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10AM - 6PM
5714 Mayfield Rd, Lyndhurst
Printing Services
“I got an instant camera developed with prints. Didn’t take very long, reasonable price, the quality of the printed photos was beautiful, friendly helpful staff in person and over phone. I’d definitely return to print more!”
8:30AM - 8PM
34320 Aurora Rd, Solon
Printing Services
“Went to this store for pre TSA check. The person doing the pre check was extremely friendly and helpful. The store itself was very clean and organized. Actually never knew it was there. If I need and office supplies, I know where to go”
8:30AM - 5:30PM
18 N Main St Floor 3, Chagrin Falls
Printing Services
“Hotcards have great customer service. They went above and beyond to deliver a great product. We had issues with the first batch of business cards they didn’t hesitate to fix the problem and shipped right away. Highly recommend!”
“Every time I am at Staples in Mayfield Heights, I am able to complete my purchase in a short time with assistance from the associates in the store. I do not even need to walk up to the area where the items are, they just go over, retrieve them, check me out, and it is done!”
“Enrique provided excellent customer service.
Very professional and upbeat. One negative is the outside sign doesn’t work. It’s difficult to know or see that a FedEx location is here at night. Please get sign repaired and this will only increase your business. The repair will pay for itself in the first week. Take care.”
“SHELLY, IS ALWAYS VERY POLITE AND HELPFULL WHENEVER I Visit this location,
Always smiling and greeting customers pleasently.
Shelly should be recognized for her service.”
“My experience at the Mayfield store was outstanding. The care and concern for the timely completion of my order was comforting as I was deeply concerned due to the holiday which effected production. However the entire team at the Mayfield location made it happen. A special thanks to Christian!!!
Kai Love”
“Nick took care of me on May 28, And helped me package and coordinate the shipping of two very large boxes and returns for Amazon. He was kind, courteous, hard-working, and diligent. He is a wonderful young man, and you should keep him employed at your store and Org.. He has a great future. All my best.”
“The agent appeared very knowledgeable about packing items and conveyed confidence to me that made me feel good about my object arriving without any problems. I usually pack my own packages and this was my first time taking advantage of this service because i wasn’t confident that I could do a good job with this package. My daughter called to thank me for the gift and was extremely impressed by how well it was packed!”
8:30AM - 7PM
12600 Rockside Rd, Garfield Heights
Printing Services
“It was CRAZY BUSY in this store today. The 2 ladies at the register were working as fast as they could. They were both helpful and friendly. Sometimes during the holiday rush we have to be a little bit more patient.”
“Greatly exceeded my expectations. Our all volunteer non-profit needed a small run of a booklet and frankly, we didn't quite know what we were doing. Image Concepts took what we gave them and turned out an excellent product (in equally excellent time). They even managed to remedy our last minute glitches without blinking an eye. Gave us the lowest bid and highest quality at the same time.”
“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”
“Nothing but the best, quickest service here. I feel like anyone that disagrees or has a lesser experience has a hard time functioning in society anyways, haha. I walk in with my packages, and am usually out the door in seconds. Amazon returns and shipping of boxes. Excellent on my end.”
“Picked up boxes for a couple oddly-shaped gifts here. (I wasn’t shipping, just needed a way to package and wrap.) Very fast service and they had exactly what I needed - higher quality and less expensive than what I usually find at Home Goods. The Falls Pak & Ship website says they have 75+ box sizes. Will be a repeat customer!”
“I came in this morning to drop off a relatively awkward and heavy package. The young gentleman (I didn’t get his name) behind the counter was SO helpful and so pleasant. He seemed to be the only one working and he didn’t skip a beat. He was busy but smiled and was so polite. Whoever he is, he deserves some recognition!!!”
“I love this FedEx location, Mayfield rd .Always Friendly, knowledgeable and patient. I appreciate the assistance that you give to your customers .
Have a blessed weekend
Brenda”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.”
“I loved my senior pictures! Mark, the photographer, was so much fun to work with. His poses were great and the sets/backgrounds were beautiful! Looking at the gallery everything is amazing!”
“As a local business manager, Mike and Jim have been more than accommodating to meet my needs. Personally I find their transparency and customer service exceptional and refreshing. We have partnered with them for a small handful of laminating and trimming projects and they have consistently and patiently worked with us to ensure we are well taken care of. Highly Suggested.”
“Hats off to Koppel for their otherworldly customer care. I reached out with a special order, on extremely limited notice and they stepped up to the plate in a big way. And without gouging me. I'm eternally grateful. Thanks, team! 5/5 stars. -Greg in Columbus”
“After recently moving to Ohio I was thrilled to find this Fed Ex. The staff, especially Derrick has been amazingly in helping me work on several projects. Derrick has always been knowledgeable, helpful , and attentive to detail. I also greatly appreciate his attitude and his willingness to work with me to make sure everything turns out perfect. Thank you so very much!”
“They performed the service that I needed very quickly and efficiently for a very good price. They had a long line of customers and got through that line expeditiously. They’re doing a great job!”
“Easily the best service I’ve ever gotten from an any shipping service location. In town visiting. Had a critical shipment to get out but needed quite a few things printed. Store Manager Shawn could not have been more patient and helpful. Subsequently, had to return two days later for a similar urgent issue. Once again, great service.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“Have been a member here for years they've switched owners now for the last few years and they are absolutely amazing the previous owner should be proud these young men and I say young men are amazing Dependable loyal professional they call you by name they know their stuff!!!???❗️❗️❗️??”
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“Honestly, I could not have had a better experience with custom printing at this location. I’m not sure what people have experienced in the past, but I received customer service (in the last hours of a Sunday shift, no less) that was kind, professional, and swift. I will use this location again!”