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“Our fiber internet board on the outside panel died last night and their technician Mitchell was both quick to take action and pleasant to work with. 10/10, would recommend him to anyone I know.”
“Aaron and Akheem were really helpful in trying to resolve a bill issue. After getting no where on the phone with customer service I went to the physical store. Unfortunately, Aaron and Akheem were victims of rude customer service over the phone. After an hour of arguing with customer service over the phone for a bill that was in error the two men were able to help me get a credit. Thank you so much Aaron and Ahkeem for your time!!”
“Premier Barter Exchange is an absolutely fantastic company that deserves all the praise in the world! I cannot express enough how much I appreciate their incredible services that have made my life so much easier. From travel to home services, they have everything you could possibly need.”
“Tristian Miller did a fast and awsome job transferring the account to my name. While I was complainig about the slow internet speeed relative to greenlight I had at my house in rochester Tristian identiried the problem as an old router and even better that Comporium would provide a new router at no cost to me. My network speed jumped from 90Mbs Down/20Mbs up tp 600Mbs Down/600 Mbs up”
“I would like to share my amazing experience that Oskar provided me while transferring my phone to Spectrum. He made the transfer easy and seamless. Thank you Oskar for everything!”
“There was a mishap a few months ago and Elizabeth fixed the issue. Great customer service, I recommend this store to anyone. All of the staff in there are very nice and wants to help fix the issue.”
“Prompt, friendly service where the wife and It was our first visit and were treated like regulars. They set up our new phone purchase, and we were out in 25 minutes. Thanks”
“I was on the store today trying to get me a new accessory for my iPad , I didn’t have idea which one I had and the guys that were there even tho it was WAY too busy for only two ppl working at the store Mike and Diego help me really well and I took home my new Magic Keyboard, great experience and I’ll comeback next time??”
“Awesome experience at the South Park location! Jhon assisted me during my visit and was spectacular! Jhon sold me my ultra watch and I’m so glad he showed me it. I travel and hike which it came in handy!”
“Good place & good CS ! Verizon wifi cube is also very good and of all the gateways I've used in the past, Verizon has the very best signal! I highly recommend Verizon but am rating 4 stars ???? because there's a few things that need improvement concerning their techs & salespeople! They can be unprofessional & during our application they had numerous issues with their website! We were left hanging without even a return phone call! The woman was sure to fix it 2 days later as her commission was at risk I'm sure & when we knew anything again, we had an invoice in our face asking for a signature! Also beware of their promotions! We were promised a free 43 inch TV and weren't told we wouldn't get it until 3 months later for signing up with Verizon! Not to mention, a voucher is issued and not the promised TV & a lot of people complained when trying to redeem the voucher for the TV, it didn't work!!!! In lots of those cases Verizon was the only company they could get in their area anyway unless they opted for cable which is much higher than the Verizon cube !! I will come back and update as to wether or not we receive the portion television gift from Verizon!”
“We came in to get the iPhone 16 pro and Jomar was extremely helpful and quick!! He had a great attitude and offered to transfer our info over to make it easier!! Great guy thanks again!!”
“So I really had a great experience with the store at Johnston rd Billie always provides excellent customer services she always goes above and beyond for the customers. Cristal is an amazing manager also she makes sure the staff stays on track to make sure all customers are satisfied I'm forever grateful for the staff at Johnston road because Bill audit when you don't understand is there speciality”
“This location is absolutely the best store to look for a phone, and the customer service is Amazing PERIOD! This location even has seating.A lot of options to choose from and actually ineract with the phones to choose what fits you. Chrystan is the specialist that helped me and worked hard to get me the best options I needed. 20 star service! She is this store GEM!”
“Walter and Jose went above and beyond to ensure my phone was repaired today, they did not want me to be without a phone for the Holidays. They helped me file a claim and schedule an appointment for repairs within minutes.The level of customer service and professionalism at this location is refreshing! Thank you to the entire team and management staff!!”
“A huge thank you to Trevor G S for helping my friend and I this morning. He was kind and patient with us and called a service rep to assist us further with a billing issue. They both went above and beyond.”
“After a bad experience at south blv store , this store saved the day .. greeted as walked in , notified I was next .. Bradley who served me today was very professional and helpful!!! I also noticed the positive team work here to get the store the 100% as customer service!!! I know it starts from the management.. and I applaud that too!!!”
“My wife's old phone finally quit and we were fortunate enough to be greeted and helped by Skylar.She was so patient and kind,so knowledgeable.After setting the phone up,she figured out how to transfer the pictures that were so valuable to my wife.I wish that every business transaction was handled with such courtesy and professionalism.”
“A year ago I had the opportunity to visit your store to change my equipment, this time I would like to return, I am a spectrum customer and I want to buy an iPhone 16 pro max in desert titanium color and Apple Watch has it available to pick it up today.”
“My guy Steve Paris hooked me up with my brand new Iphone 16 pro today and did an exceptional job assisting me and making sure that I was comfortable with my visit. He was very attentive and professional. Him and his coworkers were very nice and helpful!”
“This is a corporate store, and it's now our go to store for T-Mobile, even though a franchise store is closer to us. Staff is personable and knowledgeable. Wait times, at least when we've gone there, are next to nothing. The young lady, who is expecting a baby boy, has been great.”
“Kiera helped me out with 4 things that turned out to be not a huge deal but it was to me! She was kind, patient, and very personable! I will ask for her each time!!”
8:30AM - 5PM
332 Lillington Ave, Charlotte
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“I was referred to Dr. Nami by a well regarded immunologist. When I contacted the office, I was scheduled promptly. I have a very unusual set of issues that has stumped doctors for years. He was open-minded, curious, and thorough. He uses a better-than-average lab and had a lab staffer on site, an important distinction. He did a thorough set of labs and reviewed them with me. He recommended supplements (not solely), an approach that has been effective. Two important notes: he was candid about the results and he said "Treat the patient, not the number." That last one is really unusual in my experience. The office management is not as good as it should be and the office itself is modest. I appreciate that he treats a wide range of the community and speaks multiple languages.”
“Valeria (I believe that's her name) I was having a horrible day, but her customer service was great and made me feel alot better after a rough day! She explained all the options, and I could tell she didn't want to steer me wrong!”
“Fantastic service, walked in just to see pricing and all of the sales associates showed me kindness and worked with me to get a stupendous deal. Not only did I get great trade in value for my old phone, I got a new phone and smart watch for a very fair price. I recommend this location for sure.”
“Personnel at the Cherry Road store--both veterans and recent employees alike--were very helpful in facilitating return of our modem and setting up a new account. I was anticipating difficulties but had none. I am glad I made this in-person visit.”
“Thank you to Mr. Travis for his excellent service! I told him my internet was down for a bit and I even try restarting it twice. So I went to the store to see if they can fix the problem & they did.”
“Susan was incredible! She treated me and my wife very well, I was surprised that she spoke Spanish too, what a talented girl! I loved coming here and I will definitely come back, they gave me a free phone too, very grateful to be a Verizon customer. :)”
“I had to cancel due to unexpected circumstances and when I called- this evening-I spoke with Nadia. The BEST customer service I’ve had on the phone in a long time. I appreciate her patience and letting me know about all the details if I decide to get internet again. This is the type of service anyone would be thrilled to deal with. Especially while having to cancel a plan. I’m sure I will be back with spectrum when the time is right! Thank you for being awesome Nadia!”
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“My experience at the Pineville store has been amazing. Ingrid will probably go down as being the most patient sales representative ever. She answered all of my questions over 2 days and made my transition from my old carrier to Boost a breeze. Thank you so much for your outstanding service.”