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“I am a frequent customer of this UPS Store. Every time I’m in there I’ve had a great experience. All of the employees are super friendly and helpful. I definitely recommend this location.”
“Dean will now be my go to place for any print job, and I promise to give more notice for the job! Even in a time crunch Dean delivered with seating chart signs for our wedding, helping me pick out the right material and walking me through all the steps to ensure I sent the file over to him properly. I felt very heard and valued as a customer. We were so happy with how the prints came out and will certainly be using DCS Printing again and recommending them to other people!”
“Erich and his team did a great job on my shipment. They picked up an antique cabinet I purchased from a nearby store, dismantled it carefully, packaged it with care, and shipped it to me in a timely manner. Glass doors were involved and they arrived fully intact. Plus they saved me a few hundred dollars in shipping costs compared to the quote I got from the seller. Effective communication via email (my preference) as well. Much appreciated and would highly reccommend!”
“Every year I do a Christmas cards for our organization and the staff at the print office is so great. They have no problem assisting you in what you need help with and there are great deals and discounts when you order something.”
“I went in to return a large number of Amazon orders. The staff was incredibly patient and kind when dealing with all the details of my returns! Highly recommend this location!”
“I came in to have a package shipped. What I needed was more complicated than I expected (because my package was not boxed properly). The staff was patient, friendly and helpful. I left feeling that I was taken care of by customer service professionals!”
“I had my dog out in the car and never expected it to be that busy. I waited for more than I wanted to worrying about my little boy. I had to go and just left my package. The nice gentleman was fantastic and said go. All will be well. Even the customers were rooting for me. Thank you for such caring service.”
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“M&E helped us out with a last minute, urgent crossdock request. They quickly and safely unloaded the freight, stored it, and loaded it back out onto a new truck a few days later. They were nothing short of spectacular and incredibly professional through the entire process.”
“The driver who delivered my order was amazing! He brought in my order to the front porch and helped me carry it. Very funny and charismatic fella.
Package was a day late and had some damage to the box, but not the items inside.”
“Robbie at the print shop was AMAZING! The best customer service experience I've ever had! Dealt with my issue very quickly and politely and was kind and friendly!”
“I've been to this UPS Store twice now for multiple drop-offs, and both times Gabby and Nicole were incredibly helpful and accommodating. No matter how many packages I brought in, they handled everything with patience, efficiency, and such a friendly attitude. It really makes a difference when you're met with kindness and professionalism—especially when you're juggling a bunch of returns or shipments. Gabby and Nicole make the whole process quick and pleasant every time. So grateful for their great service!”
“It was a great service. The woman there was reasonably fine, but the guy receiving packages aroind 4:00 PM was exceptionally kind and helpful.
Update (July, 2024): They have a awful communication among their organization.
Their Call Center told me that they were certain that at this location they could help me to copy some documents before sending them, and that the only location didn't have a way to assist with that were the ones inside another business.
So, I the first time I went just to waste my time. I had to go elsewhere for the copies, and come back later.”
“I needed assistance shipping something internationally. HERB and his co coworker were so patient and helped guide me on how to find the necessary info to ship the package. I had to come back and Herb created the label for me with no issues. Everyone in the store was very customer service oriented.”
“I was just in there today for my first time as I just recently moved and the guy was very polite and nice and didn’t take him long at all was in and out of here within 5 mins!”
“Generally really happy with the service here. However recently they have been locking doors during day saying carrier issue be back in 15 mins. Only to see 4 employees behind counter not doing anything.”
“My husband thought he needed a monitor cable because our monitor was not working. Staples Penfield NY was out of stock of the cable. The sales associate offered to check the monitor in the store. It turned out it wasn’t the cable. Sales associate said it may be the video card. Since our computer is old we are now thinking of purchasing a new computer and will be buying it from this Staples because of the helpful sales associate.”
“The regular staff does a nice job. They are friendly and responsive. I get in and out, though sometimes there is a line but that might be due to people wanting to frequent the location. Where the P.O Boxes are located, just as you enter the building, is small but relatively clean and organized. This is the only post office use.”
“The man who works behind the counter went above and beyond for me. He not only helped guide me through my passport renewal application, but also took extra time to take my photo for both my US passport and a Canadian citizenship application; each require different size guidelines. He was patient and professional. I’ll be back.”
12 - 2AM 9AM - 11:45PM
509 Portland Ave, Rochester
Shipping Centers
“My overall experience at this location was stellar. From Juanda to Angel being patient and professional, I got what I needed in an expedited time frame. Trustworthy with their commitment to good service and great products. I needed good quality notecard size flyers asap and I went in on a Friday night before closing and the order was ready for me by 9AM. They helped me with my file in person at the counter, and it was a great experience.”
“Went in today with some packages and had all of my QR codes ready to be scanned and of course as soon as I stepped foot into the building I lost internet connection!! Thankfully Calisha was very fast to assist me and was extremely friendly and patient of my "wonderful" phone.Thank you for the awesome customer service!”
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“After a poor experience at the hfl post office I came to this post office to get a new passport. Savannah helped me and was so so kind and patient. I really appreciated her being clear and so kind this morning. Someone give that girl a raise”