“Both the Service and Collision departments treated my old Jeep with respect and care. They called and checked with their upfront pricing before any work was done, and got my vehicle up and running again in a very short time. I will be using Cortese for all my automotive needs from now on. Can’t recommend them highly enough.”
“The Mobile service was a great experience and very convenient for me. My Corsair needed an oil change and tire rotation. The Mobile Service came to my home. I recommend taking advantage of the Mobile Service.”
“From the min we walked in everyone was extremely helpful. My son drove in from Michigan and while he was here, got a flat. They did not make us wait and help us immediately. The service and the price unbelievable. Thank you...”
“Rented a car from Enterprise and the friendly staff made the experience delightful. Was given a beautiful clean car and the return of the vehicle was quick and again very friendly. I would definitely recommend using Enterprise for your rental needs.”
“Wanted to write a review because I felt it was warranted. I was conflicted between a 4 star and a 5 star review. My wife needed to rent a car and recently changed her name after we got married, which had not yet been reflected on our credit card. Because the name on the card was different than her license, they wouldn't let her complete the rental. This caused a fairly major delay in both our travel plans for the day, and we were both visibly frustrated. They apologized and gave us a free upgrade, called the next day to make sure we were satisfied and even knocked a few bucks off the rental when she returned it. Wanted to knock a star off for not communicating to us that the card and license needed to match when we called in to book the rental, but all in all, I felt they rectified the situation to our satisfaction.”
“As far as car rental places go this one is nicer than most. They have to and from shuttles divided by terminal and they run often. All rental agencies are at one place. It is a bit confusing returning cars as well as the tracks that destroy tires if you reverse trying to figure things out, hence the 4 stars not 5 but the staff was extremely helpful.”
“This has been my best experience with rental car places. The young man Tahj was very flexible, professional, and understanding of my needs. I will highly recommend Enterprise to my family and friends for any future car rental needs!”
7 AM - 12 AM
1200 Brooks Ave- Roch. Airport, Rochester“Had an amazing experience with National Car Rental at the Rochester, NY airport. When I returned my car, Joe was more than friendly and extremely helpful. Great customer service!”
7 AM - 12 AM
1200 Brooks Ave- Roch. Airport, Rochester“The VW in September only had a USB-C outlet which is the standard in Europe but I needed a regular USB connection. There were no other cars to lend me. I was about to head to Best Buy for an adapter when the garage manager, Joe Yacono, came running over waving a USB-C cord from his own car which he loaned me for the weekend. It was service above and beyond. I also want to praise the young man, Sylvester?, working behind the desk inside the airport. Extraordinarily friendly and helpful. I've had a lot of good experiences renting cars, but this stood out as one of the best. Thank you Enterprise for getting my stay in the Rochester area off to a good start.”
8:30AM - 5PM
3760 W Henrietta Rd, Rochester“Jeff and his ENTIRE crew are top notch! Every interaction has been a five star experience over the years. Today Jeff went above and beyond to help us in a jam. We could not be more thankful. I highly recommend them!”
10AM - 4:30PM
961 Lyell Ave, Rochester“Me and my wife had a blast, thank you last minute rental. This place was very professional and extremely polite. Great customer service. We will definitely be coming back.”
“very good experience getting a rental even though Uber was not supposed to allow me to reserve one. The owner was wonderful and the woman who got me all set when dropping off was great, even though her computer was giving her problems. Wonderful staff, much appreciated.”
“My experience with Michael Domizio was the best experience yet out of the 4 rental car companies that Ian a member of.He went out of his way and was so kind he really represented Enterprise and he made a lasting impression on myself and my son. His service to us hit a home run.Entetpride will be my number car rental because I look forward to doing Business with Michael ?,”
7:30AM - 6PM
2400 W Henrietta Rd, Rochester“Had my 2020 Ranger serviced. In for 10K. Used my points I received for buy new. So no cost Everyone friendly and courteous . Service was prompt. The only negative is no checklist of what service was performed. Left me a little disappointed.”
8AM - 5PM
1301 East Ridge Road, Rochester“It was so easy to rent this vehicle. I rented it out 2 days in advance through AAA. I had a morning pickup for an economy car and needed to get to work. Manager got me in and out quick. He also said I got the "manager's special" too, so I got to drive a 2023 camaro at an economy rate like letss gooo. Brakes went out on MY car but had me feeling like I won the lottery with this one ? then I was running late for drop off because of crazy christmas gas station lines and so I called them (picked up the phone fast) they said not to worry because they would be closing soon anyway and didnt want me to be rushing or have to charge me extra for gas fill up. Very pleased with this experience and the customer service.”
7AM - 10PM
320 Central Ave, Rochester“James Mastro helped us find the perfect vehicle and took care of us when we were in a pickle. Thank you Enterprise! I recommend this Enterprise, everyone there is incredibly friendly.”
“Prepaid for a rental but when arrived the vehicle requested was unavailable. Thankfully they upgraded us to an even better vehicle, but unfortunately the vehicle had not been cleaned properly and smelled like weed. Loved the car, disliked the weed smell.”
“I rent from this location frequently and always have a good experience. However, for each of the last 6 rentals over the last 8-10 months the tank was 3/4 full when I picked up the car. It happens so frequently that it seems intentional. Check the gauge before you leave and let them know if it's not full. Overall though I have a good experience here.”
8AM - 5PM
15 Elmgrove Park, Rochester“I have to say I believe is name was nick did a great job in assisting me this morning last minute with this rental due to my car being in the shop I highly recommend this location”
“Rented a Toyota Tacoma for the weekend. Truck was really nice and was surprised that it was a TRD OFF ROAD 4X4. BUDGET WAS REALLY CHEAPER THAN OTHER RENTAL COMPANY!!!”
“These employees are great. Fast and quick service. After dealing with Hertz, never going back to Enterprise.. enterprise upper management and team. Hertz had stream line the rental place easy and simple. Thank you Hertz!!”
7AM - 12:30AM
1200 Brooks Ave, Rochester“When we first got our car it had a change oil light flashing non stop & it shook.Things happen, but they made it right. - that’s what matters. When we called we got a new rental with ease. Easy drop off & great service.”
7AM - 12:30AM
1200 Brooks Ave, Rochester“My experience was amazing. I was nervouse because of the bad reviews but dollar car rental didnt disappoint. I arrived to the rental booth and there was no one at dollar but sign said just to go a few booths down which is not a problem for me. There was no line. They didnt have the car I rented upfront ready and available(I would have only had to wait 5-10 mins for them to get it at there other parking lot) BUT they ended up giving me a camaro instead for no upgrade charge. Best car rental experience ever!”
7AM - 12:30AM
1200 Brooks Ave, Rochester“Avis got us in and out quickly. Their counter staff were very polite. I was pleased with the Chevy Equinox. Good economy with amazing power at the on-ramp. I had to withhold the fifth star simply for the apprehension of driving in New York with an expired out of state tag. The South Carolina registration expired in MARCH 2023! Oops.”
7AM - 12:30AM
1200 Brooks Ave, Rochester“Second time renting here and never a bad experience! Appreciated the upgrade and the ease of pick up and drop off. Vehicle has only 1K miles on it and was in great condition. Truly not sure why there are so many bad reviews. Only area for improvement would be to monitor the phone lines. When you are connected to a local employee, no one ever answers the line.”
“From start to finish, every step was very easy. The online reservation was a breeze. The people at my local Enterprise were very courteous and outgoing. It felt like I was dealing with old friends, even though I'd never met them before.”