The UPS Store in Rochester offers expert packing, shipping, printing, and mailbox services. It is locally owned and operated. Reviews note the staff are awesome, very sweet, professional, and kind. Employees frequently go above and beyond, showing great patience and thoroughness with every customer. They are helpful and take their time to assist, even with new processes like QR code returns. While one location can be understaffed, the service is consistently described as good and very professional. The team's kindness and patience do not go unnoticed by customers.
I had my dog out in the car and never expected it to be that busy. I waited for more than I wanted to worrying about my little boy. I had to go and just left my package. The nice gentleman was fantastic and said go. All will be well. Even the customers were rooting for me. Thank you for such caring service.
July 2025
Constantly understaffed in Gates New York location off Buffalo Road other wise they're service is good and very professional
May 2025
The service was Quick and simple. The employees were very kind and straightforward!
