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“I needed a rental, and everyone on the team was right on into getting me into one! Evan and his team were willing to get me into a style of vehicle I needed right away and even transported me from the Carstar down the street to their building. The process of signing the papers and getting the keys was painless, and the car itself was a very nice ride. The only complaint I could muster was that the car was a little dirty on the inside, but the experience itself made up for it! Hopefully I never need a rental again under these circumstances, but if I did, I know who to look for!”
“Fast, efficient, best price in NYS and able to complete my auto purchase within 3 hours and 39 minutes. I drove a total about 3 hours and saved 6000 dollars on 2024 Dodge Durango. Thats what I call good customer service. I worked Anna Moretti and her team. Highly recommend and worth the drive.”
“I’ve never had a good experience with the service department. Every time I’ve taken my Lincoln in for any type of services there was a problem. For example from day one when I purchased the vehicle the back driver side tire would have low pressure. It would pop up on the dash gage indicating low tire pressure. I took it in 3 times for the same problem which I thought was ridiculous but, whom am I to say! Then I would have to fight to get a loner car to drive. Service people would say I’m sorry Mr. Saporito we don’t have a loner car for you. Well then I would have to sit there till my car was done. And I had other arrangements that particular day. Then the last time was a disaster when they deemed my car Undrivable there was a recall unbeknown to me I never got a notification in the mail or else where. But How long did it did I wait like the time when I dropped my car off at 9:30 my appointment was for 9:30. And I waited around till 2:30 when they finally gather up all the information they need to get me in to a rental car. Witch was a bunch of BS! Plus they had know technicians to diagnose what problem was. They sent it over to Ford store and it was hours before the had a specialist look at. In the mean time I had to take my pills because I have Parkinson’s plus I had to eat something with my pills and I walked to the corner Chinese restaurant to get some food to go with my pills. Because if I don’t eat I will get sick. But I do appreciate getting a rental car at around 3:30 to make my way home. If you would pass this on to John Cortese and he could respond to me as well because I don’t like pointing fingers.
Regards,
Jim Saporito”
“my mom rented a car the other day & not only did they upgrade the car for us for free because of limited capacity but even though they were SUPER busy they accommodated us in a timely manner & after she dropped it off they called her to check if everything was all good & if she enjoyed the service , i would recommend , especially for emergencies or last minute decisions ! 10/10”
“Had a great experience at enterprise on western henrietta last week. I had a few of my own issues , which created challenges getting a rental car. With the help and guidance from two very nice employees , Joe and Ryan. I was able to figure everything out and get out of there with a nice car for a good deal. I also ended up getting the insurance, which I normally wouldn't do.But after the way it was explained to me , I decided it was a great idea. Although I didn't need , it was well worth the peace of mind. Joe also referred me to the car sales department , and they reached out to get in contact with me. I actually got a car from them for a really good deal. Just wanted to say thank you for everything.”
“We had to make a last-minute change to our reservation (completely our fault - check your license expiration date, people!) while heading out of town. Even though we originally picked up the car and made the reservation at the airport, the Irondequoit branch was the closest option for us.
Dakoda and Katie were incredibly helpful and had us taken care of and back on the road within about 5 minutes. They were both so kind, knowledgeable, and efficient during a stressful moment. We couldn’t have been more grateful for their help.
Dakoda and Katie both deserve a shout-out!”
7AM - 12:30AM
1200 Brooks Ave- Roch. Airport, Rochester
Car Rental
“Peter, Jacksonand Sully were extremely helpful checking my car back in, went above and beyond and truly provided great customer service
Great car and overall experience. Highly recommend”
“Best enterprise experience ever!! Car worked great! Got us where we needed to go! Picked up in one state, dropped off in another. If your in Rochester and have a choice where to pick up and drop off... pick this one... the staff are super friendly and efficient. Quick service and excellent customer service skills. Absolutely the best looking group of car rental staff i ever seen! You can count on me to come back and rent another car from this exact location. ??”
7AM - 12:30AM
1200 Brooks Ave- Roch. Airport, Rochester
Car Rental
“Everyone from beginning to end of the car rental process was friendly, kind, courteous, knowledgeable and respectful I will certainly use enterprise the next time I need a rental.”
Open 24 hours
1300 NY-383, Rochester
Car Rental
“As far as car rental places go this one is nicer than most. They have to and from shuttles divided by terminal and they run often. All rental agencies are at one place. It is a bit confusing returning cars as well as the tracks that destroy tires if you reverse trying to figure things out, hence the 4 stars not 5 but the staff was extremely helpful.”
10AM - 4:30PM
961 Lyell Ave, Rochester
Car Rental
“Me and my wife had a blast, thank you last minute rental. This place was very professional and extremely polite. Great customer service. We will definitely be coming back.”
“Prepaid for a rental but when arrived the vehicle requested was unavailable. Thankfully they upgraded us to an even better vehicle, but unfortunately the vehicle had not been cleaned properly and smelled like weed. Loved the car, disliked the weed smell.”
“I rent from this location frequently and always have a good experience. However, for each of the last 6 rentals over the last 8-10 months the tank was 3/4 full when I picked up the car. It happens so frequently that it seems intentional. Check the gauge before you leave and let them know if it's not full. Overall though I have a good experience here.”
8AM - 5PM
1301 East Ridge Road, Rochester
Car Rental
“Everything was pretty good at picking up my rental. But just right now i was looking for the address again for my rental return and i just realized that is closed…… So what i suppose to do now?”
“very good experience getting a rental even though Uber was not supposed to allow me to reserve one. The owner was wonderful and the woman who got me all set when dropping off was great, even though her computer was giving her problems. Wonderful staff, much appreciated.”
“I have rented from this location twice now since moving to Rochester and let me tell you.. It’s been nothing short of an AMAZING experience. Victoria is truly an amazing person who makes the renting process so easy and honestly enjoyable. She was there both times I came in to rent and the 2nd time she remembered who I am. It honestly feels like I have a friend at Budget. ? Victoria is knowledgeable, friendly, caring, and shares in any concern you have with a car that you’re renting. She went out of her way to give me a car that I’d be more comfortable in the 1st time I rented from this location. I seriously cannot say enough amazing things about her. Victoria, if you get to read this… THANK YOU!”
7AM - 10PM
1265 Scottsville Rd, Rochester
Car Rental
“These employees are great. Fast and quick service. After dealing with Hertz, never going back to Enterprise.. enterprise upper management and team. Hertz had stream line the rental place easy and simple. Thank you Hertz!!”
8AM - 5PM
15 Elmgrove Park, Rochester
Car Rental
“I have to say I believe is name was nick did a great job in assisting me this morning last minute with this rental due to my car being in the shop I highly recommend this location”
7AM - 12:30AM
1200 Brooks Ave, Rochester
Car Rental
“Had the best experience. Got a car with 65000 miles to use going to Atlanta. First lady didn't car came back in and dealt with a great rental advisor Brenda the best, if all rental advisor's were like her it would be great she helped me out with my concerns and was really really great thank you Brenda for going above and beyond.”
7AM - 12:30AM
1200 Brooks Ave, Rochester
Car Rental
“No wait at the counter, free upgrade when the car I had reserved wasn't available, and very easy to find the car nearby. Return was incredibly easy also. All staff I spoke to were very friendly and professional!”
7AM - 12:30AM
1200 Brooks Ave, Rochester
Car Rental
“They didn't have the car I reserved, instead they gave me a tesla.The weather was terrible and 80% of the charging stations were down so I couldn't charge/fuel the car.I brought the car back with 40% and asked for them to waive the charging/fuel fee and they did.They're humans, like the rest of us. Approach reasonably and they'll work with you, at least the older guy that helped me was.”
7AM - 12:30AM
1200 Brooks Ave, Rochester
Car Rental
“Picked up my rental today on crutches in Rochester Airport. The staff was excellent in helping me out. The customer service counter rep went above and beyond in walking to the garage and getting one of the car attendants to bring the car to the airport door so I wouldn't need to go far on the crutches. The car attendant was also great, showed me the various controls and their location on the brand new vehicle and generally was very pleasant and helpful in directing me to my destination, also. Hell, even the security folks at the airport were helpful and cheerful. Good stuff, for sure.”
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“Amazingly easy and quick! Drove my car in and sat in their nice waiting area and worked on my laptop while I waited. All done in less than an hour. Very friendly and knowledgeable!”