my next load. About 4 trucks can park in their yard for overnight”
“New manager Tommy is amazing and the staff here helped us out with all of our issues! They are very knowledgable,and explains everything in a simple way! Thank you Steven and Yolainy!”
“My wife and I recently visited the store and had an excellent experience with Puma. She was knowledgeable and friendly. She took the time to understand our needs and recommended the perfect deal for my wife. I appreciate her honesty and the lack of pressure to buy the best 4th of July promo. The store was clean and well-organized, making it easy to find accessories and compare different devices. The checkout process was quick and seamless. Overall, I highly recommend the Middlesex location for anyone looking for a new phone.”
“I visited the T-Mobile store at Menlo Park Mall expecting to resolve what I thought would be a simple issue, which ultimately turned into a more time-consuming situation. A store associate named Al assisted me immediately upon arrival and clearly explained the steps I needed to take, which I followed carefully. When the issue persisted, he took the time to work directly on my phone himself, but the problem still could not be resolved.
At that point, I suggested purchasing a new phone, and he agreed that it was the best solution. Throughout the entire process, he remained calm, patient, and supportive, ensuring I felt guided every step of the way. I truly appreciate his professionalism and dedication to customer service, and I would highly recommend him to anyone seeking assistance or excellent service at this location. Thank you”
“After having issues connecting my home cameras to my 5g i contacted the general customer service number and was told to visit the closest Optimum location. And so I brought my device to this edicon location to be switched out for one that gives me an option to connect to their 2.4g and 5g. The female representative assisted me with the exchange after the initial young male representative didn't seem to be familiar with that issue. Didn't take more than 10 minutes. I was in and out. I was satisfied with the service.”
“The team here are all great! I had an issue returning my iPhone and they worked tirelessly to help me resolve it. Eboni especially provided the HIGHEST level of service and made sure everything was handled correctly.”
“Great store!!! Christian a mobile Expert were super nice and helpful. I got a good deal on my new Air IPhone !! The stuff is really professional!! Highly recommended!!!”
“Update-Luca saved the day. He was able to replace the non-working charger. Also was able to figure out the issue with the locator. Problem with safari but he showed me a workaround. Great job Luca. Changed from one star to four stars because he fixed a bad situation created by the first employee. Initial post- Our $45 charger just stopped working. We bought it a free months ago at a Verizon store. Rep Nayyar said nothing they can do. Wouldn't even look up when I purchased it. Said she couldn't. Said I should call Apple. Might as well buy accessories at Apple for all the help you won't get here. She seemed bothered about having to help at all. The location on route 18 in east Brunswick is much more on the ball. If you come to this store I suggest waiting for someone who actually doesn't mind doing their job. Asked to fix my location (near me now gets wrong county). After wasting my time she said I have to wait for someone else. New? Untrained? Doesn't care? Hates job? Super crappy experience. Had her hand out ready to charge me $46 to buy a new charger. In event she gets sales credit I will let the person I am waiting for ring it up. Shaking my head.”
“I only went to this location to pick up a pre- order phone, friendly customer service, efficient, I was in and out 10 minutes later, just what I wanted and needed.”
“I do not usually write reviews but my great experience at Verizon compels me to state the following
Uniformly every employee is great.
In particular I wish to state that Cristian and Adrian who helped me are extremely polite knowledgeable and always cheerful
Employees like Cristian and Adrian bring reputation to your business
My best wishes to both
Pitchumoni md”
“Yesterday I had to finance a new phone because my old phone wasn’t working anymore after three years lol
Simeon, was very helpful and professional from start to finish. He even showed me how to operate my new phone…
I highly recommend this store so long as they have associates like this young man
MARIO j ORTIZ”
“Dalia and steph did a phenomenal job helping me switch my family to tmobile great experience very pleasant and gave us everything we needed highly recommended this location”
“Metro PCS is another cell phone carrier in the area. They seem to be similar to Boost mobile and T-mobile in that they have a lot of prepaid plans and phones. Their coverage area is good in the New York Metropolitan area. There are no annual contracts and they are on the T-Mobile network.”
“This store is fabulous! Davian was ultra informative and helpful. Saved me lots of money. Josh was very welcoming and cool!
Just visited again--November 2024--Davian saved me so much time and money; it is just such an uplifting experience to come here for phone help. Thank you again Josh for your smiles toooooo!!
Update-- thank you James!! Juan too. Such great people working here!”
“Big shoutout to Darrel at the Verizon store for hooking me up with the iPhone 16 upgrade. The process was super smooth from start to finish. Not only did he know his stuff, but we also had a great conversation about music. Darrel is the man. Ask for him if you want top-notch service and good vibes”
“Sue Slater-Wagner at the T-Mobile in Piscataway, NJ is absolutely amazing! My dad and I visited on 2/16 to take care of several things on his account, including an upgrade that required downloading the app and completing a few extra steps. Sue was incredibly knowledgeable and walked us through everything with patience and professionalism. She never rushed us and made sure we understood each part of the process. Her patience was truly unmatched. Thank you, Sue, for such outstanding customer service!”
“I had an amazing experience switching from ATT to T-Mobile. I was helped by Francisco Garcia. He was very knowledgeable about all the promotions during the thanksgiving sale and explained the details very clearly without any hidden fees for surprises and patiently answering all my questions, which has helped me to make a very educated decision. I wish Garcia the best. Hope he continues to help a lot of other customers.”
“Joseph helped me twice. Not just a great guy, but is very knowledgeable when it comes to technology and Verizon. Got two new phones, he made the process seamless and satisfying. Would 100% go back to him and that store.”
“I'm so happy I came to this location. Jeilidy was amazing!! She helped me switch my old phone to my new phone. It took forever to switch all my photos and information but she always kept checking in on me while I waited for the switch, which I really appreciated. Of course I had a million questions lol but she answered them all with a smile on her face and she is super knowledgeable on everything I asked. Also when I walked in I was greeted by Mario and he was so nice too! Great location!”
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“This review is for that best customer centric rep Leo. He is beyond amazing and the way he helped us with porting my husband’s phone number was beyond amazing. He solved the issue in 10 minutes that this store manager and another rep couldn’t resolve and just misguided us to contact the old service provider. Thankyou Leo!! you are truly amazing!!!!”