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“I was dreading the experience of having to ship a 75 lb mixing motor from Rochester to Florida, especially since i had not done anything like this before. I found that the price at UPS was competitive with other shippers and the staff at this Henrietta store handled the process (including packaging) with ease and professionally. Interestingly, the staff seem to be eager and happy to have such an unusual object. The mixing motor arrived at its intended destination in excellent condition , and well packed (as commented on by the purchaser. I will definitely use this UPS store when I have any future shipping needs. I heartly recommend their professionalism and competence.”
“My project was completed quickly and turned out wonderfully. Associates were so courteous and efficient. Will definitely use Staples again for my printing projects.”
9AM - 1PM
1029 Lyell Ave, Rochester
Shipping Centers
“Very nice young man helped me move packages from my car to the store to be shipped. Treated me as a family member. Absolutely ? % score on customer service and how smoothly everything went.”
“I was helped out by an associate named Josh and from beginning to end he was so helpful and I am very grateful for that. He deserves his credit for a job well done and also had a great attitude to go with it. Had to add a couple associates Josh and nate lately everytime I go in are so helpful. And polite.”
“This office does the best they can with the parameters they are given.Don't blame the location & workers for the office hours, they don't set them.The staff is very friendly and helpful here. I have never known a better postmaster.”
9AM - 1PM
1029 Lyell Ave, Rochester
Shipping Centers
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“Kind staff that is very knowledgeable. I've shipped many packages for my eBay business, they have saved me time and money when my packages and shipping options were incorrect. I appreciate their help and service.”
“This is my absolute favorite post office! Its small but everyone is knowledgeable and helpful in making sure your items are mailed out properly. Make sure you go and visit, if you need anything mailed, you won't be sorry.”
“Very long lines at the post office, so I decided I'd check this out.
It worked out very well as there was no waiting and quick... friendly service.”
“Wonderful experience. The lady over the counter helped me with my package and printed the label out for me. She even gave my son a little FedEx wings pen. Wonderful customer service. Top notch must go.”
“I ship documents here pretty often. There was a decent line this AM and Jeremy was working alone, on the phone with a customer who seemed upset. He was doing a great job of keeping calm and trying to deescalate the phone conversation, while a line of mostly impatient people stood there sighing and rolling their eyes. When he was able to get back to serving the folks in store, he continued his calm, professional demeanor, even as more and more people continued to stream in. I appreciated his temperament and professionalism, and I hope whoever handles staffing for this location does right by their employees and gets enough hands on deck to serve the volume of customers.”
“This is the best post office. It is never busy, everyone is friendly and helpful and I'm consistently in and out
in 3 minutes. It's a joy to go!”
“I just wanted to say I love this post office. My mailman comes out of that station and he is the best. ED is his name and he is a hard worker, the only negative thing I have to say about him is he smells like a walking sbarro pizza. He is pleasant to deal with and always on time. He needs a big raise. We love you ED…. Your customers at 321 lake ave.”
“Jose was the kindest, most helpful person ever! He greeted us with a smile & his willingness to help fill out the shipping information was incredible! My daughter was delivering a package overseas to her boyfriend in the military & Jose was so kind. I highly recommend using DHL and hopefully Jose will be able to help you too. He’ll definitely let you feel confident your package will arrive on time & his professionalism was top notch! Thanks Jose & DHL!”
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“This is the best post office in the nation.* It's clean, it's bright, and there's never a line. It's run by a gem of a lady named Linda, who not only shares that name with my mother-in-law, but she is also so friendly, so helpful, and just so, so nice. This is the post office my wife grew up with, and she didn't understand why everyone hates the post office until she moved to Brooklyn. Having been to this post office recently, now I get where she was coming from. I'd rather fly up to Rochester to take care of mail-related issues here than deal with it all at home. ____________ *I suppose I haven't actually been to every post office in the nation, but I feel confident saying that it doesn't get any better than this.”