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“Debra and Emily are absolutely amazing! My husband and I met Debra at the Home & Garden show in Akron mid-February. She helped us upgrade our phones and get the best price. She explained what to expect regarding upcoming billing and helped us again today to work through a few billing kinks that had nothing to do with her. She is a true professional who goes beyond her job title/pay grade for the customer. We had such confidence in Debra's ability to problem solve that we drove from Akron to Aurora (45 minute drive each way) because we knew she would help us (unlike Isaiah at the S. Arlington store in Akron which is less than 10 minutes away). Additionally, Emily was so kind and patient with several older customers who had many (and I mean many) questions. She was calm, patient and caring. One of the older customers was rather rude and demanding but Emily was still kind to this woman. These two ladies are gems! We will drive from Akron to Aurora because of the staff. I hope AT&T appreciates all of their efforts.”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“Michael and Javier are Great! We went in with billing issues and to reset some phones and it was the best experience ever! Went in with question came out even happier customers! Highly Recommended!”
“Employee was welcoming and provided exemplary service in explaining Verizon offers and finalizing purchase of IPhone and accessories. Would recommend this store to others.”
“Marc was very professional and went above and beyond to deliver 5 star service to me and my family. Marc took care of our phone upgrades at different times and we all received the same excellent service. While Marc was transferring my phone, Steve assisted with getting the products together for a seamless upgrade.”
“this store is amazing. they always try their best even though they don’t do much as corporate they still express friendly customer service to help as much as possible go to twinsburg tmobile”
10AM - 8PM
9706 OH-14, Streetsboro
Mobile Phones
“Zac was very patient and thorough in helping my husband and myself
We are from the 55 and over group ?
So new things are a challenge
Appreciate him and his fun personality in getting us hooked up
New phones and upgrading internet
Thank you !”
“I had a representative from AT&T come to my house and gave me a deal with internet and my phone lines. When I went to Solon AT&T I found out the plan I got will cost me way more than what I was told. Darius helped me with this process when he checked my statement and told me my bill will be way higher. When I went to return my phones I had even more issues with their customer service. I only have their fiber Internet now. Darius was a great help throughout this process. The only place now I would go to will be Solon AT&T. Darius thank you so much for all your help. You have great customer service.”
“Chris helped me and my family out get switched over from att and was super helpful and professional during the process. Highly recommend the Streetsboro T Mobile if you’re trying to switch your service provider”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
9AM - 7PM
6440 SOM Ctr Rd, Solon
Mobile Phones
“I wanted to share my awesome experience today meeting JARELL. What a nice fellow. Not only did he answer all my questions, he helped me with so many other things I’ve had questions about regarding hotspots, iCloud storage, wireless, Internet, super appreciative of his expertise
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“After dealing with the incompetence of the employee at the Solon store I made the drive to this store to get my lines figured out. Being a new customer I was ready to return my devices and head back to t mobile until I met with Kevin and Jeremy. They got my lines figured out, discounts applied, and my trade in credits added. Definitely know what they are doing.”
10AM - 7PM
9529 OH-14, Streetsboro
Mobile Phones
“Sam at Verizon was very helpful and knowledgeable And helped me upgrade 2 phones and also helped me with promotions which saved me a ton of money off my bill! 10/10 recommend this location and sam”
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“I believe his name is John. I could be wrong the service here is unmatched. I was referred here from another phone repair shop. That speaks volumes itself. Repairs are timely parts ordering is quick. There is so many food things to be said. YOU WILL NOT REGRET DOING BUSINESS HERE. They can keep your device new. And keep you from having to buy a new phone every two years.. he also fixes computers and all sorts of electronic devices.”