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“I recently visited Fleet and had an absolutely fantastic experience, all thanks to Rachel.
Buying the right shoes can sometimes feel overwhelming, especially when you don't know much about the technical side of things, but Rachel made the entire process seamless and enjoyable.
She was incredibly patient with me from start to finish. I walked in knowing very little about proper footwear or what my feet actually needed, but she took the time to provide a wealth of education regarding shoe fit and foot health. I learned so much just from working with her, and she explained everything in a way that was easy to understand.
What stood out the most, however, was her empathy. She really listened to my concerns and made me feel truly heard.
She never made me feel silly for my lack of knowledge; instead, she met me where I was and guided me with kindness. It is rare to find that level of genuine care combined with such expertise.
If you are looking for new shoes and want someone who will really take care of you, definitely ask for Rachel she is the greatest!”
10AM - 6PM
202 W North Carolina 54 #109, Durham
Shoe Stores
“Ethan(?) and the ladies there on 1/30 (Sorry I didn't get your names! I'm a jerk.) were outstanding! Everybody there is awesome! They were cool enough to get a pair of shoes from another store for me to try and they were outstanding! Customer for life!”
11AM - 7PM
353 W Main St, Durham
Shoe Stores
“I had the best experience shopping today with Jenn and Sha’re! I set up an appointment on relatively short notice to pick up a few items for a work trip to NYC this week where it’s gonna be hot, but I needed a polished look. They both heard my needs and surprised me every step of the way. I especially appreciated how to style the items for different looks and just the full playful fun of the whole session. Definitely want to hang out — I mean, shop — with Jenn and Sha’re again. I feel my elevated self in the pieces I selected and am looking forward to putting these items on with confidence this week.”
“These fellas are the definition of customer service. So refreshing to go somewhere they call you by name, go out of their way to help you get what you need, and follow up and do what they say. First class folks. I would highly recommend!!”
“This is a quality Vans location, ive been to a lot of retail mall locations and this one does not fall into the trap of offering poser or overpriced stuff. Selection is great and Josh knew his stuff, helped me out with finding the right option and even laced them up while I was paying.”
“I wanted to buy an anniversary present for my wife, but unfortunately, I know nothing of the sphere of women. She is the light of my life, and no gift I could give would repay her for the years of happiness she has given me. The wonderful ladies at Anthropology helped me choose the perfect blouse and candle for her. She loved them! I am so grateful to them”
“They really went out of their way to help me with something they didn’t have to. Great customer service, and the people were very nice and friendly. The store is clean and well-organized”
“i love this store. went with my mom and my sister a few weeks ago.
the store manager is nice and fun to talk to. calvin is a great sales person and very informative.
great styles and great picks. hope they never close since they fit my moms feet great.”
“Ryan and Aaron were absolutely amazing and super helpful. The store is very clean and well organized. Great selection and even better pricing. I love to support local stores and surprisingly the pricing for my pumas was actually better in store than anywhere I could find online. I had an awesome experience. Look fowarding to coming back for the next pair. Thanks again”
“If you know how to compare prices, now is the time, beautiful tennis boots for the whole family and super low prices. I have been to others and they are at the same price because I don't know, but I loved it there.”
“I had to come to Shoe Carnival for one last spin of the wheel because they are changing the name to Shoe Station and the wheel will be gone forever. It's amazing how a simple little thing like that has made such a big lasting impression on me for over 15 years! I will miss it and I hope that they will consider keeping the wheel for the novelty factor and just plan old time sakes!”
“I would like to complement the exemplary staff at this location, specifically Hannah and Anna. They graciously lent an artistic and critical eye so I could make the best choice for an evening ensemble. Their kind and joyful personalities made for a very pleasant shopping experience.”
“I saw a dress I really liked online but have never even considered a Lily Pulitzer dress before so I thought I’d take the opportunity to try it on. I had my toddler with me and I was nervous to bring him in the store because “fancy dress stores” aren’t always ok with little ones (fair enough!) But all of the sales associates were extremely kind and even talked to my son. They were all so friendly and helpful!
They didn’t have the exact same dress but helped me find the shorter version to assess the fit. Thank you to those lovely ladies for all their kindness and help! I guess I’m a fan now!”
“Love this place! Great selection of clothes both reg and plus sized and the employees are always the nicest ever!! I leave with a smile even if I didn't even buy anything! Thank you and will recommend!!”
11AM - 9PM
6910 Fayetteville Rd #176, Durham
Shoe Stores
“I recently visited this location twice in one week, resulting in purchases exceeding $400. The beautiful clothing was a major factor, but the outstanding customer service from Jamie and Autum was equally impressive. They exhibited a welcoming and professional demeanor, offering valuable suggestions during my visit. My experience was wonderful, and I am confident in my purchases. I strongly recommend this location, primarily due to its exceptional customer service.”
“Great place to find great deals. Helpful employees and wonderful inventory in my hard to find size. Can't thank you guys enough for having beautiful things in such a wide variety of sizes!”
“I have a wonderful experience that Hibbett sports.. as soon as I walked in the door me and my husband was greeted they helped us they talk to us. And then I found out that one of your salespersons is from my hometown Danville Virginia. Hibbett sports will always get me and my husband's money!!!!”
“I had an amazing experience at the Crocs store in Southpoint Mall! I initially came in with a bit of frustration because I needed to return two pairs of Crocs that were shipped to me in the wrong size. However, the staff completely turned my experience around. Journey, Sherlyn, and Kimberly were incredibly helpful, patient, and kind throughout the entire process. They made sure everything was taken care of and really went the extra mile to make things right. Their positive attitudes and excellent customer service made what started as a stressful situation into a wonderful experience. I truly appreciate their help and will definitely be coming back!”
“I had the most amazing shopping experience at Anne Taylor in Southpoint! I found everything I needed, and Josh'a, one of the customer representatives, was incredibly professional and knowledgeable. Thank you for making my visit such a positive and memorable experience! You have a customer for life!”
“We had a wonderful experience at Journeys! Jordyn provided outstanding customer service—she was incredibly patient, helpful, and made the whole process easy and enjoyable. It’s not often you come across someone so attentive and kind. We really appreciated her help and will definitely be back!”
“Pj at Footlocker Southpoint in Durham is an outstanding associate! He made my holiday shopping experience smooth, easy, and stress-free with my recent purchase. His customer service was top-tier, knowledgeable, and genuinely helpful. Big shout out to Pj for making the whole process a breeze—definitely appreciate the great service!”
“First off I appreciate the shoe selection and I’ve always left the store with satisfaction.. how eve my 15 year old not so much being that the store doesn’t accommodate his size 14-15 depending on the cut of the shoe. Plz get bigger sizes 🙏🏿”
“I’m surprised by the reviews that indicate the employees including manager are rude and not helpful. I’ve only had really good experiences when shopping with them. The shoe selection is the best in the mall in my opinion.”
“Went in the store, as I was checking out! The sales representative was very knowledgeable about her job! ❤️ she made sure that I knew about their membership program! Also, I made sure that I was pleased as a customer. Thank you, Karma! For being great at your job!! not there just for a paycheck..”
“I had the BEST experience shopping here with my family. Ivey was so kind and professional and helped me find my perfect shoes! I will definitely be back to shop at THIS RACK ROOM AGAIN!”
10AM - 8PM
3600 N Duke St #33, Durham
Shoe Stores
“I went here after receiving not so go customer service at the South Point location and it was on our way home so it worked out perfect! I was acknowledged upon walking in, I was even approached by a staff member in seeking help with shoe sizes for my son. He even assisted us with trying them on his little foot to make sure we got him the correct size, I don’t know his name (tall light-skin gentleman with tattoos, glasses) but Thank You for your great customer service! Instead of getting my son one pair of shoes we walked out with three instead! Even when walking out another gentleman who checked us out came to open the doors for us, my hands were full from pushing the stroller and holding my son! We will be back!”
“You have to go here to experience the Atmosphere....I bought my Grandson shoes here & he is so pleased. The Young People in the store measured his feet & checked the shoes to make sure they were a great fit. I'm big on smiles & they were too!!! ? Very neat & organized !!!”
“Great shopping experience! The staff here are so friendly and knowledgeable. They helped me find the perfect pair of sneakers and made sure I got the best deal. Store is clean, well-organized, and has a great selection of styles. I’ll definitely be coming back!”
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“I have visited other Fleet Feets in my area however I always choose to drive a bit further for this location. Their staff is always super friendly, patient, and extremely helpful!”