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“I visited the Austin street store on a couple of occasions in the last few weeks and was helped by Chris each time and he was extremely helpful and very professional and is definitely an asset to the company”
“Excellent service , I had alot of issues with my phone went in listened and helped me with out the preasure of trying to buy another phone like the other verizon that i went to and when i said i dont need a new phone they could not help me all of a sudden. Here they were frendly,professional and didnt try to make me buy a new phone. They are my verizon store from now on going forward”
“Elizabeth is an excellent person! I adored her she took her time to help me and transfer all my number information and my phone information. He also told me about the internet at home and it is excellent. I recommend you come here! Especially for Elizabeth, excellent customer service.”
“I came here after dealing with another Verizon store that did nothing to help me and it was like night and day. The staff were so helpful and didn't try to pressure me into changing my plan. They did tell me that we could save money by opting into autopay, benefits of other plans, etc. They set up my new phone easily, ensured it worked, and answered all my questions.”
“I recently visited to upgrade my device. They assisted me in setting up my new device and helped me get a beautiful Apple Watch. I love this place because they have the best customer service.”
“The best in the neighborhood!! My go to store for everything!! Great music, great vibes!! Plus plan is the way to go!!! Traveling next month to Europe, going to have a blast with my Netflix on the plane!!”
“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”
“Very happy with the service that Miss Andrea provided me during my visit, although this store is a little far from my house, it does not prevent me from continuing to come back because of the great service they give me.”
“This was by far one of the best T-Mobiles I’ve been to! The staff is very attentive and goes over and beyond to make sure that you leave there pleased! I certainly look forward to returning back to this location!!”
“The store was very helpful. manager Kelly has such a good aura and energy. Her and her team are doing great,,, I love the improvement from this location. I will bring my family by.”
“Today Justin and Devv helped me. This has been the best customer service I have received at any Tmobile stores. They made sure to show me all my options and they were flexible. They helped other customers while helping me using their time very efficiently. Thank you for your services.”
“Thank you Devika for all your help today ? she is such an amazing girl.check out this location for all the great deals and ask for Devika she will give you all the great promotions!”
“This T Mobile store actually saved my vacation! My smartphone had no reception or internet in Manhattan. According to Telekom from my home country everything should work, so they weren't much help. I went into the business with few expectations and was more than convinced. My problem was immediately identified and a solution was quickly worked on. I was provided with a great offer and a 5G capable smartphone. And all of this without a contract or monthly fees. My vacation can now continue without worries. Thanks to every single employee on site. Greetings from Germany :)”
“This place is the best Verizon store I have visited. Shweta is the best and is very knowledgeable. She will give you the best deals possible on the market. 5 stars!!!”
“Brian is amazing, I gotten a new iPhone and he even reduced my monthly bill so it felt like I paid nothing at all please go to him if you want to save money and get a new phone”
“Lanisha helped with my account because my bill was way to high and she got me a new phone at a affordable price. If you need any help go to Ms.Lanisha her name tag say La”
“My experience at TMOBILE has exceeded my expectations. I am so grateful for Devon for all of his help in purchasing all my products. I highly recommend this location. Thank you so much!!!”
“Felicita was amazing customer service i came in to make a payment she took knowledge me right way and her other coworker didn't knowledge me I'm going tell all my friends to come to this location because I had a great experience”
Open 24 hours
1412 Broadway, New York
Internet Service Providers
“I have been dealing with Natural wireless for more than 2 and half years now in 2 addresses.Their service is outstanding. The customer service teams are always helpful all the time. They respond very quickly either with emails or phone. They have been always patient with me and never cut the service for any financial delay and have been always helpful and understanding like when my card was lost twice and they waited for my new Visa card to be released and never cut the service.Their cost is reasonable and the internet is fast with no interruptions. Their technicians are very very professional and helpful and they always come on time with same-day service. Once I paid for the service, the technician came on the same day even it was a weekend to install the service.Keep it up Natural Wireless. God bless you all.Thank you so much for your service and support. Highly recommended?”
“Came in today to see the wonderful T-Mobile representative help me put my screen protector and Tech 21 case on my phone. If you want new accessories and protection kits for your phone here’s the place to come. Saved me time from not heading out to the Apple Store either. So great pick for locals.”
“Isaac went above and beyond in helping me upgrade my iPhone. His positive attitude gave me the best experience at this branch and he was also attentive to the other customers entering the shop.”
“Had a great experience working with both Ralffy and German. They helped me get a new iPhone, set it up and transfer all my data. Got a great deal too! Even offered me bottled water. Thank you!”
“My daughter and I visited the Tmobile at the Kings Plaza location today. I had an exceptional experience and service from Sharisse. From the moment we walked in, she made us feel at ease. She took the time to thoroughly explain the features of the phone my daughter was interested in, walking us through each process step by step. Not only was she incredibly knowledgeable, but her patience was truly remarkable. She didn’t rush through anything. She made sure to answer every question we had and reassured us when we were uncertain about anything. Her genuine care and attention to detail made the entire process seamless and stress-free. She even went above and beyond to ensure that the phone was set up exactly how she wanted it before we left the store and I even purchased a tablet while there. It’s rare to find such personalized and attentive service, and I truly appreciated how she made what could have been an overwhelming experience feel like a breeze. This kind of customer service is why I’ll continue to choose T-Mobile in the future!”
“I recently visited T-Mobile, and the representative provided my solution within just 5 minutes. I was in and out of the store in 7 minutes! I wanted to say it was truly an awesome experience with exceptional service.”
“It’s my first time here and it’s really nice. The guy saw that I had a lot of stuff and took the initiative to help me move the boxes. He is so kind and enthusiastic!”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“I had an amazing experience at this store with manager Praveen he was very helpful, very knowledgeable, friendly. Will recommend to anyone that wants the best service!!!”
“I came here without an appointment because my phone stopped working and Richard knew how to troubleshoot the issue right away! I was in and out less than 5min. I appreciate the exceptional customer service, quick triage and troubleshoot, and additional tips for longterm maintenance. In a fast paced city, I heavily recommend this location.”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
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“I recently visited the T-Mobile store to buy a new phone for my 85-year-old mom, who had a lot of specific requests but very little understanding of technology. The salesperson, Dickson, was knowledgeable, professional, and incredibly patient with all our questions and concerns. He took the time to explain everything clearly and made sure we found the perfect phone for my mom. Dickson’s excellent customer service made the whole experience smooth and enjoyable. Highly recommend this store and Dickson for their outstanding support and care!”