AutoZone Auto Parts in Rochester, NY is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers have consistently praised the exceptional service and expertise of the staff, particularly Shelly and Aaron. They have been described as knowledgeable, courteous, and genuinely caring about helping customers. Customers have appreciated the staff's ability to quickly and efficiently assist with tasks such as battery replacement, windshield wiper installation, and headlight bulb replacement, even in challenging conditions like extreme cold. Overall, this AutoZone location is highly recommended for its outstanding customer service and reliable auto parts.
Brought in a dead battery that I bought from a different Autozone that was 4 days past the warranty date. Shelly went above and beyond to figure out a way to get me a new battery. Super grateful!!
August 2026
Helpful guys scanned my car computer & figured out the issue!
July 2026
The manager was able to find the part I'd called about with no problem and handled the warranty exchange with no hassle.
