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“Initially I was frustrated because Bryce didn’t understand how I wanted the document stapled. When he tried the first time, it came out incorrect. However, my frustration soon was pushed aside in part by his attitude. Even though I was frustrated that he didn’t or couldn’t print it correctly, he was calm, polite, and tried to understand exactly what I wanted. He asked another associate, Kawanna, for assistance. In the end, he knew how to do it after she explained and my mom’s obituary was perfect. I applaud Bryce for his customer service skills. In fact, the entire team and store manager all were helpful to their customers. Kudos to management and the team for being patient, courteous, and professional.”
10AM - 6PM
5714 Mayfield Rd, Lyndhurst
Printing Services
“I love this family owned business they are polite, timely, and offer expert advice on all your photo needs. I had am old picture restored here and it was great. I also appreciate they also have finger print services available also. It's my go to spot.”
“I've been to this Postal Annex location twice, once to have some paperwork notarized, once to ship some items.Employees are friendly and helpful. Store is clean, and well stocked with mailing supplies, gift items, and cards.Four stars though. for two reasons. One, while they offer USPS shipping, their prices are significantly higher than at the posy office. Two, they don't provide a tracking number when you ship via USPS there.I brought in some items this past Friday evening, to be shipped via USPS. I paid $20, when the post office would have charged about $13. I was not given a tracking number, and told to call in a day or two to get it. My package was only being shipped to a nearby Cleveland suburb, yet the recipient still hasn't received it, and I have no way to track it. Very frustrating!”
“The Solon OfficeMax is my go-to for printing services, but I want to acknowledge David, who assisted me when I was having major problems printing a document I created. He was SO extremely helpful, friendly, and knowledgeable and made sure I was completely satisfied with my order, even having to reprint a couple of times until it was perfect. He is such an asset to your company!”
8:30AM - 5:30PM
18 N Main St Floor 3, Chagrin Falls
Printing Services
“The team did a phenomenal job on the business cards. Thank you so much. The customer service was outstanding and the price was unbeatable. I will refer you to all my contacts!”
“SpeedPro has done several projects for us, most recently our van wrap. I never imagined how amazing it would look. And they completed it so quickly. While I was in the shop, I got plenty of ideas for our next projects! Thanks SpeedPro!”
“I just wanted to say that Shelly has excellent customer service. Every time l go to the store she is always warm and healthful and smiling. I just needed to let someone know that. Thank you.”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“After finding out how the first shipment of my boxes arrived via UPS (nearly completely destroyed), I opted to use FedEx after remembering the great experiences I had with shipping items for my previous place of employment in the past.Even though this specific location was a little bit longer of a drive to carry all my items compared to the UPS location, I figured that it was better safe than sorry as I was going to be repeatedly shipping a lot of boxes for the next few foreseeable months at the time.Rachel, Lisa, Laurie, and Don have all taken turns helping me to ship my items with utmost care and professionalism but there was one team member who just happened to be there the most whenever I would come in to ship my items.Rachel was an absolute professional and a delight to talk to at the end of the day after hauling my large shipments over this location.She would move with grace and speed to make sure I had the right type of shipping service for all of my boxes (some had lithium batteries) as well as any additional insurance or extra services I may require (like signature upon delivery and fragile stickers) and always made sure to check with me if anything else was needed.Since I needed to pair the items with their corresponding FedEx shipping labels, she was very fast and accurate in sticking the tracking label close to where my box names were, which I appreciated very much as I needed photographic evidence for the predestination tracking I was doing.I was here several times a week and at one point, almost every day to ship out items daily. I have shipped probably around 80+ boxes in various sizes at this location since my initial visit and am happy to say all of them arrived safely at their destination and in GREAT shape! (Many kudos to the FedEx handling/delivery team as well.)At one point, I didn't have a box for some of the items (swords and camera tripod equipment) and Rachel made a great recommendation for the perfect box the items would need in order to arrive safely at their destination. Needless to say, yes the items did arrive safely and the box itself was ALSO in fantastic shape at the destination!Thank you so much to all of the staff at this location for making my time here absolutely pleasant and handling my items with utmost care and consideration and highly recommend this location for everyone for all your shipping and packing needs.”
“Used the print service for a Canva design- my order was ready SUPER fast, and the employee at the print center was friendly at pickup. Will absolutely use their services again!”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“I am so very satisfied with the quality and professionalism of this particular center. Super friendly and accommodating. I made a mistake with my online order and without hesitation they corrected it. Now that's excellent service. Thank you Heather!!”
“This shop is complete with everything you need in shipping and printing. You can track packages with their computers, or look up items. You can use their printers if you don't have one at home. The print shop is big and offers all kind of printing services. Need a box? Boxes come in all sizes and with decorations. Stop in to learn more.”
“I have been coming here about once a month for the past 6 months. There are always a few other customers in the shop each time, to my surprise. They carry a good selection of office and shipping supplies, which are reasonably priced. I was looking at a yearly planner, with a FedEx brand label, that sold for $8, which was actually better than the one I bought from Amazon at the same price.”
“This UPS store is run so well, that I always choose UPS shipping over all other carriers. It is convenient, reasonably priced, and guarantees shipping. I love working with UPS. And the people who work in this store represent UPS well!”
“I went to this location today after going to the location on Mayfield and Richmond the last two times. The assistant manager helped me and she was nice friendly, helped me return my item. I was happy. Sometimes returning items on Amazon is difficult. Mayfield will not help you. The University Hts store was clean, the mgr was happy to help and I wanted to tipher. Thanks so much!!”
8:30AM - 7PM
12600 Rockside Rd, Garfield Heights
Printing Services
“Every time I've gone to this UPS Store, I've had a really positive experience. The owner and the people who are working for her are very friendly and helpful, and competent. I had a bunch of presents I needed to ship for the holidays and they wrapped them perfectly and helped ensure that my packages arrived in time. Every time I need to get something shipped, I come here.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“We only come to this location as the staff is always so friendly, welcoming and helpful! The store is very clean. When we come even if team members are busy with other customers they always acknowledge our presence”
“I loved my senior pictures! Mark, the photographer, was so much fun to work with. His poses were great and the sets/backgrounds were beautiful! Looking at the gallery everything is amazing!”
“I frequently drop off my packages at the UPS Store, and I'm always impressed by their friendly staff and efficient service. They make the process quick and hassle-free, ensuring that my shipments are handled with care. The convenience and professionalism of the UPS Store keep me coming back every time I need to send a package. Highly recommended for anyone looking for reliable shipping services!”
“I had Amazon returns, knowing they were closing at 7pm I showed up 5 minutes before (poor planning on my part) the staff was great and patient with me. Will definitely go to this location again!”
“I had to get 200 pamphlets copied for a funeral and when I went to pick them up, not only were they beautiful, Maddie went out of her way and folded all 200 for me. It helped me out so much during this stressful time! Thank you Maddie”
“I spoke with a GREAT! Customer Service Representative, at the printing desk- Elisha.She was friendly and professional with all the customers who needed her assistance.She is very knowledgeable, patient, friendly, and gave me additional information about labeling for a project, I am working on.She was encouraging in assisting me with a printing project. Elisha gave me the tools, to get me started, and convinced me to come in and have my printing done by Staples Printing and Marketing team.Elisha spoke in high regard, and confidently about the Printing and Marketing team, and their expertise.”
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“I always have fun at the Harvard Park OfficeMax as I love pens and office supplies. Maybe it is a reminder of being a kid and buying supplies for a new school year, but I can always find something I need for work/home. Seriously, pens, notebooks, paper, markers, glue sticks, automatic pencils, staplers, etc...they have pretty much everything and if not in store can order easily. Furthermore, if you need anything while shopping, there are many employees nearby that are happy to help. Also, make sure to enter your phone number and sign up at checkout so that you save money and get credit. Lastly, in the rare occurrence that something doesn't work out, returns are very efficient and painless.”