The Verizon store in Wilmington offers a range of services for mobile devices, 5G home internet, and business needs. Customers can visit physically or schedule appointments online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff is highly praised for their helpfulness, patience, and friendliness. Several reviews highlight exceptional service from employees like Eddie, Caitlyn, Xavier, Jamar, and Josh. They assist with upgrading phones, exchanging devices, and resolving online purchase issues quickly and efficiently. Customers appreciate the staff’s kindness and willingness to go the extra mile, making their experiences smooth and enjoyable. One reviewer mentioned saving money on their bill after staff guidance. Overall, this Verizon store is known for top-notch customer service, helpful staff, and convenient shopping options, making it a reliable place for mobile and internet needs.
Excellent service, has helped me with many issues and showed me the best way to use different products. Highly recommend this young man.
July 2026
Great customer service. Alexander C. was a saint. Helped me, help my 80 year old parents get new phones, tablets, and cell plan. Worked to help save them money. Very patient with all of our questions. I also noticed other employees providing the same level of care to other customers; especially older customers. Highly recommend.
July 2026
Demar was fantastic! He was able to solve all our issues and even got a phone in our hands! He was super knowledgeable and personable! Highly recommend working with him! I will be coming back! Thank you Demar! He is the GOAT at Verizon! Give this man a raise!!!
