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“The best UPS store! Everyone is extremely friendly and helpful. They will get you in and out in no time…. Also the range of services is just what every small business owner needs. We are very thankful for all the help provided on daily basis (and we are there every day).”
“I must say I have always been treated with my best interest at hand.They have never failed to offer to help me.Very kind and caring. I am elderly always need help. Thank God they have never said no. This is my favorite UPS store.
Thank You for Always being here for us all!!!”
“Never thought I’d be leaving a review for a UPS, but this one is special. I had to get some things printed for my business and everyone else I went to over-complicated the process. Jiggy and his staff went above and beyond to make sure I got what I needed and in a timely manner. Definitely recommend coming to this location!!”
“The manager helped me by going above and beyond to do something of urgence . Helping me with any questions I had and was very courteous. Highly suggest coming to this location for a 5 star experience!!”
“I purchased a ceramic elephant and took it to the UPS to ship to Missouri. I was so excited and couldn’t wait for its arrival! When it arrived I was overwhelmed with excitement. I opened the box and my elephant was crumbled to pieces! I called the UPS store immediately and shared my sad story. Shana assured me not to worry and that I would be reimbursed.Reimbursement was the last thing on my mind! I wanted my elephant. I purchased another elephant and returned to the UPS and this time Shana and Travis assured me it would arrive in one piece. Three days later it arrived all in one piece!!!!! Now my elephant sits on my front porch in Missouri.Thanks to the “Exceptional Customer Service that was provided by two hard working people. They represent the establishment well!!”
“When you need to get certain things taken care of or your sending out gifts and such, it’s a more personable experience. This team at this location is great. So nice with good personalities. Thanks”
“Excellent customer service Tay and Josh assisted me with my Wi-Fi and making sure I was able to send my package. Love going to this location. Always great customer service”
“I am grateful for the generosity of knowledge, professionalism and dedicated customer service of this great UPS team on South Kings. My first excellent experience was given when I needed assurance of properly consolidating my passport renewal documents and the second with shipping a box to Asia. Three associates all contributed to setting me up for success and went above and beyond. The UPS delivery associate there both times, loading his truck, also generous with kindness and personable customer support.”
“It's my go to place in Charlotte for all shipping, notary and gift packaging needs...conveniently located and one stop shop for all mailing needs..:can't recommend this place enough”
“Today was a heavy day for me and I had to ship some packages last minute! I went to this UPS store just before closing and the clerk Misty was very helpful. She didn't even rush me when I was clearly coming right before close. I wont ever do that again but I APPRECIATE how professional and patient she was. Lots of us came in last minute that day.”
“Ryan and William are always so willing to help me. William faxed documents and it took three attempts. Ryan had all the information that I needed about my passport application. I love this location because everybody here does a fabulous job. Nick is the manager and he is pleasure to work with.”
“I highly recommend the store! I showed up about 25 minutes after they had closed not realizing they were closed and an employee met me at the door and told me they were closed, but then proceeded to take my return. I didn’t even have to ask. They are super polite, kind and I will definitely return.”
“I got a form notarized today by Kevin and it was such an easy and pleasant experience! Kevin was so patient and kind, while also efficient and knowledgeable. We appreciate UPS for offering this service, and Kevin for providing it in such a wonderful manner!”
“Any/all negative reviews for this store are from an average of FIVE years ago. This location is GREAT, and it has been for years. Zero problems. Quick. Friendly. Professional.”
“Ryan and Chris at the UPS Store were absolutely amazing! They helped me figure out a complicated return process and were so friendly. I really appreciated their help - they made my whole day better.”
“Had to ship stuff to my university and was super nervous about shipping 150 pounds of stuff, but the team at the store was super helpful! They found a box to fit my duffle bags in and made sure all my stuff was secure. Shoutout Ebony and Cecil. Thank you all so much!”
9:30AM - 4:30PM
624 Tyvola Rd #103, Charlotte
Mailbox Centers
“I just wanted to thank the entire team, especially the owner/manager, for being wonderful in helping me track down an item that did not arrive at its final destination. I appreciate their willingness to search through tons of information to help me obtain a tracking number so I could start a claim. THANK YOU! ?”
“This is a smaller company and they don't have someone who answers the phone. You have to be patient. The communication was good and the final product is top quality. The installation was great. It took about 5 weeks from order time to installation.”
“Hemali, the owner, and all of her staff were professional and helpful to me during the past 2 years. They assisted me with tedious copying of legal documents & mailing them safely & swiftly to attorney offices and courthouses. They gave me peace of mind, support and confidence during an emotional event. Many thanks to Hemali and staff!”
“I had to drop some computer equipment off
for a previous job. The packages were taped to be shipped. When I get to the store, Katara had to unpack 3 boxes to scan the bar codes under the computers. During the lengthy process,Ketara was so patient and professional. I just wanted to acknowledge Katara's excellent customer service, which is a rarity these days.”
“This is the very first time I have felt warmly welcomed in to a UPS store! This is a true rarity (in my experience). The warmth of a family owned AND operated UPS store, where it is obvious they enjoy one another and care about the customer. They stayed open a few minutes after closing and welcomed me with a smile and offered me assistance with securing/taping my pre-labeled box. I have never felt like anything but an inconvenient burden when dropping off packages at other locations around the area. After today’s experience, I will be making them the only location I use.
On a personal note: With an hour of terrible traffic jams and rerouting to get there .. y'all really changed my whole vibe today by just being authentically kind. It’s rare to encounter folks like you. You are appreciated!”
“Just finished visiting this store. Jai went above and beyond to not only help me but multi-task helping other customers at the same time to make sure everyone was helped in a timely manner.Not only was he notarizing for one customer, he was also sending a package out for another, helping a third client return equipment to an internet provider, all while asking what modifications and sizes I needed on the high quality pictures I was printing. He and the other employees in the store really seem to care about the customer experience.I have always had a great experience at this store and will certainly be going back to print photos, notarize future paperwork, and ship packages in the future.Highly recommend this store!”
“The gentleman at the desk provided gracious and insightful advice on getting my passport taken care of. Very professional, very experienced with the Passport process. Highly recommend.”
“Deepak, the store owner, went above and beyond to help with an urgent request and truly went out of her way to help me as a customer. I can only hope that my next dealing with UPS is as pleasant and fruitful as this one.
Thank you again Deepak!”
10AM - 3:30PM
7845 Colony Rd c4, Charlotte
Mailbox Centers
“Edit: i appreciate responsiveness to reviews. It seems like one apple ruining the bunch.
I agree with lot of reviews. Terrible customer service with particular employee. I came in with amazon returns (already labeled and boxed) and she rolled her eyes and said “oh they better not be all returns”. Like what does it matter to you? The store makes money off it. Sigh”
“We just had the best experience at the UPS store #0909 to send of 1st college care package to our daughter in Nashville TN. The clerk was extremely helpful and kind! Then, we saw the regular afternoon UPS late afternoon Pickup Driver to thank him for his work. He remembered our daughter from seeing our family for over 10 years! Extremely impressed!
Sandra Cody”
“Bri absolutely made our day! My wife and I went here to get adoption documents notarized. Bri was so excited for us and made us feel loved!
Beat customer service!”
“I arrived at the store around 7pm; the line was to the front door. Both clerks were very fast taking care of customers. The lady handling my package was polite, knowledgable and thorough.”
“I frequent this location several times a month for returns, printing and shipping and every time is quick and pleasant. The staff is friendly and helpful and their customer service is wonderful. I think the negative reviews are from people who don't understand standard UPS shipping or that things do happen out of the control of the store itself. :)”
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“My guy Salah always comes through with great service!
I’ve been coming here the last two years when it opened up and I will not go to another UPS unless this one is closed. No more headaches thank God.”