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“The individual that helped with my returns was beyond helpful and so kind. I had a lot of items and he showed to signs of frustrations and went above and beyond. Great experience! I always enjoy visiting this store for my shipping needs because they are so well-run and pleasant.”
“The staff is always super friendly and go above and beyond to take care of you. I work for a non profit and we have a PO Box with them. This is Definitely one of the best UPS locations.”
“I go to this UPS very often for Amazon returns, pritnting and shipping needs. The manager Misty is very friendly and accommodating and always makes it an enjoyable interactions. This is not the closest UPS to my house but I find myself driving the extra distance because I know I will be met with friendly staff and a seamless and helpful experience.”
“Amazing customer service at store 7995 on Indian Trail Run! I needed some documents notarized & Tricia had no issue with me emailing them to her (I had signed them early?) She offered to print them out again. It was the dumbest mistake but she was so unbothered by it. I took a lot of their time but they were sweet & understanding. Andrea took care of the other customers in the store while I was being helped. I will absolutely come here again for their services.”
8:30AM - 6:30PM
2217 Matthews Township Pkwy D, Matthews
Mailbox Centers
“I enjoy visiting this store for all my UPS needs. It's always clean and well organized, and the staff are friendly and professional. Especially Zil, who is always incredibly helpful.”
8:30AM - 7PM
7209 E W.T. Harris Blvd Ste J, Charlotte
Mailbox Centers
“I've used this store quite a bit for numerous reasons in the last few years. Shipping, notarization and copies. I have always been treated with the utmost respect and professionalism. I would recommend these folks to anybody who needed any of those services done.”
“⭐️⭐️⭐️⭐️⭐️
The BEST UPS Store in the country — hands down.
Leslie and Melanie are absolutely incredible. I’ve been coming to UPS Store #4069 on Stevens Mill Road for years, and every single visit feels like I’m walking into my own personal office. They know me by name, have my corporate mail ready before I even ask, and always go above and beyond to take care of anything I need — printing, shipping, boxing, whatever.
It’s rare to find people who take this much pride in their work and treat customers with this level of care and professionalism. These two run this place like pros — fast, friendly, and always on point.
If you’re looking for top-tier service and a team that actually gives a damn, this is the only UPS Store you need to go to. Five stars every time. ???”
“I love the employees in this store. So efficient, fast, helpful and above all a ton of smiles and holidays wishes. Keep up the good work. Refreshing change to go to a store and come away happy with the service.”
8:30AM - 6:30PM
3116 Weddington Rd #900, Matthews
Mailbox Centers
“Came in for an ID pic for I-9. Very warm service and good customer care.
Thank you for being nice. I've been feeling anxious lately but hearing the kind word made a day a bit better”
“I arrived at the store around 7pm; the line was to the front door. Both clerks were very fast taking care of customers. The lady handling my package was polite, knowledgable and thorough.”
“I frequent this location several times a month for returns, printing and shipping and every time is quick and pleasant. The staff is friendly and helpful and their customer service is wonderful. I think the negative reviews are from people who don't understand standard UPS shipping or that things do happen out of the control of the store itself. :)”
“I see UPS STORE INC as a very organized and responsible institution which delivers its promise in terms of their core objectives, delivering citizens wide range of items safely and upon the agreed time, and at times even before the actual time.”
“Great location for self serve of Amazon returns. No waiting and very timely. In and out fast with code on your phone ahead of time. The staff help can go side ways at times as for some reason misses the fact that without customers there would be no job. Good to be busy.”
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“Great location! Very helpful associates who explain things clearly and patiently and care about the safety of your package as well as the accurate completion of your store return. Even the drivers are friendly and kind. We like having the weekend hours they’re open too”