Internet Service Providers in Cincinnati, OH

“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”

“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”

“Great service!!!!! My boyfriend went into get his new phone turned on and get his stuff switched over. His old phone was having so many issues even at the store.They did everything they could do. His old phone died so they tried to get it charged enough to get everything switched over and his phone was just being a pain. He got his new phone turned on,but unfortunately none of his stuff switched over(not due to them,they did everything they could to try to get it switched over) . They really went above and beyond for him. They even gave him a charger box(which we really needed)
Amara and Jason helped him.He said they were really cool people. They deserve 10 stars for having to deal with his old phone. Luckily they set things up so we can do a smart switch. I know how to switch things over from phone to phone so we are good.
Again 10 stars to Amara and Jason. If you have problems they will solve em. ? ?”

“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”

“Adam at the Boost Mobile on Kemper is super helpful in one of the nicest guys you'd want to meet, he also has a great memory, when I went in to get my wife's phone switched over to Boost he remembered details of our conversation from months ago!”

“I had such a great experience with Alex purchasing a new phone. He took the time to transfer my data. I went to many different stores but I got the best deal here. I would recommend checking them out. Thank you and I absolutely love my new phone and case, he even threw the screen protector in for free.”

“I have been meaning to leave a review for Brianna at T-mobile who went above and beyond to help me in a crisis situation where I had to get myself and my daughters new phones and new service ASAP. When I logged on to write the review I noticed this negative one below and what perfect timing because having worked with her during some of my most stressful moments of my life I know the review below could not possibly be true. Brianna was calm in the midst of my chaos and patient with me and my lack of knowledge about the process and generous with her time and care. She set us up with the best plan possible and was available in the days following to answer any questions I had. If ever you want someone honest, kind and experienced who you can trust to take care of you I highly recommend working with her.”

“Great customer service in this store! Why did I have to go to this store? No one online could help me unless I gave them a four digit PIN. Unfortunately, when they switched from Cincinnati Bell to AltaFiber, I was never asked to create a PIN. Their alternate plan when I called was to have me give them a copy of my driver's license! Does this sound like a potential for identity theft? If I had not received great customer service at the store, I would have cancelled. AltaFiber....get another, safer way to verify who you are before there is a huge identity theft problem!”

“Josh, at the Kenwood location, assisted me with a transaction this afternoon, and also answered some questions about my account. As he worked, he explained what he was doing and sent me email confirmations. It was a very pleasant and productive experience! I would visit this location again??”

“Two thumbs up for Boost Mobile at 8005 Hamilton Ave! ? Their service is consistently excellent, their deals are always amazing, and their staff are absolute rockstars. If you're in need of a new phone plan, look no further! Highly recommend!”

“This 5* review is strictly for Jimmy B at T-Mobile Colerain location. He was absolutely amazing, patient and fixed every possible issue that was in his control. He was able to pair and fix my watch/phone pairing so it would work without my phone a service I have been paying for but wasn't working correctly for months. He went over and beyond the expectations I had with all the services for my phone lines and watches along with explaining in depth the promotions available and how they works and made sure to answer all my questions until I fully understood my account. He helped my mother and daughter with her phone and watch upgrade and saved me money on top of it and also explained other promotions I could get with my account. The 611 customer care reps and supervisors I dealt with since July 18th have been horrible and awful and told me lies and B's and failed on their end by telling me they would do one thing and not even fill out their notes correctly even though their phone calls are recorded. Jimmy B took on responsibility of this chaotic situation apologized and explained everything that would need to happen from beginning to end and what their policy was because my original package was stolen. Even though he had no part of my situation with this package the original sale or the 611 calls, he made the transition and experience less stressful and was determined to fix what he could within reason and what he could. I have been with this company for years and if it weren't for his patience, the experience we had with his help, the in depth explanations and his loyalty/determination I would have cancelled everything and left T-Mobile. Thank you Jimmy for helping with my issue and taking care of all of us, it's truly appreciated, I will be back to work with you for future sales.”

“KJ and Jonathon were excellent, but when calling customer service for help was absolutely horrible I was in that store for over an hour because customer service was horrible with their knowledge of their job.”

“We've been using power net for years. We consider them more of a partner than a vendor. Always reliable always professional never a doubt theg produce what we count on them for. Aside from the service their professionalism is fantastic. In 5 years I have seen nothing less than stellar work from them.”

“We had an amazing experience with Danny! He was super helpful and informative for adding a new line, getting the optimal deals for 2 new phones, and answered ALL of our questions. Best experience I've had in a phone store and I'd say in general at any store”

“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”

“Good prices, honest people and a nice store. He helped me go over device prices and was honest about the devices comparability and compatibility. I'll be back for sure.”

“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”

“Great experience. Josh was knowledgeable friendly and awesome. Would highly recommend going to this location and seeing him or honestly any of the employees. Fantastic!”

“My only complaint is about boost themselves, not necessarily this store. I hate that they don't have any promos or incentives to keep current customers, other than that stupid app that gives you about a nickel credit a day towards your bill.”

“Had great customer service yesterday from Scott Reese. He was super helpful in figuring out an issue with autopay. On top of it all, I walked in 10 minutes before close with out realizing and he still offered to help for the next 30 minutes after closing. I offered to leave but he insisted. Definition of great customer service.”

“Dexter is the best ! Finneytown is lucky to have him here at our location! Customer service is on point ! Got my iPhone 16 Pro & accessories together for me ! Thank youuuu…..!”

“To: All of the Executives, Presidents, Vice Presidents and Board of Directors at T-Mobile.

Re: Taylor Jones, Former employee

I am a T-Mobile customer, about 4 months ago, I was having concerns with my cell phone, I visited the location at 218 Calhoun Street, in Cincinnati, OH 45219. I met an amazing resilient young lady by the name of Taylor Jones who was employed there she left a lasting impression in my life. Every time, I walk by T-Mobile location, I would think about her work ethics and customer service representative skills.

When she assisted me, I noticed her exceptional technical skill set with different functions and prompts. Her constant attention to detail were exceptional. I asked Taylor, “where did you learn how to install and insert information into my cell phone,” she stated “I learned it all on my own” with Taylor’s statement I thought she is self-taught which inspired me to learn as much as I could since I am an older lady.

I told her that I would do a google survey for her yet, I never did it so while I was at one of the public libraries on Friday 1/17/2025, I called T-Mobile to ask another question about WI-FI in the area where I reside. Taylor answered the phone, I remember her patient, kind, and considerate voice. I asked her if she remember me and she said ‘yes.’ We talked about WI-FI, not being in the area where I reside.

During our conversation she mention that her last day at T-Mobile would be Saturday (1/17/25,) I asked her why was she leaving, since I knew she was so compassionate and serious about her employment.
She stated that she was going to focus on “continuing her education first,” I was so proud of her because of how well verse her cell phone technology skills are and also her achievements.

I am doing this survey for Taylor, because she deserves recognition for being so dedicated to the T- Mobile business. Although, she will be pursing her education, could someone from the executive staff team call her and encourage her to keep thriving to do her best.

I know that she would definitely appreciate an executive from T-Mobile reaching out to her, Taylor definitely was an asset to T-Mobile, she was highly committed, consistently putting forth her best efforts, was very reliable and proactive in taking on responsibilities, always striving to improve and showing dedication to T-Mobile and her co-workers.

Before typing this survey for her I looked up every one of the executive names and their titles and was so impressed by an astronomical organization team that represent the T-Mobile.

Best Regards,”

“I just want to give a huge shoutout to the young lady who helped me file a claim for my phone today after Verizon wouldn’t let me trade it in. Thanks to you, my old iPhone 13 Pro Max is now a 15 Pro Max! You gave me the number to call my insurance company, and when I reached out, they didn’t have any more iPhone 13 Pro Max models in stock so they upgraded me to a brand-new iPhone 15 Pro Max for just $99. A fully paid off iPhone 15 Pro Max for $99! If it weren’t for you, I’d still be stuck with my damaged 13 Pro Max. Thank you so much! Also, I really appreciate your help with my charging port issue!”

“I had the best experience with one of the women working here today. I went in for a new phone, but she assessed my phone and determined that the battery was probably the issue and that I could just replace it for much less money. So instead of selling me a brand new phone she knew I didn't need, she helped me look up several local phone repair businesses. I was so grateful for her honesty!! She saved me a lot of money today! Highly recommend this store.”

“Altafiber just came and installed our 2Gb up and 2Gb down service. Jerome was very attentive to our needs and got us set up quickly. He also explained everything very well. Highly recommended.”

“I have yet to visit s T-Mobile store and not had my issue resolved. This store is nearest to my home and so is my store of choice. The service has been great as they have dealt with everything from adding or dropping lines to damaged cell phones
They always have a solution and usually find a way to save money”

“I'm thrilled with the service we received at this store! Diana helped us take care of everything we needed to do with the account. I'm so grateful. I'd recommend Spectrum and this store in particular.”

“Was there to change service providers and Marnisha helped us out. They were very busy and she took very good care of us. It was just her and a fellow associate and they were doing a great job taking care of everyone needs and they were very friendly while doing it. I was nervous with all the negative reviews about this location but they were great! Thanks for the great service!”