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“I came in because i had some issues with my bill and the lovely lady named Hailey was such a great help! Not only did she help me with my bill but she was also very helpful in getting me a good deal on my new phone and was very knowledgeable about the different phone options. Very helpful girl and very sweet! I would 10/10 recommend coming here and getting a service from her.”
“Aniyah and Dennis were so helpful and professional they convinced me to transfer my service from T-Mobile to optimum mobile Dennis very is professional and aniya is so so sweet best optimum store hands down”
“Victoria is great she Explain my plan and what new phones I can get and how much I can get them for. Her math was on point. She did very good. She informed me about a lot of things and a lot of promotions. I appreciate the store. I love it here. I won’t go nowhere else.”
“Wonderful customer service! 10/10! I lost my phone over the weekend and was patiently assisted for over almost 2 hours!! I was happily able to walk away with a brand new UPGRADED iPhone with even better service. Thank you so much for everything today.”
“Excellent customer service, Jen helped me and connected my phone to the $25 plan because I brought my own phone. Very satisfied with my service. I recommend them.”
“I had been with Verizon for a long time, but my phone bill kept increasing, so I started looking for a more affordable option. I visited this location, and Robiul took the time to explain how I could save money. He also offered me a free Samsung phone and helped me keep my same phone number during the switch to Boost Mobile.
Robiul was very helpful, patient, and knowledgeable throughout the whole process. I really appreciate his excellent customer service and would definitely recommend him and this Boost location”
“Absolute professionalism. Excellent decor. Inviting, warm atmosphere conducive to problem solving and finding solutions. Lorena solved my problem. Professionally. Respectfully. And in the most timely and helpful fashion. T-mobile, pay attention.”
“All I was going to do was discuss an issue that I was having with my bill and leave, instead I met a business woman, by the name of Lynn Serrano. She was highly intelligent in the services that she was providing and explaining towards me and I really felt as if I was being sold by every single word that she was saying to help get me to purchase and product and I can completely say that I was and will be going back tomorrow to make a purchase. I was planning to stay no longer than 10 minutes but ended up staying for an hour. Think about that. Amazing customer service, very sweet, skilled and well spoken. 10/10.”
“Had a great experience I forgot his name already. He told me his name but I forgot lol he took care of me and my mom he definitely should earned a raise for best customer service got to buy iPhone 17 Pro Max online can’t wait thank you again”
“I’m really impressed with T-Mobile customer service. The agent went above and beyond to help me. The CS agent ASTRA BERNARDEZ was patient, attentive, and super helpful. He took the time to explain everything clearly and made the whole experience smooth and stress free. Thank you again Astra.”
“I really want to thank Jade for all the help she Gave me and the courtesy that she had with customers is very good and I appreciate her and everybody should just come to Jade in Huntspoint. Thank you, Jade.”
“This T-Mobile location is the worst. The worst of them all, they are. They may have one good employee. The rest who think they know-it-all are the worst. They're rude and you need to record them.”
“Amazing costumer service! I was assisted by Eddie today and he was wonderful! He was so kind, knowledgeable and friendly. He was able to explain my bill and ways that I can save money which was much needed! Thanks to him I had a wonderful experience and will definitely continue to go back.”
“I went into this optimum store not too long ago and Brandon helped me out. He’s super nice, patient and attentive. He made everything smooth for me. Definitely great customer service. Ask for Brandon next time!!”
“I had an outstanding experience at T-Mobile thanks to Rody and Luisa. They were incredibly professional, knowledgeable, and went above and beyond to make sure all my questions were answered and my needs were met. Their friendly attitudes and great personalities made the entire experience enjoyable and stress-free.
What really stood out was the welcoming atmosphere throughout the entire store. From the moment I walked in, I felt valued as a customer. Rody and Luisa provided exceptional customer service and demonstrated genuine care and professionalism every step of the way.
I highly recommend this T-Mobile location to anyone looking for top-notch service. Thank you, Rody and Luisa, for such a wonderful experience!”
“I cannot recommend this business highly enough. After another local shop didn’t even bother to try fixing my laptop, I brought it here. It was a race against time because my computer wasn't charging and was seconds away from dying completely.
Unlike the other place, he didn't give up. He was incredibly dogged and persistent, working incessantly right in front of me for over 30 minutes until the issue was solved. It is rare to find someone so honest, capable, and personable. He is a person of great integrity who truly deserves your business. If you want someone who actually cares about the result and won't overcharge you, go here. We need to support professionals like him!”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“I purchased a new phone and Styles helped me set it up. He is beyond amazing! I can't recommend him enough. Thank you Styles! I've been a Verizon customer for almost 25 years and Styles had helped me in the past. I always ask for him when I needed help. I will continue to come here in the future.”
“The person who I worked with is Abraham Medina, he was exceptional! I came in the store and left with no worries and with just what I wanted! Priceless 😍”
10AM - 8PM
2940 3rd Ave, Bronx
Internet Service Providers
“I visited this store twice, and Ms. Thayn provided exceptional assistance, demonstrating a comprehensive understanding of my needs and delivering outstanding customer service. She possessed extensive knowledge across all product and service areas, including my mobile devices and billing inquiries, and she adeptly addressed all of my questions. Thayn's remarkable work and excellent customer service are greatly appreciated.”
“Manny is the definition of outstanding customer service. He made the whole process quick, easy, and stress-free while answering every question we had. Super knowledgeable, honest, and genuinely cares about helping people. Verizon needs more employees like him seriously, give this man a raise! If you go to this store, ask for Manny. You won’t regret it.”
“Good day
The wo.an who helped me yesterday was amazing!!! If it's time for a raise, she should get one!!
I wanted to send a complimentary letter but I figured I would put it in this text. On April 2nd and 3rd I went up to TMobile in the Whitestone Shopping Center. I met two very valuable, kind, intelligent, helpful and kind employees. They were Vinny & Ali. These two were the best. If it's time for a raise, they deserve it too. They worked so hard to help me and they did!!!
On April 2nd, before, I went to Whitestone I went to Whitepoint Shopping Center and there was a young man, maybe Italian or Spanish, they were nasty, mean, lazy and told me they can't help me. I went to Whitestone and they helped me. If raises are coming DO NOT GIVE IT TO Whitepoint Shopping Center. Don't deserve nothing!!! Have a nice day!!!!”
“I came to your t mobile facility to have my phone service fixed. The agent Derex saw my confusion and stepped right in to assist me. He was very knowledgeable and extremely helpful. He not only answered all my questions but provided me with the best options in getting me set up with a new phone. Thanks to him I can go on my vacation with confidence that I will be able to take fantastic pictures of my grandson and rest of my family. He’s one of your best if not the best agent! Keep him!”
“I came in to the Fordham Blvd store to make sure my Samsung Galaxy device was functioning properly. Sean was very thorough and professional. I had a very pleasant experience. I highly recommend the Fordham Blvd T-mobile Store.”
“I just purchased an IPhone 17 for mom from this location and I am very pleased with my experience. I called if they had the phone plus the color and they instantly picked up and confirmed. Zeus was such a great employee. He was very sweet, patient, attentive, and informative with my mom and I. The whole experience took less than an hour, stress free. Thank Zeus, will be coming back soon!?”
“YEIRIDY is An excellent costumer service representative. She assisted me with my request and beyond. She possess excellent (TQM) = Total Quality Management skills. She gets and A+. I personally recommend her to any customer needing assistance.”
“This location on Fordham Road offers good customer service. The employees are courteous and helpful and seem to know how to help people and answer questions correctly. I was assisted with my phone issue, and it didn't even involve taking a long time.”
“Kevin R was absolutely amazing.He was the only person on shift and was helping Multiple people all at the same time while being very calm and collected. Even when dealing with extremely impatient people, he kept his composure and spoke to everyone clearly. He is way too overworked to not own a store some day. Kevin R was absolutely amazing!”
“Everything from All immigration and tax needs. Super Professional and explains everything so you can fully understand everything. Deserves more than the 5 stars limit.”
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“Zaes provided outstanding customer service during my visit to Verizon. He made me feel welcomed, comfortable, and encouraged throughout the entire process. He took the time to help me with everything I needed, answered all of my questions, and made the whole experience smooth and stress-free. I truly appreciate his professionalism, patience, and excellent service. Thank you, Zaes!”