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“The individual that helped with my returns was beyond helpful and so kind. I had a lot of items and he showed to signs of frustrations and went above and beyond. Great experience! I always enjoy visiting this store for my shipping needs because they are so well-run and pleasant.”
“The staff is always super friendly and go above and beyond to take care of you. I work for a non profit and we have a PO Box with them. This is Definitely one of the best UPS locations.”
“I go to this UPS very often for Amazon returns, pritnting and shipping needs. The manager Misty is very friendly and accommodating and always makes it an enjoyable interactions. This is not the closest UPS to my house but I find myself driving the extra distance because I know I will be met with friendly staff and a seamless and helpful experience.”
“I enjoy visiting this store for all my UPS needs. It's always clean and well organized, and the staff are friendly and professional. Especially Zil, who is always incredibly helpful.”
“Amazing customer service at store 7995 on Indian Trail Run! I needed some documents notarized & Tricia had no issue with me emailing them to her (I had signed them early?) She offered to print them out again. It was the dumbest mistake but she was so unbothered by it. I took a lot of their time but they were sweet & understanding. Andrea took care of the other customers in the store while I was being helped. I will absolutely come here again for their services.”
“I've used this store quite a bit for numerous reasons in the last few years. Shipping, notarization and copies. I have always been treated with the utmost respect and professionalism. I would recommend these folks to anybody who needed any of those services done.”
“These folks take a beating due to all the traffic and yet still deliver superb service and expertise even in a long line you’re in and out in just a couple minutes. This site is managed very well.”
“I love the employees in this store. So efficient, fast, helpful and above all a ton of smiles and holidays wishes. Keep up the good work. Refreshing change to go to a store and come away happy with the service.”
“Came in for an ID pic for I-9. Very warm service and good customer care.
Thank you for being nice. I've been feeling anxious lately but hearing the kind word made a day a bit better”
“I arrived at the store around 7pm; the line was to the front door. Both clerks were very fast taking care of customers. The lady handling my package was polite, knowledgable and thorough.”
“Yesterday, the 17th, I visited the business, and a newly installed printer was causing issues for the staff member, not the employee's fault. She remained courteous throughout our ordeal, even apologizing, even though there was no reason to, given the technical difficulties. I had to grab a few items nearby and asked if I could come back within the hour after giving her time to work through the problem, and she politely agreed. Later, I returned, and the issue was fixed, and I met another staff member who was also courteous. I believe one was a supervisor and the other an employee. I left with what I originally came for and just want to express praise for this business and how they treated not only me but also other members of the community I saw come in, treating them just as well. Thank you.”
“I see UPS STORE INC as a very organized and responsible institution which delivers its promise in terms of their core objectives, delivering citizens wide range of items safely and upon the agreed time, and at times even before the actual time.”
10AM - 3:30PM
3122 Fincher Farm Rd Ste 100, Matthews
Mailbox Centers
“I’ve found this location fast to drop and return amazon items. Short line or no lines when I’ve come in many times over the years. Staff is/was pleasant.”
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“Great location! Very helpful associates who explain things clearly and patiently and care about the safety of your package as well as the accurate completion of your store return. Even the drivers are friendly and kind. We like having the weekend hours they’re open too”