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“Amazingly easy and quick! Drove my car in and sat in their nice waiting area and worked on my laptop while I waited. All done in less than an hour. Very friendly and knowledgeable!”
“Fast, efficient, best price in NYS and able to complete my auto purchase within 3 hours and 39 minutes. I drove a total about 3 hours and saved 6000 dollars on 2024 Dodge Durango. Thats what I call good customer service. I worked Anna Moretti and her team. Highly recommend and worth the drive.”
“I’ve never had a good experience with the service department. Every time I’ve taken my Lincoln in for any type of services there was a problem. For example from day one when I purchased the vehicle the back driver side tire would have low pressure. It would pop up on the dash gage indicating low tire pressure. I took it in 3 times for the same problem which I thought was ridiculous but, whom am I to say! Then I would have to fight to get a loner car to drive. Service people would say I’m sorry Mr. Saporito we don’t have a loner car for you. Well then I would have to sit there till my car was done. And I had other arrangements that particular day. Then the last time was a disaster when they deemed my car Undrivable there was a recall unbeknown to me I never got a notification in the mail or else where. But How long did it did I wait like the time when I dropped my car off at 9:30 my appointment was for 9:30. And I waited around till 2:30 when they finally gather up all the information they need to get me in to a rental car. Witch was a bunch of BS! Plus they had know technicians to diagnose what problem was. They sent it over to Ford store and it was hours before the had a specialist look at. In the mean time I had to take my pills because I have Parkinson’s plus I had to eat something with my pills and I walked to the corner Chinese restaurant to get some food to go with my pills. Because if I don’t eat I will get sick. But I do appreciate getting a rental car at around 3:30 to make my way home. If you would pass this on to John Cortese and he could respond to me as well because I don’t like pointing fingers.
Regards,
Jim Saporito”
“Respectful and kind they took care all the needs of the customers yes ill be using Enterprise for rental car in the future A plus to the staff thank you 🙏🏼 for everything”
“my mom rented a car the other day & not only did they upgrade the car for us for free because of limited capacity but even though they were SUPER busy they accommodated us in a timely manner & after she dropped it off they called her to check if everything was all good & if she enjoyed the service , i would recommend , especially for emergencies or last minute decisions ! 10/10”
“Irondequoit NY Team Rocks!! These Gentlemen and Ladies are so awesome!! They have made this transition for me extremely Blessed! I never have an issue going in and they have with me throughout this whole experience. This is the Best Team hands down!!”
“If I could give them a # 10 I would 👏
It is our 3 rd time using them, they are so receptive, kind, accommodating and great location right off of Chili Avenue or Rt 390.
It is not easy to find car rentals at reasonable rates but I feel extremely fortunate that these people are in Rochester. Across from the ROC Airport too!
Very professional checking in and checking, no punches, no surprises & 7 days a week if you need a car last minute like I have. 🤗👍”
7AM - 12:30AM
1200 Brooks Ave- Roch. Airport, Rochester
Car Rental
“I have always used Enterprise as my family go to car rental company because they have never let me down. The customer service is outstanding and the staff we've encountered are the best on the planet. Thank you Enterprise for having such a great staff and automobile supply.”
7AM - 12:30AM
1200 Brooks Ave- Roch. Airport, Rochester
Car Rental
“Peter, Jacksonand Sully were extremely helpful checking my car back in, went above and beyond and truly provided great customer service
Great car and overall experience. Highly recommend”
Open 24 hours
1300 NY-383, Rochester
Car Rental
“As far as car rental places go this one is nicer than most. They have to and from shuttles divided by terminal and they run often. All rental agencies are at one place. It is a bit confusing returning cars as well as the tracks that destroy tires if you reverse trying to figure things out, hence the 4 stars not 5 but the staff was extremely helpful.”
10AM - 4:30PM
961 Lyell Ave, Rochester
Car Rental
“Me and my wife had a blast, thank you last minute rental. This place was very professional and extremely polite. Great customer service. We will definitely be coming back.”
“Prepaid for a rental but when arrived the vehicle requested was unavailable. Thankfully they upgraded us to an even better vehicle, but unfortunately the vehicle had not been cleaned properly and smelled like weed. Loved the car, disliked the weed smell.”
“I rent from this location frequently and always have a good experience. However, for each of the last 6 rentals over the last 8-10 months the tank was 3/4 full when I picked up the car. It happens so frequently that it seems intentional. Check the gauge before you leave and let them know if it's not full. Overall though I have a good experience here.”
8AM - 5PM
1301 East Ridge Road, Rochester
Car Rental
“Everything was pretty good at picking up my rental. But just right now i was looking for the address again for my rental return and i just realized that is closed…… So what i suppose to do now?”
7AM - 10PM
1265 Scottsville Rd, Rochester
Car Rental
“These employees are great. Fast and quick service. After dealing with Hertz, never going back to Enterprise.. enterprise upper management and team. Hertz had stream line the rental place easy and simple. Thank you Hertz!!”
“Some folks have issues but I'm convinced it's user error rather than the location. Act how you want to be acted upon.
I have never had an issue working with the folks behind the counter. They're always kind and courteous, plus renting from this location vs the airport saves you money. They might not have the exact class available but thats SOP for any location. They'll still work with you to provide a reliable vehicle.”
“I have rented from this location twice now since moving to Rochester and let me tell you.. It’s been nothing short of an AMAZING experience. Victoria is truly an amazing person who makes the renting process so easy and honestly enjoyable. She was there both times I came in to rent and the 2nd time she remembered who I am. It honestly feels like I have a friend at Budget. ? Victoria is knowledgeable, friendly, caring, and shares in any concern you have with a car that you’re renting. She went out of her way to give me a car that I’d be more comfortable in the 1st time I rented from this location. I seriously cannot say enough amazing things about her. Victoria, if you get to read this… THANK YOU!”
7AM - 12:30AM
1200 Brooks Ave, Rochester
Car Rental
“I've never had any problems renting here. I live in the area and sometime rent a car to drive to Jersey for work. They are communicative and walk me through everything I need to know. Never had any problems with hidden fees or after drop off charges I didn't expect.”
7AM - 12:30AM
1200 Brooks Ave, Rochester
Car Rental
“Had the best experience. Got a car with 65000 miles to use going to Atlanta. First lady didn't car came back in and dealt with a great rental advisor Brenda the best, if all rental advisor's were like her it would be great she helped me out with my concerns and was really really great thank you Brenda for going above and beyond.”
7AM - 12:30AM
1200 Brooks Ave, Rochester
Car Rental
“Check-in and check-out excellent. Paid extra for a “better” car as I hoped we’d avoid others experience with receiving a car that reeked of marijuana. Strategy failed. Smell was awful in our car and did not go away despite windows down for 3 days. Do a smell check before you accept a vehicle from this Hertz if you care about this issue.”
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“Always good to work with the people there are younger than me so I call them all kids they're very professional and know how to work the business communication skills a customer service are very good that's why I always rent cars from here they always do a top-notch chop”