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“After going from store to store this location gave me excellent customer service experience. Elijah was friendly the whole time and made sure we understood the whole process. Not only did he help me with my issues he gave me an amazing promotion for the iPad. We run into some issues but the General Manager Devon came and quickly found us a solution. The whole time I felt understood and my problem was being taken seriously with great care. Other locations never gave me this type of treatment. I really appreciate Elijah and Devin making this one the best experiences I had with optimum. Whenever I have an issue I know I can count on them to take care of it. ⭐️⭐️⭐️⭐️⭐️”
“Aniyah and Dennis were so helpful and professional they convinced me to transfer my service from T-Mobile to optimum mobile Dennis very is professional and aniya is so so sweet best optimum store hands down”
“Excellent customer service, Jen helped me and connected my phone to the $25 plan because I brought my own phone. Very satisfied with my service. I recommend them.”
“This T-Mobile location is the worst. The worst of them all, they are. They may have one good employee. The rest who think they know-it-all are the worst. They're rude and you need to record them.”
“Absolute professionalism. Excellent decor. Inviting, warm atmosphere conducive to problem solving and finding solutions. Lorena solved my problem. Professionally. Respectfully. And in the most timely and helpful fashion. T-mobile, pay attention.”
“Steph and Will made my phone bill $50/month cheaper through the 4 lines for $100/month promotion and I exchanged my old gateway for the new version with only a $10 activation fee. THANK YOU!”
“All I was going to do was discuss an issue that I was having with my bill and leave, instead I met a business woman, by the name of Lynn Serrano. She was highly intelligent in the services that she was providing and explaining towards me and I really felt as if I was being sold by every single word that she was saying to help get me to purchase and product and I can completely say that I was and will be going back tomorrow to make a purchase. I was planning to stay no longer than 10 minutes but ended up staying for an hour. Think about that. Amazing customer service, very sweet, skilled and well spoken. 10/10.”
“Have been a T-mobile customer seen 2003, Yes, over 22 years.
I was gonna to give up on T-mobile and go to a different carrier. Until, I walk in E.174St store in The Bronx. First of all it's very clean, shout out to the manger and staff there for keeping the store up. My experience was with Yali, I believe that's a part of her name. I'm an older man I'm not up on the new upgrade system.
She's took her time to explain to me what's was wrong with my phone and why I was getting extra charges and she's help with more space to my iCloud. I have the 14pro and basically
Yali said Mr. Shine it's maybe time for an upgrade. lol
She's showed me my options. So with that's been said, I was coming into the store paying my last bill with T-mobile instead getting an upgrade to the 17ProMax.
Thank you Yali for being so patience's with me. I appreciate you.
I will return to this location”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“Mngr Yasmin Rosado went above and beyond for me. Fixed my issue when others couldn't. Soothed my anger and frustration and saved me from doing something i didnt want. I am a loyal customer to her forever. THANK YOU”
“Thank you Chris and Vinny! They helped me switch from an ancient iPhone 13 mini to a new iPhone 17, their patience to help me through the entire process made it a BREEZE!
Love being a Whitestone native with a good T-Mobile in the neighborhood.”
“10/0 experience at this T-mobile location. Abraham truly warranted his title as an Expert. He walked me through my options for upgrades and had corrected some misinformation I had received from another rep at another location. He was patient answering all of my questions until I was able to decide on an option that best suited my needs. He was masterful at navigating the high-volume in the store with grace and professionalism!
When I went home, I conjured up a few more questions and called back. Abraham was on his lunch break but I appreciated his prompt and courteous follow-up he extended to me . His attention felt above-and-beyond.
Vicky was also an exceptional and bubbly rep in the store who was detail-oriented and kind while helping clients out.
You all have a special team here !”
“So I truly want to take the time out and give a special THANK YOU to “VICTORIA @ the store number #4611. 260 E 161st she was phenomenal. Beautiful customer service!!!!”
“I went to this store on Black Friday and once I spoke with Panda he knew exactly what plan to offer me to port in my lines and internet package. While I was waiting for the process to be done one of the employees a white ma with gray hair offered me carrot cake and cup of water. The attention, the fast customer service, and the great hospitality I give it a 100.
Thank you!!! :)”
“Albert was the best associate. He was so pleasant, helpful, and very patient. He greeted my dad and I upon entry. He was able to process my upgrade quickly and efficiently. I am very satisfied with my experience. I will definitely come back with my dad to upgrade his phone.”
“Incredibly nice staff! Took my laptop and helped me immediately, and explained what was going on in a very clear way (very helpful as I know nothing about my laptop)”
“Your sale person Amanda is super super worker . She solve my problem wish I was waiting for 2 days. She did my transfer from spectrum to T mobile and also bring my internet service from spectrum to T mobile. She is amazing .Thank you so much Amanda from Dyckman store.”
“I'm extremely happy with my experience at this store. I went in for an upgrade and was assisted by Derex who is very professional, knowledgeable and has AMAZING customers service skills. The atmosphere in the store is very professional and welcoming. I would highly recommend taking care of your TMobile needs at this specific site. Thank you again Derex!!!!”
“The service was great. Thank you July for taking the time to explain everything to a senior. It was a pleasure and you made me feel important. Keep up the good customer service. Blessings.?”
“This T-Mobile Site at 209 West 125 Street, Harlem, New York, NY 10027 is the best in Manhattan. Michael Thomas and the rest of the 200 West 125 Street site have the midas touch. The customer support assistance is great!”
“Went to this location to upgrade my phone and they went above and beyond. Ray and the young lady assisting him-can’t remember her name :( - were really pleasant and helpful. I’ll definitely continue coming to this location for sure and thanks again!!”
“Very welcoming. Knowledgeable manager, American and staff friendly and helpful. NEW to Port but seems they will do very well with wanting to please. Much above past T-Mobile and other local not supportive alternatives.”
“Everything from All immigration and tax needs. Super Professional and explains everything so you can fully understand everything. Deserves more than the 5 stars limit.”
“Had a great guy last weekend, Sergio Diaz. Even though I live closer to the store at 77th and Third, they are so rude there with so much attitude that I went to this store instead at 108th St. Sergio was super helpful and knowable helping me set up my iPhone 6 Pro Max, and taught me a couple of tricks!”
“I went to the store today because I wanted to finish paying off my phone, and thankfully Moises was the one who assisted me. Such a nice, funny and charismatic guy. He answered all my questions transparently and he speak Spanish too!! Very satisfied with today’s visit !”
11AM - 5PM
1 Main St, Yonkers
Internet Service Providers
“Came in for an upgrade and stayed about an hour till the transfer finished. I just want to applaud the staff for the level of patience and professionalism that I witnessed. When I tell you I have never witnessed someone ask the sales rep “how do I turn my volume up” or someone actually go into a fit cause their bill is 50 cents higher, just props to the staff for keeping it professional and a big shoutout to one of the sales people I forgot his name but his facial expressions while being asked these incredibly ridiculous questions had me bursting out laughing. 10/10”
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“Mohammed was excellent. Very informed and helpful. He was pleasant and patient. He explain to my teenager how to care for her phone. And he showed me how to use my second line. Mohammed is great.”