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“Loved dealing with Carstar in Niagara Falls from the moment I walked in i was treated with kindness and there professionalism was great. It was the third company I talked to and by far the best.”
“This location is the best. I am there once a week to get a vehicle for work and I never have any issues. It’s always professional and clean and I appreciate the service they provide. Very nice people that work at this location on Genness by the bowling alley.”
“Riley was so kind to my grandpa while picking up and dropping off his rental car. He was very knowledgeable and personable. He took the time to explain the bill and we were very happy with our experience!”
“Very smooth pick up and after hours drop off at Buffalo Airport. Courteous and helpful staff. Car was new and clean. No issues developed during my whole stay. Would definitely recommend again for myself and others.”
“After bringing my 02 VW Eurovan to three other local shops for a mysterious fluid leak, (all refused to attempt to work on it) I was advised by an employee of O'Reilly's to bring it to Brown's because their mechanics are much better than most, he said.
They did a dye test and told me to drive it around and bring it back in a week which I did. The problem was a leak in the transmission which they promptly repaired and sent me on my way. It now glides from one gear to the next like a new transmission. I realize it's a 23 year old vehicle and most shops would rather not get involved for one reason or another; not this shop. Highly recommended.”
“It was quick and the service was excellent. They thoroughly checked the car before and after, even called me when I left my gym bag In the back seat of the Chevy Trax”
“Easy check in and drop off process! Car was clean, ran smoothly and had perks like a heated steering wheel, back up camera and rear climate control. Sweet Tea helped us with drop off and and the price was reasonable. Will choose enterprise again!”
“I had to get an emergency, last minute walkup rental on a holiday weekend from Alamo because Avis Car Rental was giving me a rental with visible front end damage from an accident and they refused to change the vehicle for me even after speaking with the manager. So I cancelled that rental with Avis and went next door to Alamo Car Rental. Alamo was very understanding of my situation and got a vehicle for me. Alamo for the WIN. Thanks Alamo.”
“Rental process was easy. I was able to book online and pick it up no problem. I would have given 5 starts but the first car I was given reeked so hard of weed that there was no way I was going to be able to drive it. They seemed to have no clue, but probably because the office smelled like it also. They switched the car out and it was fine.”
“⭐️⭐️⭐️⭐️⭐️
Enterprise Rent-A-Car – Outstanding experience
I had to get a rental after being rear-ended, and from the moment I walked into Enterprise, they made a stressful situation way easier. Everything was fast, smooth, and handled with care ?
They initially put me into a Hyundai Tucson, which was awesome — super comfortable, peppy, and honestly way nicer than what I expected. Since my car was in the shop for almost a month and I DoorDashed, I put a lot of miles on it, and the team was always understanding and professional about everything ??
Huge shoutout to Avery, the manager. I explained my situation — money was tight, my dad had just passed, and being able to drive something nice honestly meant more to me than I can put into words. He listened, treated me with respect, and genuinely cared ❤️
The next day the weather randomly jumped from winter to spring, and Avery called me and said, “I just got a car in and thought of you.” Turns out it was a Mustang convertible — a car they rarely even get ??
I had never driven anything like that before. The timing was wild too… my dad’s favorite car was a Mustang, and getting to drive one right after he passed meant the world to me. It was hands-down one of the most enjoyable experiences I’ve had in a long time ?✨
Avery trusted me, treated me with respect, and went above and beyond to make a rough chapter a little brighter. Because of that experience, I genuinely plan on owning a Mustang one day — probably a 5.0 — and naming it after my dad.
Professional, compassionate, and top-tier service all around ??”
“Great experience with this place. When an issue did occur with my drop-off, they reached out to rectify the matter. Really appreciated them going the extra mile to correct an error.”
“Every time I get a rental car it is fair as in price for such good quality, and the customer service is always amazing and fast. The best place to go get rental cars. The only place I go”
“Thank you Redline for the amazing experience! I was able to rent the C8 Corvette for a wedding weekend and it was turning heads everywhere it went! Truly the best and only place to rent a unique vehicle here in WNY. Communication with the company was great as well as pickup and drop off.”
Open 24 hours
401 E Amherst St, Buffalo
Car Rental
“We used Cedar Bus Co for our wedding in Buffalo a few weeks ago. They were on time, easy to work with (Patty was great with communicating via email prior to the event), and even wait for guests at the church who were hanging around a bit longer”
“I usually rent from other places but tried Budget this time and so glad I did! The lady at the counter was super friendly, the process was quick, and the car was in perfect condition. Great experience all around!”
5AM - 10:30PM
1477 Main St, Buffalo
Car Rental
“I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.”
“Best staff ever! Nick was diligent and kind! Our first time in Buffalo and other branch's stuff tried insanely to ruin our trip, since we found him! Bless you my friend!”
9AM - 5PM
2753 Niagara Fls Blvd, Amherst
Car Rental
“I highly recommend and prefer Hertz for all my rental car needs. My vehicle was available on time, clean and maintained very well. The drop-off was easy too at the Niagara Falls Blvd, Amherst location.”
Open 24 hours
326 Hinman Ave, Buffalo
Car Rental
“Always an amazing experience in Canada as well as the USA, quality luxury vehicles, clean, echo friendly, affordable and a variety to choose from. Staff is always friendly, always helpful and the process is hassle free.I highly recommend this company!!!”
“People were very polite and informative. Got there and van was ready for pick up with a full tank of gas. Highly recommend. Picked here because only place in town that had econo van.”
“This location was AMAZING!!!! I was in n out in five minutes and a beautiful ride. No hidden bs and AMAZING customer service both on the phone and in person. A HUGE THANK YOU!!”
“This is my go to spot for rentals. I hate the air port and other spots. Bruce is always very professional greets you when you walk in…makes for a good easy experience. Can’t forget about Vinny and Frank, they also make the rental experience an easy one and have always been helpful with any problems if any. The young man who cleans out the cars James is also very nice. The Whole Main Street team is awsome. Iv seen reviews of people saying they are rude I’m sure it was definitely the customer who was rude. IV NEVER HAD AN ISSSUE AND IV BEEN RENTING CARS FROM THIS LOCTION OVER 10 yrs. More frequently recently and I’ll send anyone their way. You can’t be rude to people in customer service and expect customer service to not be rude back, the customer isn’t always right!”
8AM - 5PM
2200 Military Rd, Niagara Falls
Car Rental
“I had a bad experience with other rental company trying to pick up a car from Niagara international airport where the whole airport was empty and no one was at the rental car desks .
Had to cancel & make the last minute reservation at Hertz Military rd location, Jack was super helpful with the easiest process getting me a SUV, definitely renting again here when I am back in town.
Smooth transition, friendly staff
Highly recommended”
“I was pleasantly surprised with my mystery car. It was a 2025 Volvo, and the price for 3 weeks was cheaper than any other place could offer. Their customer service was exceptional. I would use their service again and recommend them to others.”
6:30AM - 1AM
4200 Genesee St, Buffalo
Car Rental
“The ease of pick up at buf airport was great. Straight across from baggage claim .. walk into the parking garage is the counter. Then down 1 level to get the car. Drop off was very smooth.”
“Excellent customer service and exceptional employees who go the distance to ensure your needs are satisfied. The vehicles was well clean and available of your choice to meet your driving needs.”
Open 24 hours
4217 Genesee St Building A, Buffalo
Car Rental
“Without spending an absolute fortune on a room that you're probably only going to be in for a few hours before your flight from buffalo airport, this hotel has just what you need. Comfortable beds, very clean, airport shuttle and a McDonalds just across the lot to grab your coffee. Just a note that renovations were being done at this time so no complimentary breakfast was available.”
“Dollar rental exceeded my expectations, the car was very clean and smelled good. It drove very well and was easy to navigate. Had nice amenities such as heated seats and a big camera and computer for navigation. Plenty of space for my luggage and children.
One problem was the speakers would randomly shut off when I would try to use different apps on my phone and I couldn’t figure out how to fix it unless I turn off the vehicle and reconnected. So that was disappointing.
Besides that, the vehicle and customer service was excellent”
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“We spent the week with family in St. Catherine, ONT, CA. The wheelchair van we rented really made the trip a success, as we were easily capable of transporting our wheelchair-bound son from place to place, with no problems. Great company to do business with.”